United Cracking Down on Mistake Fares
Apr 8, 2015, 7:02 am
#1
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United Cracking Down on Mistake Fares
http://www.briansumers.com/home/2015...-mistake-fares
Thought this was especially interesting regarding the $0 fares from 2013:
Flyertalk picked up on it within 30 minutes; however we did not discover it for 50 minutes. After discovery, it took just over 20 minutes to fix this issue; however over the entire duration of 70 minutes we lost $2.9M.
Thought this was especially interesting regarding the $0 fares from 2013:
Flyertalk picked up on it within 30 minutes; however we did not discover it for 50 minutes. After discovery, it took just over 20 minutes to fix this issue; however over the entire duration of 70 minutes we lost $2.9M.
Apr 8, 2015, 9:51 am
#4
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UA hires SitScape to help it crack down on extraordinary "fare deals"
The war on extra cheap fare deals continues:
http://www.briansumers.com/home/2015...-mistake-fares
The company UA has retained for this has a heavy focus on servicing government customers. Taking on airline customers for this thing is sort of new for it.
http://www.briansumers.com/home/2015...-mistake-fares
The company UA has retained for this has a heavy focus on servicing government customers. Taking on airline customers for this thing is sort of new for it.
Apr 8, 2015, 9:53 am
#5
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No link.
But is there something wrong with a business taking steps to ensure it doesn't make mistakes, or if it does, that they're quickly caught?
Seems like a sound business practice to me.
But is there something wrong with a business taking steps to ensure it doesn't make mistakes, or if it does, that they're quickly caught?
Seems like a sound business practice to me.
Apr 8, 2015, 9:55 am
#6
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I don't care whether or not this contractor retainer is a sound investment for UA.
Apr 8, 2015, 9:59 am
#8
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http://www.briansumers.com/home/2015...-mistake-fares
Thought this was especially interesting regarding the $0 fares from 2013:
Flyertalk picked up on it within 30 minutes; however we did not discover it for 50 minutes. After discovery, it took just over 20 minutes to fix this issue; however over the entire duration of 70 minutes we lost $2.9M.
Thought this was especially interesting regarding the $0 fares from 2013:
Flyertalk picked up on it within 30 minutes; however we did not discover it for 50 minutes. After discovery, it took just over 20 minutes to fix this issue; however over the entire duration of 70 minutes we lost $2.9M.
Apr 8, 2015, 10:01 am
#9
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Apr 8, 2015, 10:01 am
#10
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I am saying that UA's war on its own extraordinarily cheap fare deals continues.
You can hear/read things however you fancy. Either way, UA has a continuing war against extra cheap fare deals. It's even hired a government contractor that markets itself as waging various sorts of "wars". 
Last edited by FlyinHawaiian; Apr 8, 2015 at 10:41 am Reason: Merge
Apr 8, 2015, 10:23 am
#12
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Apr 8, 2015, 10:36 am
#13
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Erroneous Web Fare
From the article, it is the use of software from Sitescape, not hiring Sitescape,
and the purpose is to shorten the time to discover erroneous web fare, not legit low fares.
and the purpose is to shorten the time to discover erroneous web fare, not legit low fares.
Apr 8, 2015, 10:47 am
#14
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Are you saying that there is always a clear line between "erroneous web fare" and "legit low fares"? If so, it seems to be an artificial construct erected mainly by and/or for those who are the industry's favored harpies. Have to wonder if the US DOT is somehow being satisfied by UA retaining SiteScape.
Apr 8, 2015, 10:59 am
#15
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I look at it this way: United wants customers that pay; their own elites are not going to bail on them over a mistake fare. And any customer that is flying United solely for a mistake fare isn't one they particularly care to indulge.
Any mistake fare that's honored (by any company) is a nice gesture.
Short of false advertising or malicious intent, mistake fares are just a game of chance and luck for those who can take advantage of it.
Any mistake fare that's honored (by any company) is a nice gesture.
Short of false advertising or malicious intent, mistake fares are just a game of chance and luck for those who can take advantage of it.
