[PREM FARE GONE] (First): BA, AA : PRG - CUN or MEX $799
Maybe it survived, because first TATL sector is in Y (return leg is A) ...?
Sep 2, 2015, 4:21 am
#692
Join Date: Aug 2015
Programs: Virtuoso Luxury Travel Agent; Bonvoy Titanium Elite; Hilton Diamond
Posts: 663
Sep 2, 2015, 6:17 am
#693
Join Date: Oct 2010
Programs: AA ex-EXP (buh-bye!), HH Gold, SPG Gold, UM Go Blue
Posts: 543
All my 3 tickets as last described have not changed. 1 canceled, 1 intact, another with a leg missing. I received an email at my address not normally associated with AA saying that the missing-leg flight was canceled - the dates and routes do not match my travel, although when I log in my name is on it (on the vanished "canceled" page). Looks like they made a new PNR for his "twin" version of the flight, and canceled that.
Clearly this was all done manually. Some stuff is slipping through the cracks (no refunds on any of them BTW). Maybe intentionally? I am in wait-and-see mode as DOT complaint, credit card, and AA start settling down. If I have a ticket number and PNR, they have to fly me if I show up. Right?
Clearly this was all done manually. Some stuff is slipping through the cracks (no refunds on any of them BTW). Maybe intentionally? I am in wait-and-see mode as DOT complaint, credit card, and AA start settling down. If I have a ticket number and PNR, they have to fly me if I show up. Right?
Sep 2, 2015, 7:50 am
#697
Join Date: Aug 2012
Location: LHR
Programs: M&M,HH Gold,Accor Plat.,Priority Club Plat. Ambassador,Club Carlson Gold,Marriott Gold,GHA Plat.
Posts: 1,627
[Funny mod] I would say that, having seen the last EFs and how BA dealt with the issue, it has become comparable to AZ, except for the fact that AZ at least is more available to honor its EFs. 
Sep 2, 2015, 10:55 am
#700
Join Date: Apr 2012
Posts: 231
This just arrived from BA - prompt eh?
Dear Customer,
We are very sorry to advise that it has come to our attention that for a short period of time there was a manifest pricing error for First class seats from Prague. As such, your recent booking was concluded on the basis of the invalid fare and therefore your ticket is not valid for travel and will be refunded.
We don't underestimate the disappointment this will cause you and would like to offer our sincere apologies for this error. The correct prices have now been reinstated and should you wish to rebook your journey, please go to ba.com or contact your local team at ba.com/contactus who would be happy to help you.
Once again, please accept our sincere apologies.
British Airways Customer Service
We are very sorry to advise that it has come to our attention that for a short period of time there was a manifest pricing error for First class seats from Prague. As such, your recent booking was concluded on the basis of the invalid fare and therefore your ticket is not valid for travel and will be refunded.
We don't underestimate the disappointment this will cause you and would like to offer our sincere apologies for this error. The correct prices have now been reinstated and should you wish to rebook your journey, please go to ba.com or contact your local team at ba.com/contactus who would be happy to help you.
Once again, please accept our sincere apologies.
British Airways Customer Service
Sep 2, 2015, 3:42 pm
#702
Join Date: Feb 2015
Location: BRU, AMS
Programs: Miles & More, FlyingBlue, Iberia Plus Gold
Posts: 485
Just received the refund from AA for this one. Funnily enough it is showing as a negative amount just as the original charge. However the two amounts seem to cancel out when checking the card balance. First time I see this for a refund, must be a bug from my bank.
Sep 3, 2015, 3:27 am
#703
Join Date: Jun 2007
Location: Hradec Kralove, Czech Rep.
Programs: OK Plus
Posts: 67
Any advice how to proceed further?
I have booked via aa.com on Thursday late afternoon, tickets issued promptly money taken off the credit card. All flights on AA numbers, ticket issued on AA stock (001)
Checking the reservation online this Monday morning I realized it has been cancelled. Later this week the status has been changed from "cancelled" to "ticketed", however without any segments and booking classes shown.
Other than the initail mail ticket with tickets issued, there has been NO written or verbal communication from AA. No explanation, no apology and - above all - as of yet no refund.
I have booked via aa.com on Thursday late afternoon, tickets issued promptly money taken off the credit card. All flights on AA numbers, ticket issued on AA stock (001)
Checking the reservation online this Monday morning I realized it has been cancelled. Later this week the status has been changed from "cancelled" to "ticketed", however without any segments and booking classes shown.
Other than the initail mail ticket with tickets issued, there has been NO written or verbal communication from AA. No explanation, no apology and - above all - as of yet no refund.
Last edited by LKHK; Sep 3, 2015 at 3:34 am
Sep 3, 2015, 5:12 am
#704
Join Date: Oct 2010
Programs: AA ex-EXP (buh-bye!), HH Gold, SPG Gold, UM Go Blue
Posts: 543
Any advice how to proceed further?
I have booked via aa.com on Thursday late afternoon, tickets issued promptly money taken off the credit card. All flights on AA numbers, ticket issued on AA stock (001)
Checking the reservation online this Monday morning I realized it has been cancelled. Later this week the status has been changed from "cancelled" to "ticketed", however without any segments and booking classes shown.
Other than the initial mail ticket with tickets issued, there has been NO written or verbal communication from AA. No explanation, no apology and - above all - as of yet no refund.
I have booked via aa.com on Thursday late afternoon, tickets issued promptly money taken off the credit card. All flights on AA numbers, ticket issued on AA stock (001)
Checking the reservation online this Monday morning I realized it has been cancelled. Later this week the status has been changed from "cancelled" to "ticketed", however without any segments and booking classes shown.
Other than the initial mail ticket with tickets issued, there has been NO written or verbal communication from AA. No explanation, no apology and - above all - as of yet no refund.
You are in the same boat as many of us, review the thread. I have one ticket that is in this status. Their email of 1 Sept (posted above in the thread) said "Your refund should appear with your credit card company within seven (7) days." Nothing is set yet.
Sep 3, 2015, 5:52 am
#705
Join Date: Aug 2012
Location: LHR
Programs: M&M,HH Gold,Accor Plat.,Priority Club Plat. Ambassador,Club Carlson Gold,Marriott Gold,GHA Plat.
Posts: 1,627
DOT complaint: http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm
You are in the same boat as many of us, review the thread. I have one ticket that is in this status. Their email of 1 Sept (posted above in the thread) said "Your refund should appear with your credit card company within seven (7) days." Nothing is set yet.
You are in the same boat as many of us, review the thread. I have one ticket that is in this status. Their email of 1 Sept (posted above in the thread) said "Your refund should appear with your credit card company within seven (7) days." Nothing is set yet.
