Jun 19, 2013, 9:45 pm
Last edit by: fti
People, please edit/use the wiki so same questions are not always asked.
The current CTA decision on the Yangon deal is only for tickets canceled by SWISS Airlines for the seven merged complaints/companions and tickets canceled by Jet Airways for one complainant and companions
- It's not about other carriers because each carrier submits different tariffs.
- If you are not one of the complainants or their companions above who were mentioned in the respective cases, you need to submit a case yourself for hearing.
- There's currently one person who is on Iberia for CTA decision, one can either wait for results or submit a complaint to CTA.
Result of the current case for LX in brief is:
- CTA found 5(F) in the tariff used to be unclear for canceling tickets on erroneously quoted fares.
- 5(F) is unjust and unreasonable and must be revised or taken down by July 9, 2013 (or SWISS can appeal by then)
- SWISS did not use its tariff correctly to cancel the tickets.
- SWISS must compensate one complainant's First Class ticket and any related expenses by July 18, 2013 provided with evidence.
- SWISS must transport other complainants (and their companions) in the original price charged with same booking class and routing by June 18, 2014.
Result of the current case for 9W in brief is:
- Tariff on file had no clauses for "erroneous fares" and was updated subsequently, which means it is not relevant to this event
- Therefore, 9W is to reinstate the tickets with a 1-year validity for transport between the same points and the same booking class.
CTA official news can be read here for general overview of the case.
Actual CTA case review can be found here for reference should you wish to file a complaint.
If you have a similar case that's with SWISS, you need to file with CTA to get a result through informal process first before it gets to formal process. The entire procedure can take up to 3 months for each and the result may not be same cause it's case-by-base and the reviewer of the case can be different.
To file an informal complaint with CTA, see here. Click through all of the pages to get to the online form for the informal complaint. Or click here.
To file a formal complaint after informal complaint has been closed, see here. Continue on to the next page to see the address or email address for the formal complaint.
The July 17th and 18th responses from LX can be found here:
Other Letters:
Feel free to add dates, flights, etc., in order to plan DOs, etc.
Aug 4: SFO-ICN (UA893)
Jason8612
Aug 5: ICN-SFO (UA892)
Jason8612
Aug 7: SFO-ICN (UA893)
Jason8612
Aug 11: ICN-NRT-ORD (UA78, UA882)
Jason8612
Aug 14: BOS-IAD-NRT-ICN (UA285, UA803, UA79)
Deltspygt
Aug 19: ICN-NRT-IAD-BOS (UA78, UA804, UA352)
Deltspygt
Oct 1: UA433-UA893
JeredF +1
Oct 8: UA892-UA242
JeredF +1
Oct 9: BOS-SFO-ICN (UA433, UA893)
BigJC
Oct 13: ICN-NRT-ORD-BOS (UA78, UA882, UA744)
BigJC
Oct 21: BOS-SFO UA433 to SFO-ICN UA893
Sterndogg +1
flyerdude88 (SFO - ICN portion only)
Oct 23: ICN - SFO UA 892
flyerdude88
Oct 27: ICN-SFO UA892 to SFO-BOS UA286
Sterndogg +1
Nov 05: BOS-ORD UA521, ORD-NRT UA881
kokonutz, I012609, BingoSF +1
Nov 11: ICN-SFO UA892, SFO-IAD UA727
kokonutz, I012609, BingoSF +1
Nov 26: BOS-SFO UA433, SFO-NRT UA837, NRT-ICN UA79
thepla
Nov 27: BOS-ORD-NRT-ICN (UA501, UA881, UA196)
BigJC+1
Nov 29: Planning 2 days in TPE, been to ICN
thepla
Dec 1: ICN-SFO UA892, SFO-ORD UA698, ORD-BOS UA961
thepla
Dec 1: ICN-NRT-IAD-BOS (UA78, UA804, UA822)
BigJC+1
Dec 15: BOS-SFO UA433, SFO-ICN UA893
songzm
Dec 25: BOS-IAD UA285, IAD-NRT UA803, NRT-ICN UA79
Dinoscool3 +2
Dec 30: ICN-SFO UA892, SFO-BOS UA444
songzm
Dec 31: ICN-SFO UA892, SFO-BOS UA770
Dinoscool3 +2
Jan 11: BOS-SFO UA1523, Jan 12: SFO-ICN UA893
margarita girl
Jan 12: BOS-SFO UA433, SFO-ICN UA893
Zebranz
14 Jan: BOS-SFO UA433 to SFO-ICN UA893
ORDOGG
19 Jan: ICN-SFO UA892 to SFO-ORD UA698 to ORD-BOS UA961
ORDOGG
Jan 22: ICN-SFO UA892 SFO-BOS UA500
margarita girl
Feb 5: ICN-SFO UA892 SFO-BOS UA242
Zebranz
CMB-DFW EY F
FARE IS GONE
FARE RULES (thanks to SQ421)
FRTLK Fare Rules (RT)
FOWLK Fare Rules (OW)
WHEN ARE YOU FLYING?
Feel free to add any additional cities you're leaving from!
Please slot yourselves in!!!
ex-CMB
Feb
Mar
8 - Darmajaya
12 - Thaidai
22 - Deadinabsentia
Apr
21 - SQ421, penegal, jozdemir
26 - tahsir21
May
28 - Upperdeck744
29 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)
Jun
12 - lelee
Jul
7 - HansGolden +6
8 - arcticbull + 1
11 - bonsaisai's friend (positioning flights: SIN-CMB, DFW-MCI)
25 - Tycosiao
30 - bonsaisai's friend (positioning flights: MCI-DFW, CMB-SIN)
Aug
17 - DC777Fan
26 - Yi Yang
31 - dcas
Sep
Oct
Nov
8 - harryhv
29 - stephem+4
Dec
6 - roastpuff and (soon) Mrs. roastpuff , JFKEZE (UL Code-share)
7 - DWFI
10 - jlisi984 + dad (CMB-AUH-DFW)
21 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)
ex-AUH
Jan
Feb
Mar
Apr
27 - RICHKLHS
May
Jun
29 - yerffej201
Jul
9 - HansGolden +6
27 - Tycosiao
Aug
Sep
Oct
Nov
30 - stephem+4 (to JFK)
Dec
7 - JFKEZE, DWFI [EY161 nonstop]
9 - roastpuff and (soon) Mrs. Roastpuff
ex-DFW
Jan
Feb
Mar
14 - Thaidai
15 - zainman +1
Apr
25 - SQ421, penegal, jozdemir
May
Jun
Jul
Aug
22 - arcticbull + 1
Sep
22 - bonsaisai (positioning flights ORD-DFW, CMB-SIN)
Oct
Nov
19 - harryhv->Paris
Dec
19 - Yi Yang, jona970318
24 - DWFI (EY160 nonstop)
26 - HansGolden +6 (CDG), LwoodY2K (AUH)
The current CTA decision on the Yangon deal is only for tickets canceled by SWISS Airlines for the seven merged complaints/companions and tickets canceled by Jet Airways for one complainant and companions
- It's not about other carriers because each carrier submits different tariffs.
- If you are not one of the complainants or their companions above who were mentioned in the respective cases, you need to submit a case yourself for hearing.
- There's currently one person who is on Iberia for CTA decision, one can either wait for results or submit a complaint to CTA.
Result of the current case for LX in brief is:
- CTA found 5(F) in the tariff used to be unclear for canceling tickets on erroneously quoted fares.
- 5(F) is unjust and unreasonable and must be revised or taken down by July 9, 2013 (or SWISS can appeal by then)
- SWISS did not use its tariff correctly to cancel the tickets.
- SWISS must compensate one complainant's First Class ticket and any related expenses by July 18, 2013 provided with evidence.
- SWISS must transport other complainants (and their companions) in the original price charged with same booking class and routing by June 18, 2014.
Result of the current case for 9W in brief is:
- Tariff on file had no clauses for "erroneous fares" and was updated subsequently, which means it is not relevant to this event
- Therefore, 9W is to reinstate the tickets with a 1-year validity for transport between the same points and the same booking class.
CTA official news can be read here for general overview of the case.
Actual CTA case review can be found here for reference should you wish to file a complaint.
If you have a similar case that's with SWISS, you need to file with CTA to get a result through informal process first before it gets to formal process. The entire procedure can take up to 3 months for each and the result may not be same cause it's case-by-base and the reviewer of the case can be different.
To file an informal complaint with CTA, see here. Click through all of the pages to get to the online form for the informal complaint. Or click here.
To file a formal complaint after informal complaint has been closed, see here. Continue on to the next page to see the address or email address for the formal complaint.
The July 17th and 18th responses from LX can be found here:
Other Letters:
Feel free to add dates, flights, etc., in order to plan DOs, etc.
Aug 4: SFO-ICN (UA893)
Jason8612
Aug 5: ICN-SFO (UA892)
Jason8612
Aug 7: SFO-ICN (UA893)
Jason8612
Aug 11: ICN-NRT-ORD (UA78, UA882)
Jason8612
Aug 14: BOS-IAD-NRT-ICN (UA285, UA803, UA79)
Deltspygt
Aug 19: ICN-NRT-IAD-BOS (UA78, UA804, UA352)
Deltspygt
Oct 1: UA433-UA893
JeredF +1
Oct 8: UA892-UA242
JeredF +1
Oct 9: BOS-SFO-ICN (UA433, UA893)
BigJC
Oct 13: ICN-NRT-ORD-BOS (UA78, UA882, UA744)
BigJC
Oct 21: BOS-SFO UA433 to SFO-ICN UA893
Sterndogg +1
flyerdude88 (SFO - ICN portion only)
Oct 23: ICN - SFO UA 892
flyerdude88
Oct 27: ICN-SFO UA892 to SFO-BOS UA286
Sterndogg +1
Nov 05: BOS-ORD UA521, ORD-NRT UA881
kokonutz, I012609, BingoSF +1
Nov 11: ICN-SFO UA892, SFO-IAD UA727
kokonutz, I012609, BingoSF +1
Nov 26: BOS-SFO UA433, SFO-NRT UA837, NRT-ICN UA79
thepla
Nov 27: BOS-ORD-NRT-ICN (UA501, UA881, UA196)
BigJC+1
Nov 29: Planning 2 days in TPE, been to ICN
thepla
Dec 1: ICN-SFO UA892, SFO-ORD UA698, ORD-BOS UA961
thepla
Dec 1: ICN-NRT-IAD-BOS (UA78, UA804, UA822)
BigJC+1
Dec 15: BOS-SFO UA433, SFO-ICN UA893
songzm
Dec 25: BOS-IAD UA285, IAD-NRT UA803, NRT-ICN UA79
Dinoscool3 +2
Dec 30: ICN-SFO UA892, SFO-BOS UA444
songzm
Dec 31: ICN-SFO UA892, SFO-BOS UA770
Dinoscool3 +2
Jan 11: BOS-SFO UA1523, Jan 12: SFO-ICN UA893
margarita girl
Jan 12: BOS-SFO UA433, SFO-ICN UA893
Zebranz
14 Jan: BOS-SFO UA433 to SFO-ICN UA893
ORDOGG
19 Jan: ICN-SFO UA892 to SFO-ORD UA698 to ORD-BOS UA961
ORDOGG
Jan 22: ICN-SFO UA892 SFO-BOS UA500
margarita girl
Feb 5: ICN-SFO UA892 SFO-BOS UA242
Zebranz
CMB-DFW EY F
FARE IS GONE
FARE RULES (thanks to SQ421)
FRTLK Fare Rules (RT)
FOWLK Fare Rules (OW)
WHEN ARE YOU FLYING?
Feel free to add any additional cities you're leaving from!
Please slot yourselves in!!!
ex-CMB
Feb
Mar
8 - Darmajaya
12 - Thaidai
22 - Deadinabsentia
Apr
21 - SQ421, penegal, jozdemir
26 - tahsir21
May
28 - Upperdeck744
29 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)
Jun
12 - lelee
Jul
7 - HansGolden +6
8 - arcticbull + 1
11 - bonsaisai's friend (positioning flights: SIN-CMB, DFW-MCI)
25 - Tycosiao
30 - bonsaisai's friend (positioning flights: MCI-DFW, CMB-SIN)
Aug
17 - DC777Fan
26 - Yi Yang
31 - dcas
Sep
Oct
Nov
8 - harryhv
29 - stephem+4
Dec
6 - roastpuff and (soon) Mrs. roastpuff , JFKEZE (UL Code-share)
7 - DWFI
10 - jlisi984 + dad (CMB-AUH-DFW)
21 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)
ex-AUH
Jan
Feb
Mar
Apr
27 - RICHKLHS
May
Jun
29 - yerffej201
Jul
9 - HansGolden +6
27 - Tycosiao
Aug
Sep
Oct
Nov
30 - stephem+4 (to JFK)
Dec
7 - JFKEZE, DWFI [EY161 nonstop]
9 - roastpuff and (soon) Mrs. Roastpuff
ex-DFW
Jan
Feb
Mar
14 - Thaidai
15 - zainman +1
Apr
25 - SQ421, penegal, jozdemir
May
Jun
Jul
Aug
22 - arcticbull + 1
Sep
22 - bonsaisai (positioning flights ORD-DFW, CMB-SIN)
Oct
Nov
19 - harryhv->Paris
Dec
19 - Yi Yang, jona970318
24 - DWFI (EY160 nonstop)
26 - HansGolden +6 (CDG), LwoodY2K (AUH)
[PREM FARE GONE] RGN First class comes back again!!!!
Dec 21, 2012, 8:24 pm
#6766
formerly known as 2lovelife
Join Date: Dec 2000
Location: ORF : UA_Premier_Gold4Life, Bonvoy_titanium, Accor_Plat
Posts: 6,952
Round 3 is live and running.
I started with FRAkid in RGN. While others were telling me I had NoHope, the tickets always seemed good on their website. I had to overnight in FRA before changing carriers and flying over with a USeless crew.
Despite the many problems, it appears that some carriers are allowing us to fly the tickets trouble free. My only round 3, PerFFFect. I hope other success stories will follow.
I started with FRAkid in RGN. While others were telling me I had NoHope, the tickets always seemed good on their website. I had to overnight in FRA before changing carriers and flying over with a USeless crew.
Despite the many problems, it appears that some carriers are allowing us to fly the tickets trouble free. My only round 3, PerFFFect. I hope other success stories will follow.
Dec 21, 2012, 9:15 pm
#6767
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Gold; A3 Silver; EY Silver; SU Silver
Posts: 2,488
So your UL ticket is cancelled? Disappeared from online?
I can't tell if my tickets are still good to go as they disappeared from Amadeus. TL system doesn't seem reliable as they never sent me confirmation email to begin with, and on request, they sent a badly formatted, incorrect confirmation.
I can't tell if my tickets are still good to go as they disappeared from Amadeus. TL system doesn't seem reliable as they never sent me confirmation email to begin with, and on request, they sent a badly formatted, incorrect confirmation.
Unless UL took control over the e-ticket (which is against industry standards) and cancelled the tickets all following XPs are in a deep sh*t now.
Dec 21, 2012, 9:41 pm
#6768
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Gold; A3 Silver; EY Silver; SU Silver
Posts: 2,488
Yes, Expedia.SE then Expedia.NL. And I am quite sure it is not UL who is doing this. Stupid XP. We need to find the way to penalise them for this. Very very severely.
Unless UL took control over the e-ticket (which is against industry standards) and cancelled the tickets all following XPs are in a deep sh*t now.
Unless UL took control over the e-ticket (which is against industry standards) and cancelled the tickets all following XPs are in a deep sh*t now.
I hope XP did things properly because for me its easier to sue UL in Russia than XP around the world (for agent services solely, not for air transportation).
Dec 22, 2012, 3:50 am
#6769
Join Date: Apr 2011
Posts: 267
Data Point - Round 3 - UL ticket
Edited: Removed all detailed info about the flights. Got a suggestion from another flytalker that TL is monitoring this thread.
Another data point for RGN, I stayed at Myanmar Life Hotel for $80 one night.
It was the worst hotel ever for me. It seems the hot water system does not work. The restroom has leaking problems. The internet is super slow, barely able to talk on only Skype audio with my friends. The buffet foods for breakfast are so bad, I only had a single bite and left the hotel early morning. In general, I do not recommend this hotel for anyone here. The only good thing is that the hotel is close to the airport.
Advice for travelers to RGN, you need to carry brand-new USD cashes, and without folding. They have to be straight and brandnew bills. If the bill is folded, the bank counter at the airport will not exchange for you. The min bill you can exchange is $20 at a rate of 1 USD = 852 Myanmar currency. You have to carry different kinds of brandnew USD bills. At the hotel I stayed, they only accept a certain kind of brandnew bills which I think pretty stupid.
If you do not have brandnew bills, the only way to exchange is through the black market with a lower rate 1 USD = 700 Myanmar Currency. You have to ask the taxi guy at the taxi counter next to the bank counter. He will secretly direct you another guy outside the airport and exchange money for you. It is recommended to exchange $20 bill or below $40. Otherwise, you lose a lot in this case.
The taxi cost from the airport to somewhere up to 8 km (I remember Km, not miles, maybe I am wrong) is 3000 myanmar money. If you share the taxi with someone staying at same hotels, you can split the cost. It is beter to make friends quickly by simple talking to other travelers at the airport.
That's all I remember up to now. If you guys have any questions, just PM and I try to be my best to answer your questions.
Edited: Exchange money should be in a whole. For example, if you give them $100 bill, you can not exchange for $80 and get $20 back from them. Have to be a whole amount of the bill.
Another data point for RGN, I stayed at Myanmar Life Hotel for $80 one night.
It was the worst hotel ever for me. It seems the hot water system does not work. The restroom has leaking problems. The internet is super slow, barely able to talk on only Skype audio with my friends. The buffet foods for breakfast are so bad, I only had a single bite and left the hotel early morning. In general, I do not recommend this hotel for anyone here. The only good thing is that the hotel is close to the airport.
Advice for travelers to RGN, you need to carry brand-new USD cashes, and without folding. They have to be straight and brandnew bills. If the bill is folded, the bank counter at the airport will not exchange for you. The min bill you can exchange is $20 at a rate of 1 USD = 852 Myanmar currency. You have to carry different kinds of brandnew USD bills. At the hotel I stayed, they only accept a certain kind of brandnew bills which I think pretty stupid.
If you do not have brandnew bills, the only way to exchange is through the black market with a lower rate 1 USD = 700 Myanmar Currency. You have to ask the taxi guy at the taxi counter next to the bank counter. He will secretly direct you another guy outside the airport and exchange money for you. It is recommended to exchange $20 bill or below $40. Otherwise, you lose a lot in this case.
The taxi cost from the airport to somewhere up to 8 km (I remember Km, not miles, maybe I am wrong) is 3000 myanmar money. If you share the taxi with someone staying at same hotels, you can split the cost. It is beter to make friends quickly by simple talking to other travelers at the airport.
That's all I remember up to now. If you guys have any questions, just PM and I try to be my best to answer your questions.
Edited: Exchange money should be in a whole. For example, if you give them $100 bill, you can not exchange for $80 and get $20 back from them. Have to be a whole amount of the bill.
Last edited by nature1370; Dec 25, 2012 at 1:56 pm
Dec 22, 2012, 7:05 am
#6770
Join Date: Aug 2004
Location: SAT
Programs: AA EXP BA Gold, TK Gold, Hyatt Globalist, Hilton Diamond, AS 100K, QR PLT, SAS Gold, IHG Spire, AMR
Posts: 5,898
Thanks for the detailed post. Very helpful. Glad you made it home in one piece and none of the flights were denied boarding.
Dec 22, 2012, 8:01 am
#6771
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,753
You won't. The confidentiality is incredibly valuable to the airlines. If the settlement isn't confidential, then everyone will demand it. Essentially, they are buying your silence with whatever they pay you. If they don't get the silence, the process has little value to them.
Dec 22, 2012, 11:21 am
#6773
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
I can't see my UL plated ticket (on MH/AC) on Classic Check My Trip, but can see it on the UL website and it looks fine there.
Dec 22, 2012, 2:35 pm
#6774
Join Date: Apr 2010
Location: LAT/LONG
Programs: UA 1k; Hyatt Plat; SPG Gold; Avis PC Preferred; Priority Pass Select; AMEX Platinum
Posts: 442
US Plated Ticket
If anyone has flown on a US air ticketed ticket, could you please PM me, i would like to ask you a question of vital importance.
Thank you!
Thank you!
Dec 25, 2012, 4:16 am
#6777
Join Date: Mar 2009
Location: Brooklyn, NY
Posts: 1,470
Wondering if anyone from here was on this flight. News said that there were American and British tourists on the plane.
http://www.dw.de/air-bagan-plane-cra...mar/a-16478055
http://www.dw.de/air-bagan-plane-cra...mar/a-16478055
Dec 25, 2012, 1:50 pm
#6779
Join Date: Jun 2005
Location: Seattle & Seoul.... and now, Maastricht....
Programs: UA Mileage Plus, NWA WorldPerks deserter, Alaska Airlines Something-er-Other...
Posts: 1,885
Wondering if anyone from here was on this flight. News said that there were American and British tourists on the plane.
http://www.dw.de/air-bagan-plane-cra...mar/a-16478055
http://www.dw.de/air-bagan-plane-cra...mar/a-16478055
Sad.