(FARE GONE) BA/CX/MH F: FRA-KUL, route via HKG and/or SIN, ~$1,300
Aug 28, 2015, 7:30 am
#556
Join Date: Aug 2009
Location: Zurich/UK
Programs: BAEC
Posts: 61
Hi all. I purchased a ticket and initially had it cancelled. After many phone calls this week I managed to break through the customer service wall and speak to people who could do more than read from a script. Been told in principle my ticket will be reinstated.. Will have to wait and see. Whatever chain of events occurred it doesn't seem like there was a mistake that would allow BA to cancel.
Good luck to anyone else who pursues this.
Good luck to anyone else who pursues this.
I have booked through an OTA and every time I try to have discuss this with them even after escalation I seem to be talking to someone who can do nothing but read from the same script.
I know I'm likely not going to get anywhere but after the way this has been handled I do feel like kicking up some sort of fuss rather than just do nothing but the OTA just shoves all the blame onto BA and I'm sure if I contact BA directly they'll say I have to talk to my OTA.
Aug 28, 2015, 7:44 am
#557
Join Date: Aug 2004
Posts: 1,006
Aug 31, 2015, 1:04 am
#559
Join Date: Aug 2015
Posts: 13
Hi all. I purchased a ticket and initially had it cancelled. After many phone calls this week I managed to break through the customer service wall and speak to people who could do more than read from a script. Been told in principle my ticket will be reinstated.. Will have to wait and see. Whatever chain of events occurred it doesn't seem like there was a mistake that would allow BA to cancel.
Good luck to anyone else who pursues this.
Good luck to anyone else who pursues this.
So did they reinstate it?
Sep 1, 2015, 2:08 am
#564
Join Date: Aug 2015
Programs: AA
Posts: 2
Sep 1, 2015, 2:11 am
#565
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,779
By chance was BA's actual words "dedicated team"? I got exactly that line from a very helpful agent a few days ago, but since then all I've gotten is the standard cancellation email.
Sep 1, 2015, 3:56 am
#566
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,449
Sep 1, 2015, 12:19 pm
#568
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,449
I'm out of pocket by more than 50 CHF (about 46€) thanks to a single booking.. (and currency fluctuations + foreign charges)
Will call CC tomorrow.. as I can't see BA doing anything (hey, officially they never informed me about anything!)
Original charge done on the 20th, but charged only on the 24th on the card
"Refund" done on the 24th and charged on the 28th..
edit: Called already - that was quick. Full difference will be refunded
Hopefully that will make BA being the one out of pocket
Will call CC tomorrow.. as I can't see BA doing anything (hey, officially they never informed me about anything!)
Original charge done on the 20th, but charged only on the 24th on the card
"Refund" done on the 24th and charged on the 28th..
edit: Called already - that was quick. Full difference will be refunded
Hopefully that will make BA being the one out of pocket
Last edited by YuropFlyer; Sep 1, 2015 at 12:41 pm
Wonder if there's any point fighting.
Sep 11, 2015, 5:19 pm
#570
Join Date: Feb 2010
Location: London
Programs: BA GGL (for now) and Lifetime Gold, Marriott fan thanks to Bonvoy Moments
Posts: 5,114