FARE GONE: LX/F7: YUL-FLR/DUS/VRN/LYS/TRN from USD$332
Jan 27, 2015, 10:33 pm
#46
Join Date: Oct 2012
Programs: UA,AC,DL,AA
Posts: 228
is any one else having difficulties trying to rebook flights via Flight hub? Since Darwin is no longer a partner with Swiss airlines, flight hub contacted me with rebooking the flight with Air France who is an alliance partner with Darwin, However Flight hub has been taking forever to confirm the rebooking with Air France. Any of you folks having the same issue?
I am have a same issue.
This is how to fix this issue with flighthub.
Have a look the flight that you want to take with AF, write down your flight number as you will have to feed this detail to flighthub representative.
Once you call to flighthub always ask for the name of the agent whom you talk to as your call may be drop intentionally.
You have to call during F7 operating hours if you want to get AF PNR.
Feed the flight detail to flighthub representative. DO NOT hang up and DO NOT belived them if they say they going to call you back. Insist to wait on the line.
They will put you on hold as they have to contact to real reservation team than them will have to contact F7 office.
If the line have drop while you wait. Call back and ask to speak to the same representative you have been spoke to.
F7 office will instruct them to re-issue the ticket. They will re-issue the ticket and give you a PNR.
The whole process take about 90 min.
PS. You are dealing with most horible customer service in the TA industry. (Base on my experience) They always tried to overchange you a few dollars each reservation I have made and I always have to sent the email to them to get money back.
Flighthub representative is a joke. I feel like they don't have a proper training. I have a same problem with Orbiz and Priceline representative fix this issue in 15 min.
Bon voyage
Jan 28, 2015, 7:23 am
#47
Join Date: Jul 2014
Location: YYZ
Posts: 31
I am have a same issue.
This is how to fix this issue with flighthub.
Have a look the flight that you want to take with AF, write down your flight number as you will have to feed this detail to flighthub representative.
Once you call to flighthub always ask for the name of the agent whom you talk to as your call may be drop intentionally.
You have to call during F7 operating hours if you want to get AF PNR.
Feed the flight detail to flighthub representative. DO NOT hang up and DO NOT belived them if they say they going to call you back. Insist to wait on the line.
They will put you on hold as they have to contact to real reservation team than them will have to contact F7 office.
If the line have drop while you wait. Call back and ask to speak to the same representative you have been spoke to.
F7 office will instruct them to re-issue the ticket. They will re-issue the ticket and give you a PNR.
The whole process take about 90 min.
PS. You are dealing with most horible customer service in the TA industry. (Base on my experience) They always tried to overchange you a few dollars each reservation I have made and I always have to sent the email to them to get money back.
Flighthub representative is a joke. I feel like they don't have a proper training. I have a same problem with Orbiz and Priceline representative fix this issue in 15 min.
Bon voyage
This is how to fix this issue with flighthub.
Have a look the flight that you want to take with AF, write down your flight number as you will have to feed this detail to flighthub representative.
Once you call to flighthub always ask for the name of the agent whom you talk to as your call may be drop intentionally.
You have to call during F7 operating hours if you want to get AF PNR.
Feed the flight detail to flighthub representative. DO NOT hang up and DO NOT belived them if they say they going to call you back. Insist to wait on the line.
They will put you on hold as they have to contact to real reservation team than them will have to contact F7 office.
If the line have drop while you wait. Call back and ask to speak to the same representative you have been spoke to.
F7 office will instruct them to re-issue the ticket. They will re-issue the ticket and give you a PNR.
The whole process take about 90 min.
PS. You are dealing with most horible customer service in the TA industry. (Base on my experience) They always tried to overchange you a few dollars each reservation I have made and I always have to sent the email to them to get money back.
Flighthub representative is a joke. I feel like they don't have a proper training. I have a same problem with Orbiz and Priceline representative fix this issue in 15 min.
Bon voyage
Jan 28, 2015, 9:52 am
#49
Join Date: Jul 2014
Location: YYZ
Posts: 31
my flight is from,
Montreal-Zurich Feb 8
Zurich -Florence Feb 11
Florence to Montreal Feb 17
Just waiting for e tickets now, basically has been confirmed
Jan 28, 2015, 10:04 am
#51
Join Date: Jul 2014
Location: YYZ
Posts: 31
Jan 28, 2015, 10:20 am
#52
Join Date: Oct 2012
Programs: UA,AC,DL,AA
Posts: 228
Ticket that you and I have are issue on Darwin airline stock series ticket. (F7 = Darwin Airline) so basically we are Darwin airline customer.
They have a problem with SWISS (LX). So SWISS dump them. Then they have agreement with Air France (AF). But now Air France doesn't want to take passenger for Darwin airline.
I have ticket booked in to AF and ticketed. Then Flighthub phone me that My ticket has been cancelled. Then I phone to F7 and they said they have some problem with AF now they will soon no longer have agreement between them and have to cancelled my flight with AF. So now I'm with useless ticket number with me.
I'm trying to get re-book on other flight. Look like it going to be AZ.
Very horrible customer service.
I have to phone to F7 get the info from them than feed to Flighthub representative.
Flighthub representative only know to offer for refund only unless you tell them otherwise.
They have a problem with SWISS (LX). So SWISS dump them. Then they have agreement with Air France (AF). But now Air France doesn't want to take passenger for Darwin airline.
I have ticket booked in to AF and ticketed. Then Flighthub phone me that My ticket has been cancelled. Then I phone to F7 and they said they have some problem with AF now they will soon no longer have agreement between them and have to cancelled my flight with AF. So now I'm with useless ticket number with me.
I'm trying to get re-book on other flight. Look like it going to be AZ.
Very horrible customer service.
I have to phone to F7 get the info from them than feed to Flighthub representative.
Flighthub representative only know to offer for refund only unless you tell them otherwise.
Last edited by oh101; Jan 28, 2015 at 10:46 am Reason: Flighthub phone me not AF. I thought it was AF!!
Jan 28, 2015, 10:42 am
#53
Join Date: Jul 2014
Location: YYZ
Posts: 31
Ticket that you and I have are issue on Darwin airline stock series ticket. (F7 = Darwin Airline) so basically we are Darwin airline customer.
They have a problem with SWISS (LX). So SWISS dump them. Then they have agreement with Air France (AF). But now Air France doesn't want to take passenger for Darwin airline.
I have ticket booked in to AF and ticketed. Then AF phone me that My ticket has been cancelled. Then I phone to F7 and they said they have some problem with AF now they will soon no longer have agreement between them and have to cancelled my flight with AF. So now I'm with useless ticket number with me.
I'm trying to get re-book on other flight. Look like it going to be AZ.
Very horrible customer service.
I have to phone to F7 get the info from them than feed to Flighthub representative.
Flighthub representative only know to offer for refund only unless you tell them otherwise.
They have a problem with SWISS (LX). So SWISS dump them. Then they have agreement with Air France (AF). But now Air France doesn't want to take passenger for Darwin airline.
I have ticket booked in to AF and ticketed. Then AF phone me that My ticket has been cancelled. Then I phone to F7 and they said they have some problem with AF now they will soon no longer have agreement between them and have to cancelled my flight with AF. So now I'm with useless ticket number with me.
I'm trying to get re-book on other flight. Look like it going to be AZ.
Very horrible customer service.
I have to phone to F7 get the info from them than feed to Flighthub representative.
Flighthub representative only know to offer for refund only unless you tell them otherwise.
Jan 30, 2015, 10:22 pm
#55
Join Date: Oct 2012
Programs: UA,AC,DL,AA
Posts: 228
Some update!
Now I got a confirmation from AF and ticket re-issued.
The whole mess is come from Flighthub.
Flighthub agent create a new replacement AF flight (YUL-CDG-XXX) without delete LX segment in the same PNR.
So my PNR look like this.
05FEB
LX YUL-ZRH
AF YUL-CDG
06FEB
LX ZRH-XXX
AF CDG-XXX
Without ETKT attach to AF flight. so my AF flight get cancel by the AF.
Previously Flighthub agent give me a story that AF and F7 may be soon no longer in the agreement that why I am geting cancellation. Actually its because of illogical flight that why I am geting cancellation from AF.
Please note ; Everytime when I am call to F7 Call centre in Switzerland. They always pressure me to cancel the flight get the full refund. If somebody going to call them. Stand your ground!
Flighthub
Now I got a confirmation from AF and ticket re-issued.
The whole mess is come from Flighthub.
Flighthub agent create a new replacement AF flight (YUL-CDG-XXX) without delete LX segment in the same PNR.
So my PNR look like this.
05FEB
LX YUL-ZRH
AF YUL-CDG
06FEB
LX ZRH-XXX
AF CDG-XXX
Without ETKT attach to AF flight. so my AF flight get cancel by the AF.
Previously Flighthub agent give me a story that AF and F7 may be soon no longer in the agreement that why I am geting cancellation. Actually its because of illogical flight that why I am geting cancellation from AF.
Please note ; Everytime when I am call to F7 Call centre in Switzerland. They always pressure me to cancel the flight get the full refund. If somebody going to call them. Stand your ground!
Flighthub
Jan 31, 2015, 9:44 am
#56
Join Date: Jul 2014
Location: YYZ
Posts: 31
Some update!
Now I got a confirmation from AF and ticket re-issued.
The whole mess is come from Flighthub.
Flighthub agent create a new replacement AF flight (YUL-CDG-XXX) without delete LX segment in the same PNR.
So my PNR look like this.
05FEB
LX YUL-ZRH
AF YUL-CDG
06FEB
LX ZRH-XXX
AF CDG-XXX
Without ETKT attach to AF flight. so my AF flight get cancel by the AF.
Previously Flighthub agent give me a story that AF and F7 may be soon no longer in the agreement that why I am geting cancellation. Actually its because of illogical flight that why I am geting cancellation from AF.
Please note ; Everytime when I am call to F7 Call centre in Switzerland. They always pressure me to cancel the flight get the full refund. If somebody going to call them. Stand your ground!
Flighthub
Now I got a confirmation from AF and ticket re-issued.
The whole mess is come from Flighthub.
Flighthub agent create a new replacement AF flight (YUL-CDG-XXX) without delete LX segment in the same PNR.
So my PNR look like this.
05FEB
LX YUL-ZRH
AF YUL-CDG
06FEB
LX ZRH-XXX
AF CDG-XXX
Without ETKT attach to AF flight. so my AF flight get cancel by the AF.
Previously Flighthub agent give me a story that AF and F7 may be soon no longer in the agreement that why I am geting cancellation. Actually its because of illogical flight that why I am geting cancellation from AF.
Please note ; Everytime when I am call to F7 Call centre in Switzerland. They always pressure me to cancel the flight get the full refund. If somebody going to call them. Stand your ground!
Flighthub
Jan 31, 2015, 9:47 am
#57
Join Date: Jul 2014
Location: YYZ
Posts: 31
i basically bought 2 airtickets via Airfrance directly, significantly more $. and requested flight hub to refund my money for the Darwin itinerary because there lack of mental capacity cannot process and correct the issue. Never again will i book anything via flighthub