Perhaps this is why they backed off 'refunding' ticket costs?
The TA said I needed to ASK for the refund, but that the flights were cancelled - not the tickets
I have the summer off, perhaps I just show up in BKK and see what the heck happens
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I'm reasonably flexible too, but unfortunately have my Thai trip planned for the following week from my booking. It will require positioning from AMS, which I'm up for, given that I have a confirmed ticket and that I won't be offloaded during my 2-day stopover in AUH. I really just don't want to call Orbitz, I know that will waste 3 hours of my day and probably won't lead to a confirmed seat.
I'm in thailand and have tickets for sometime in the near near future. booked on a major OTA, no cancellation notice no refund, no communication at all. I'm watching this thread for advice and I will being sharing my experience.
Location: in your favourite lounge, clearing the whole buffet
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Okay, some additional details:
I booked the ticket on XP like everybody else and like everybody else my ticket had been cancelled a few days later, but I haven't recived a mail that my flights are gone.
So I decided to give them a call one day before my departure. The agent saw that the booking was canceled due to "System Error" and she spoke to her supervisor. She called me back later and told me the flights have been reinstated and sent me a conformation with the reissued ticket.
Check-In in BKK completed with no hassle like I said before, I recieved all the boarding passes and my luggage had been checked through FRA. AUH-BKK was fantastic, got a few hours sleep and showed up at the gate in AUH 40min before departure.
I laid my BP on the scanner and the lamp went red. The gate agent said I should wait here until he sees what happened. He eventually called the Flight Manager and was told that I have been checked out off the flight. I saw the booking on their screen and there was a big remark "System Error" like in the PNR itself. I believe they didn't expected me to show up at the gate and thought I was denied boarding in BKK, but more on that later.
They managed to open the flight for check-in again and I got a seat on the plane. My seat was allocated twice, so I moved back to the last row of C (which has less recline than the others).
Flight to PRG was really nice. OK uses the old LH C seats and the food was really good, IMHO better than the food on TG. One hot meal and one cold meal and many, many rounds of hot towels.
I wondered what will happen while being in PRG. Maybe something like recently on Lufthansa, where one awaits a welcome committee from Revenue Integrity to tell you that you should not use this ticket because it was also a pricing error?
So, nothing happened. The lamp on the gate went green and I rushed onto the plane. C-class really empty, but the plane definetely showed its age. Service was perfect though. Landing in FRA on time and even my luggage showed up on the belt.
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This is really interesting.
OK have told me that my refund will be processed "in 3 or 4 weeks" (despite me telling them that under no circumstances should they refund me before I've decided what my legal stance will be), so they're giving themselves plenty of breathing space.
As someone has travelled on the ticket, I'm wondering if they're seeing how many of the people who have these tickets to just say "Ok, give me my money back".
Be interesting to see what happens to the rest of us who are fighting their CSD.
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Quote:
Originally Posted by fqtv_kraven
Finally at home right now. Boarding in PRG completed without any problems.
OK was better than expected, especially foodwise. Very tasty dishes.
They configured the aircraft with the old LH C seats and new cushions. IFE via Ipad was nothing special, just 3 movies and 10 albums.
Great! Remember you can be identified by the airline based on this, but thats unlikely an issue
Quote:
Originally Posted by irishguy28
There is no point rocking up to the Etihad checkin desk in Bangkok in a few weeks' or months' time, or even next year, being refused (and laughed at!), and then trying to lodge a complaint of IDB then.
I have always advised people to try flying- which Im glad to see did actually work , despite the regular dose of FT naysayers
Maybe something like recently on Lufthansa, where one awaits a welcome committee from Revenue Integrity to tell you that you should not use this ticket because it was also a pricing error?
Calling Orbitz and telling them to reissue tickets?
They've already told me the flights were cancelled.
But they didn't automatically refund my money.
In fact OK still has it.
I'm going to call today and ask them to reissue the tickets and see
what happens.
I'm still unsure how we can leverage the recent success in our favor.
Finally at home right now. Boarding in PRG completed without any problems.
OK was better than expected, especially foodwise. Very tasty dishes.
They configured the aircraft with the old LH C seats and new cushions. IFE via Ipad was nothing special, just 3 movies and 10 albums.
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It's one thing to cancel a reservation and/or ticket in the immediate aftermath of booking, with adequate notice and a potential remedy.
It is a completely different thing to unilaterally cancel a reservation and/or ticket and never notify the ticket holder. Ever. It is equally troublesome that upon the ticket holder independently noticing something is awry with their travel plans and contacting the agent and/or airline, they are given the sole option of a refund. What happens when during the several weeks between booking and reviewing their itinerary online, the ticket holder makes additional plans (hotel, car, work time off) around their existing ticket?
Okay guys and Girls, Time to step it up and test the waters..
Having failed with my action through the OFT in Australia, basically because CSA de-registered themselves here sometime ago.
So plan B.
I have been in touch with a Law firm in PRG.
I attached the email below, My suggestion is that those who want to get in please email me, the first lot of costs are going to be in the range of $750
If that is split between the number who wish to participate it should not be that bad.
Im thinking to go the whole way might be expensive and a re-think might be required.
Or we try and settle.
Is it worth, hell yer, CSA have been complete asses, thinking they can just cancel and thats it....not even an explanation and an offer....
So let me know....I will close it out on Monday to those that come back and that will be the group, happy to take it off line at that point and deal with openly via email.
EMAIL 1.
Dear Sir,
we confirm that we do not have any conflict of interests in litigation against Czech Airlines.
Concerning our fee proposal:
- hourly fee 75 USD
- success fee 5 %
Estimation of time needed for preparation of litigation can be done upon submission of basic facts on the case.
Please do not hesitate to contact us at any time concerning this matter.
Kind regards
I then sent them a long explanation of the details and the reply
EMAIL 2
The possibilities of class action suit are limited in the Czech Republic. But we can make a joint party action which means that on the part of plaintiff will be a plurality of subjects.
I think we may require as damages the difference between original price and new price after termination of booking.
Concerning the time expectations, I think that preparation of papers in the first case will take about 20 hours of work as I have to check fare coditions of CSA if they have or not a right to do that, for next cases it will be less, just the time needed to process a specific case data and time spent before the court.
In case of success the court will order CSA to compensate trial costs incl. legal fees in the amount set by law.
Please be advised that court fee required by the court for opening the case is 5 % of required amount.
Please let me know if we can begin the work and I ll send you a draft of power of attorney and legal services agreement.
, despite the regular dose of FT naysayers 
