Disappointed in the lack of e-receipts
Nov 19, 2007, 8:38 am
#1
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2007
Location: PDX
Programs: UA 1K, Marriott Plat
Posts: 11,500
Disappointed in the lack of e-receipts
I am new to the hotel points arena and decided to go with Marriott Rewards simply because of the locations of their Fairfield properties in my most frequented cities.
However, recently I've been disappointed in their online services, especially the lack of an e-receipt. They leave a receipt at my door the morning I checkout but I still like an e-mail with my receipt simply as a backup should anything happen.
I always ask for them to send me an e-mail and in the past they have but as of late they have not. If they made receipts available online it would be fantastic.
Any suggestions on ensuring that I receive the receipt in an e-mail? Do I have to stand there and wait for them to send it to me?
However, recently I've been disappointed in their online services, especially the lack of an e-receipt. They leave a receipt at my door the morning I checkout but I still like an e-mail with my receipt simply as a backup should anything happen.
I always ask for them to send me an e-mail and in the past they have but as of late they have not. If they made receipts available online it would be fantastic.
Any suggestions on ensuring that I receive the receipt in an e-mail? Do I have to stand there and wait for them to send it to me?
Nov 19, 2007, 8:45 am
#2
Join Date: Sep 2005
Location: Now in SLC
Programs: DL GM 1MM, MR LT Titanium
Posts: 4,110
You can add the option to get e-receipts in your on-line MR profile. Works like a charm 90% of the time.
Nov 19, 2007, 9:02 am
#3
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,311
Since Marriott implemented the feature, I have had %95+ success rate getting e-receipts. Perhaps something is messed up in your MR profile. I suggest calling MR customer service and ask them to check your profile.
--Jon
P.S. The few times I don't get an e-receipt, I typically make do with the paper receipt. If I really needed an e-receipt, I would just call the hotel and ask for one. They should be able to email or fax you the receipt from your recent stay.
--Jon
P.S. The few times I don't get an e-receipt, I typically make do with the paper receipt. If I really needed an e-receipt, I would just call the hotel and ask for one. They should be able to email or fax you the receipt from your recent stay.
Nov 19, 2007, 9:08 am
#4
Join Date: Jan 2007
Location: Denver, CO
Programs: Marriott Platinum Premier, UA 1K
Posts: 375
Domestic is about 95% success. However, my international success rate is about 0%.
Nov 19, 2007, 9:49 am
#5
Join Date: Jan 2007
Location: PHL
Programs: US Gold, Marriott Platinum
Posts: 313
I think I'm very close to 100% success rate - I'll usually see the receipt show up at the same time as when the points post. It seems that it doesn't come when they also miss crediting my account for the stay. If I call in about a missing stay request, the missing e-folio and missing stay/points credit usually come soon afterwards.
Nov 19, 2007, 2:06 pm
#6
Suspended
Join Date: Jan 2001
Location: ORD / DUB / LHR
Programs: UA 1K MM; BA Silver; Marriott Plat
Posts: 8,243
I'm about 50/50 with domestic e-receipts. There doesn't seem to be any pattern to them either, with a specific hotel or anything.
Completely OT but why can't everywhere do e-receipts with the efficiency of Avis
By the time I've taken the receipt from the check-in agents hand dropping off the car the email has always arrived on my blackberry!
Completely OT but why can't everywhere do e-receipts with the efficiency of Avis
By the time I've taken the receipt from the check-in agents hand dropping off the car the email has always arrived on my blackberry!
Nov 19, 2007, 2:38 pm
#7
Join Date: Dec 2005
Location: PBI and PVD
Programs: DL Silver, (used to be somebody here) Marriott Lifetime Titanium
Posts: 567
i get them about 80% of the time - I agree no rhyme or reason
they can also take a few days to arrive
they can also take a few days to arrive
Nov 19, 2007, 2:44 pm
#8
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,555
I'm less than 50/50. I haven't figured out a pattern. I don't get it.
Maybe slightly OT, but the best travel vendor at e-receipts is National Rent-a-car. Seriously, I will sometimes get the e-receipt while I'm still on the bus riding to the terminal from the drop-off area. ^
Maybe slightly OT, but the best travel vendor at e-receipts is National Rent-a-car. Seriously, I will sometimes get the e-receipt while I'm still on the bus riding to the terminal from the drop-off area. ^
Nov 19, 2007, 4:00 pm
#9
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,698
I'm less than 50/50. I haven't figured out a pattern. I don't get it.
Maybe slightly OT, but the best travel vendor at e-receipts is National Rent-a-car. Seriously, I will sometimes get the e-receipt while I'm still on the bus riding to the terminal from the drop-off area. ^
Maybe slightly OT, but the best travel vendor at e-receipts is National Rent-a-car. Seriously, I will sometimes get the e-receipt while I'm still on the bus riding to the terminal from the drop-off area. ^
Nov 19, 2007, 7:30 pm
#10
Join Date: Aug 2005
Location: ORD, MKE, MDW
Programs: Marriott Lifetime Platinum, AAdvantage Gold, Air Canada Elite, Avis Pref Select, Hertz Gold,
Posts: 1,844
For whatever its worth, my success rate with getting e-receipts on a timely basis is about75%. I got one a week or two ago that was about seven weeks late! I'm still waiting on a couple of others, and its been over two weeks.
Still a few bugs to be worked out.
Still a few bugs to be worked out.
Nov 20, 2007, 4:46 am
#11
Join Date: Jan 2007
Location: PHL
Programs: US Gold, Marriott Platinum
Posts: 313
Actually, for me, the few times this past year that I didn't get my e-folio emailed (and also didn't get points added) until I contacted MR were with the same hotel... the Detroit RenCen. 0% with them, 100% with all other properties.
Nov 20, 2007, 10:42 am
#12
Join Date: Feb 2007
Location: Chicago, IL
Programs: Marriott Platinum Premier, AAdvantage Platinum (1MM Lifetime Gold), Avis First
Posts: 524
That is weird, I am sitting at 100% on E-Folio
Nov 20, 2007, 12:02 pm
#13
Join Date: Feb 2007
Location: Suburban Philadelphia
Programs: Marriott Lifetime Plat, IHG Gold
Posts: 3,392
Ren PHL airport always seems to miss mine...
Nov 20, 2007, 3:41 pm
#14
Join Date: Jun 2000
Location: DFW, 3.5 MM, AA EXP, LIFETIME PLATINUM, MARRIOTT LIFETIME PLATINUM, STARWOOD AMBASSADOR 223 NIGHTS, AND LIFETIME GOLD, HILTON DIAMOND, NATIONAL EXECUTIVE ELITE
Posts: 5,847
Nov 20, 2007, 11:00 pm
#15
Join Date: Sep 2005
Location: ORD/MDW
Programs: MR Gold, DCL Silver, RSSC Silver
Posts: 775
I'm around 80% with no rhyme or reason. Most recently, I got two paper invoices from a single property (2 rooms), but only one of them was e-mailed.
This is not the only disconnect between MR on-line "features" and reality. The other obvious example is the "preferences" in our on-line profiles (extra pillows, extra towels, newspaper type, etc.). In my experience, preferences beyond "bed type" are honored less than half the time.
This is not the only disconnect between MR on-line "features" and reality. The other obvious example is the "preferences" in our on-line profiles (extra pillows, extra towels, newspaper type, etc.). In my experience, preferences beyond "bed type" are honored less than half the time.