Jul 23, 2015, 9:55 am
[FARE GONE] ZRH-HKG-BKK r/t Cathay Pacific Business Class 126
Jul 31, 2015, 9:17 am
#421
Join Date: Jun 2015
Programs: BA Gold, *G, HH Diamond, Accor Plat, SPG Gold
Posts: 48
'I am writing in reference to your flight booking.
I have tried contacting you on two occasions however, unable to reach you. I had contacted you to let you know that there was a pricing error on your booking. I have cancelled your booking. While making your booking, it was mentioned in the terms and conditions about the pricing error. It is mentioned that we will endeavour to correct errors and omissions on the website or elsewhere, and take appropriate action as soon as practicable after being notified of them. Neither we nor the supplier are under any obligation to honour bookings for products where there is a pricing error, even if you have received a confirmation email. In these circumstances, we reserve the right to correct any pricing errors on the website and offer you the opportunity to cancel your booking without liability.
I have cancelled your hotel booking and refunded GBP X to your credit card ending with X. It will appear on your account within 7 to 10 working days depending on your banks clearing times. You can book a new reservation with the correct price again on our website.
Thank you for the opportunity to explain. I do hope you will choose lastminute.com when youre planning your next trip.'
Yesterday they told me on the phone that according to CX I didn't pay airfare, just taxes and surcharges.
I have tried contacting you on two occasions however, unable to reach you. I had contacted you to let you know that there was a pricing error on your booking. I have cancelled your booking. While making your booking, it was mentioned in the terms and conditions about the pricing error. It is mentioned that we will endeavour to correct errors and omissions on the website or elsewhere, and take appropriate action as soon as practicable after being notified of them. Neither we nor the supplier are under any obligation to honour bookings for products where there is a pricing error, even if you have received a confirmation email. In these circumstances, we reserve the right to correct any pricing errors on the website and offer you the opportunity to cancel your booking without liability.
I have cancelled your hotel booking and refunded GBP X to your credit card ending with X. It will appear on your account within 7 to 10 working days depending on your banks clearing times. You can book a new reservation with the correct price again on our website.
Thank you for the opportunity to explain. I do hope you will choose lastminute.com when youre planning your next trip.'
Yesterday they told me on the phone that according to CX I didn't pay airfare, just taxes and surcharges.
Jul 31, 2015, 9:19 am
#422
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,163
'I am writing in reference to your flight booking.
I have tried contacting you on two occasions however, unable to reach you. I had contacted you to let you know that there was a pricing error on your booking. I have cancelled your booking. While making your booking, it was mentioned in the terms and conditions about the pricing error. It is mentioned that we will endeavour to correct errors and omissions on the website or elsewhere, and take appropriate action as soon as practicable after being notified of them. Neither we nor the supplier are under any obligation to honour bookings for products where there is a pricing error, even if you have received a confirmation email. In these circumstances, we reserve the right to correct any pricing errors on the website and offer you the opportunity to cancel your booking without liability.
I have cancelled your hotel booking and refunded GBP X to your credit card ending with X. It will appear on your account within 7 to 10 working days depending on your banks clearing times. You can book a new reservation with the correct price again on our website.
Thank you for the opportunity to explain. I do hope you will choose lastminute.com when youre planning your next trip.'
Yesterday they told me on the phone that according to CX I didn't pay airfare, just taxes and surcharges.
I have tried contacting you on two occasions however, unable to reach you. I had contacted you to let you know that there was a pricing error on your booking. I have cancelled your booking. While making your booking, it was mentioned in the terms and conditions about the pricing error. It is mentioned that we will endeavour to correct errors and omissions on the website or elsewhere, and take appropriate action as soon as practicable after being notified of them. Neither we nor the supplier are under any obligation to honour bookings for products where there is a pricing error, even if you have received a confirmation email. In these circumstances, we reserve the right to correct any pricing errors on the website and offer you the opportunity to cancel your booking without liability.
I have cancelled your hotel booking and refunded GBP X to your credit card ending with X. It will appear on your account within 7 to 10 working days depending on your banks clearing times. You can book a new reservation with the correct price again on our website.
Thank you for the opportunity to explain. I do hope you will choose lastminute.com when youre planning your next trip.'
Yesterday they told me on the phone that according to CX I didn't pay airfare, just taxes and surcharges.
Jul 31, 2015, 9:23 am
#423
Join Date: Dec 2012
Posts: 180
'I am writing in reference to your flight booking.
I have tried contacting you on two occasions however, unable to reach you. I had contacted you to let you know that there was a pricing error on your booking. I have cancelled your booking. While making your booking, it was mentioned in the terms and conditions about the pricing error. It is mentioned that we will endeavour to correct errors and omissions on the website or elsewhere, and take appropriate action as soon as practicable after being notified of them. Neither we nor the supplier are under any obligation to honour bookings for products where there is a pricing error, even if you have received a confirmation email. In these circumstances, we reserve the right to correct any pricing errors on the website and offer you the opportunity to cancel your booking without liability.
I have cancelled your hotel booking and refunded GBP X to your credit card ending with X. It will appear on your account within 7 to 10 working days depending on your banks clearing times. You can book a new reservation with the correct price again on our website.
Thank you for the opportunity to explain. I do hope you will choose lastminute.com when youre planning your next trip.'
Yesterday they told me on the phone that according to CX I didn't pay airfare, just taxes and surcharges.
I have tried contacting you on two occasions however, unable to reach you. I had contacted you to let you know that there was a pricing error on your booking. I have cancelled your booking. While making your booking, it was mentioned in the terms and conditions about the pricing error. It is mentioned that we will endeavour to correct errors and omissions on the website or elsewhere, and take appropriate action as soon as practicable after being notified of them. Neither we nor the supplier are under any obligation to honour bookings for products where there is a pricing error, even if you have received a confirmation email. In these circumstances, we reserve the right to correct any pricing errors on the website and offer you the opportunity to cancel your booking without liability.
I have cancelled your hotel booking and refunded GBP X to your credit card ending with X. It will appear on your account within 7 to 10 working days depending on your banks clearing times. You can book a new reservation with the correct price again on our website.
Thank you for the opportunity to explain. I do hope you will choose lastminute.com when youre planning your next trip.'
Yesterday they told me on the phone that according to CX I didn't pay airfare, just taxes and surcharges.
Jul 31, 2015, 2:51 pm
#428
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
I really can't see internet fury developing about people not getting their own way in a dispute centred on blagging travel for a fraction of the price the rest of the public pays. Arguing about whether a ticket was "free" or cost $10, when everyone else pays $200, really isn't the way to ignite public interest.
Now, if you could find a mother who had saved for years to attend her daughter's wedding, but was prevented from doing so by the actions of the heartless CX et al, you might just be on to a winner...
Jul 31, 2015, 3:44 pm
#429
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
If push comes to shove, the argument will be that the fare was so crazily low, the putative traveller must have known it was a mistake (or should have known it was a mistake). If this is so, if the purchaser was knowingly taking advantage of a pricing error, then there was no equitable basis for the contract, no "meeting of minds" as some have it, and the airline can walk away.
In this case the price certainly was extraordinarily low, and the onus would be of the purchaser of the ticket to explain why this extreme fare did not alert him to it likely being an error. Of course the purchaser will trot out the usual list of low fares he has used in the past and explain how he routinely travels to other countries to begin transcontinental journeys....
I don't really understand what your thinking is behind constantly referring to the airline "thinking/arguing" they made a mistake.
If they didn't make a mistake the only alternative is they published the fare knowingly, purposefully: and why would they do that ?
..we're not on a criminal case where the cross-examination is an essential and obligatory step of the legal procedure. And not necessarily you'll appear in front of the judge since this is a small claim so it could be adressed through ADR Alternative dispute resolution channels. For sure in some countries will be used an ADR alternative, so the cross examination you are arguing above will not be took into consideration in any case, in these countries.
Jul 31, 2015, 6:08 pm
#430
Join Date: Aug 2012
Location: LHR
Programs: M&M,HH Gold,Accor Plat.,Priority Club Plat. Ambassador,Club Carlson Gold,Marriott Gold,GHA Plat.
Posts: 1,627
I battle on with this in the folorn hope you will understand. The airline isn't cancelling the ticket simply because it made a mistake (the ability to do so may be in its T&C, but it's likely to be judged unreasonable, unfair, as it stands).
If push comes to shove, the argument will be that the fare was so crazily low, the putative traveller must have known it was a mistake (or should have known it was a mistake). If this is so, if the purchaser was knowingly taking advantage of a pricing error, then there was no equitable basis for the contract, no "meeting of minds" as some have it, and the airline can walk away.
In this case the price certainly was extraordinarily low, and the onus would be of the purchaser of the ticket to explain why this extreme fare did not alert him to it likely being an error. Of course the purchaser will trot out the usual list of low fares he has used in the past and explain how he routinely travels to other countries to begin transcontinental journeys....
I don't really understand what your thinking is behind constantly referring to the airline "thinking/arguing" they made a mistake.
If they didn't make a mistake the only alternative is they published the fare knowingly, purposefully: and why would they do that ?
That's just silly. Without a judge there'll be no decision, no resolution. The judge may not be so titled, but an ombudsman, tribunal chairman (whatever) will reach a judgement, decide the outcome of the case. It would be an odd hearing if questions were not asked.
If push comes to shove, the argument will be that the fare was so crazily low, the putative traveller must have known it was a mistake (or should have known it was a mistake). If this is so, if the purchaser was knowingly taking advantage of a pricing error, then there was no equitable basis for the contract, no "meeting of minds" as some have it, and the airline can walk away.
In this case the price certainly was extraordinarily low, and the onus would be of the purchaser of the ticket to explain why this extreme fare did not alert him to it likely being an error. Of course the purchaser will trot out the usual list of low fares he has used in the past and explain how he routinely travels to other countries to begin transcontinental journeys....
I don't really understand what your thinking is behind constantly referring to the airline "thinking/arguing" they made a mistake.
If they didn't make a mistake the only alternative is they published the fare knowingly, purposefully: and why would they do that ?
That's just silly. Without a judge there'll be no decision, no resolution. The judge may not be so titled, but an ombudsman, tribunal chairman (whatever) will reach a judgement, decide the outcome of the case. It would be an odd hearing if questions were not asked.
Aug 1, 2015, 11:42 am
#432
Join Date: Oct 2009
Location: Austin, TX
Programs: Once upon a time...
Posts: 863
Just got a missed call from an unknown 602 area code. Googled it, and it looks like it's an Expedia Customer Service number. I booked this fare with Travelocity. Wonder if it's a call about that. They didn't leave a message.
Aug 1, 2015, 2:52 pm
#434
Join Date: Nov 2012
Posts: 371