[Fare Gone] US: YTO-DUB $276 ai RT (tripsta OTA glitch)
Feb 27, 2015, 8:11 am
#61
Join Date: Nov 2002
Programs: AC; Fairmont Plat; Accor Plat; SPG Plat, BA Gold; A3*G; AB Gold;
Posts: 232
Looks like they are dealing with this internally. My wife just got off the phone with Canadian Reservations (888-240-4770). About a 1 min wait on hold - agent said that he would need to check whether or not he could do anything, or whether Tripsta would have to handle it. Came back after about another 2 mins on hold saying that the codeshare department was aware of the issue, and we should see a reinstatement of our PHL-DUB leg (the only one on our itin that was canceled) by Monday.
Feb 27, 2015, 9:16 am
#62
Join Date: Feb 2015
Posts: 12
Called US Air again and got a different agent than yday. They reinstated the ticket than and now I can see it in da online system again ^
Feb 27, 2015, 12:07 pm
#63
Join Date: Apr 2012
Location: CLT / AVL
Programs: AA EXP; Hyatt Globalist; Kimpton IC; IHG Diamond Ambassador;
Posts: 319
Looks like they are dealing with this internally. My wife just got off the phone with Canadian Reservations (888-240-4770). About a 1 min wait on hold - agent said that he would need to check whether or not he could do anything, or whether Tripsta would have to handle it. Came back after about another 2 mins on hold saying that the codeshare department was aware of the issue, and we should see a reinstatement of our PHL-DUB leg (the only one on our itin that was canceled) by Monday.
Feb 27, 2015, 1:57 pm
#65
Join Date: Feb 2015
Posts: 12
FYI
I just checked other flights I booked the next months and it seems to be a general problem on codeshare flights where tickets were sold as Iberia and operated by US Air.
They also cancelled both of my flights in May going from MUC-PHL-MUC. This rt flight was ~400 bucks.
Other flights in the same months ticketed as Finnair were still there.
I just checked other flights I booked the next months and it seems to be a general problem on codeshare flights where tickets were sold as Iberia and operated by US Air.
They also cancelled both of my flights in May going from MUC-PHL-MUC. This rt flight was ~400 bucks.
Other flights in the same months ticketed as Finnair were still there.
Feb 28, 2015, 8:10 am
#66
Join Date: Nov 2002
Programs: AC; Fairmont Plat; Accor Plat; SPG Plat, BA Gold; A3*G; AB Gold;
Posts: 232
Seeing reports here that some were able to have their flights reinstated immediately, I called back (nearly 2hrs on hold) and they reinstated the PHL-DUB leg right away.
Feb 28, 2015, 12:32 pm
#68
Join Date: Nov 2002
Programs: AC; Fairmont Plat; Accor Plat; SPG Plat, BA Gold; A3*G; AB Gold;
Posts: 232
In my case, I think it's simply a matter of whom you speak with. Calling the US 800# I found the agent I spoke with rude, and would always redirect to the OTA. Calling the # I posted earlier (888-240-477) seemed to have much more friendly agents - and the one I happened to get today knew exactly what was going on and reinstated the flight in about 30 seconds (after having waited on hold for nearly 2hrs)
Mar 16, 2015, 3:22 pm
#75
Join Date: Nov 2002
Programs: AC; Fairmont Plat; Accor Plat; SPG Plat, BA Gold; A3*G; AB Gold;
Posts: 232
Do you still have a codeshare on Iberia? My return is still a codeshare on IB via JFK, and though I have the same problem as you on usairways.com, using my IB PNR I can pull up the reservation on the iberia site and everything looks fine.