Aug 27, 2018, 11:55 am
Last edit by: beltway
How do I make a booking using a free-night cert?
Follow these steps:
Can I exchange a soon-to-expire free-night cert for points? Extend its expiration? What if the cert has already expired?- Check the "Use points" box when conducting your search for availability. You can also filter search results by category.
- Select a property from the search results and click "Continue" to view available rooms.
- On the property-specific page, you will see several tabs at the top for various rate categories. You should automatically see award rooms; if not, click "Rewards Points" on the tab at top left.
- Select a room.
- On the reservation confirmation page, under "Choose room features," you should see a highlighted box with a note that "You have eligible e-certificates that match your reservation." Underneath that box will be radio buttons allowing you to attach your cert(s) or, in the alternative, to use points.
Marriott Rewards customer service will normally extend an unexpired free-night cert by one year from the date of the request. (Some members have encountered resistance, especially if they have canceled the associated Chase card; if this happens, hang up and call again later.) Each cert may be extended only once.
We have no reports of Marriott allowing certs to be redeemed for points, nor any reports of Marriott allowing expired certs to be revived/extended.
If I cancel my card after the annual free-night cert has posted, will I lose the cert?We have no reports of Marriott allowing certs to be redeemed for points, nor any reports of Marriott allowing expired certs to be revived/extended.
No. Once a cert is in your Marriott account, it will not be clawed back even if you cancel your card to avoid paying the annual fee.
Chase Free Night Certificate - Pre-Aug 2018
Mar 29, 2006, 9:17 am
#1
Original Poster
Join Date: Dec 2005
Posts: 18
Chase Free Night Certificate - Pre-Aug 2018
Hello all- I had a question. About 2 and a half months ago i signed up for the mr visa card- i received my bonus 15k points, but have yet to see any sort of certificate...can anyone recommend who i need to call or email to see where the certificate is?
thanks!
thanks!
Mar 29, 2006, 10:31 am
#2
Join Date: Nov 1999
Programs: SPEBSQSA
Posts: 3,487
Did you check your online account? My appeared almost immediately upon receiving the card.
Mar 29, 2006, 9:14 pm
#3
Original Poster
Join Date: Dec 2005
Posts: 18
Where would i look? i've checked my MR points account- and i don't see anything except my points summary...is there some place specific i need to look??
Mar 29, 2006, 9:34 pm
#4
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,726
Once you have logged in, make sure you are at the "Account Activity" page. You should automatically see all of your stays, then after those, you should see any requested rewards, and finally any other points earned. The certification should be listed under the Rewards Requested section. It should says something like "Visa Free Night Category 4". If you have a long list of stays, you may have to scroll down to find them.
HTH.
Chip
HTH.
Chip
Mar 29, 2006, 9:57 pm
#5
Join Date: Mar 2005
Location: BKK, MKE
Programs: DL DM,Marriott Plat
Posts: 241
Originally Posted by hhoope01
Once you have logged in, make sure you are at the "Account Activity" page. You should automatically see all of your stays, then after those, you should see any requested rewards, and finally any other points earned. The certification should be listed under the Rewards Requested section. It should says something like "Visa Free Night Category 4". If you have a long list of stays, you may have to scroll down to find them.
HTH.
Chip
HTH.
Chip
How long after the bonus pts posted did it take others to see the free night cert post?
Mar 29, 2006, 10:13 pm
#6
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,726
For previous Marriott Visa cards I have requested, the "free night certificate" was the my first notification that I would be receiving the card. Everything else came later.
Actually, I am in the same boat as you for the "Premier" card. I can see my 2-for-1 Golf certificate as being ordered, and I have received the card, but not the free night certificate or the points. And based on the T&Cs I wasn't planning on arguing about the points, but I will probably give them a call in the next day or so to see whats up with the certificate.
Actually, I am in the same boat as you for the "Premier" card. I can see my 2-for-1 Golf certificate as being ordered, and I have received the card, but not the free night certificate or the points. And based on the T&Cs I wasn't planning on arguing about the points, but I will probably give them a call in the next day or so to see whats up with the certificate.
Mar 30, 2006, 10:35 am
#7
Original Poster
Join Date: Dec 2005
Posts: 18
ok...so i followed your advice hhoope and here's what it said:
Unused Hotel Rewards A search of our records shows no unused hotel rewards currently associated with your account.
So...is there someone i can call or a place i can send an email?
thanks!
Unused Hotel Rewards A search of our records shows no unused hotel rewards currently associated with your account.
So...is there someone i can call or a place i can send an email?
thanks!
Mar 30, 2006, 11:16 am
#8
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,726
If you have your card, there should be a customer service number on the back. I would start by calling there. They should be able to see what certificates, if any, they have ordered for you.
Mar 30, 2006, 8:12 pm
#9
Join Date: Nov 2005
Programs: HH Diamond; IHG Plat; Marriott Titanium; United Silver
Posts: 254
My 15000 bonus posted on 2/22, but my free night certificate has yet to arrive as well.
Apr 2, 2006, 5:29 pm
#10
Join Date: Mar 2005
Location: Southern Indiana
Programs: Companion Pass Holder, Marriott Rewards Silver Elite
Posts: 125
I had to call and ask about my free night cert. I waited until the second billing cycle. I recieved the points on the first billing cycle.Once I called and told them about the delay it arrived by mail pretty quick.
Deb-Indiana
Deb-Indiana
Apr 2, 2006, 6:11 pm
#11
Join Date: Sep 2003
Location: KCMO
Programs: SPG Gold, Hilton Gold, Marriott Silver, PC Ammbassador
Posts: 352
I'm glad you got it. You should not have to call. Bad customer service in my opinion
Apr 3, 2006, 3:53 pm
#12
Join Date: Mar 2006
Location: IND
Programs: LT Marriott Uber Titanium; From US CP to dirt (Its been a while)
Posts: 292
My free night was also the first thing to show up. Then the golf a few days later and the 15 nights 2 days after that. Now just need the actual card and those 15K points.
Apr 3, 2006, 4:00 pm
#13
Join Date: Mar 2002
Location: berkeley, Ca, USA
Programs: Hyatt globalist, Alaska mvp gold, Marriott platinum, ihg diamond
Posts: 438
I haven't received the free night cert either but have received everything else as promised. I called CS and was told it was mailed on 3/19???
Apr 3, 2006, 4:39 pm
#14
Join Date: Mar 2006
Location: Dayton, OH
Programs: Marriott Platinum, Delta Diamond, Hilton Silver
Posts: 197
I called today and was informed that I would have the certificate six weeks from the first statement closing date. So basically my first statement closes today so I should see the certificate by May 15.
I did however notice that they had no problem getting the annual fee added to my account before that first statement closed.
I really wish I had known it would take that long. I have a need for a personal over-night stay coming up and I was hoping to use the cert. Oh well.
The rep. on the phone was very rude as well. I really do not like Chase all that much.
Dagwood
I did however notice that they had no problem getting the annual fee added to my account before that first statement closed.
I really wish I had known it would take that long. I have a need for a personal over-night stay coming up and I was hoping to use the cert. Oh well.
The rep. on the phone was very rude as well. I really do not like Chase all that much.
Dagwood
Apr 3, 2006, 6:26 pm
#15
Join Date: Dec 2005
Location: San Francisco Bay Area
Programs: UMP MR
Posts: 107
I just got my golf cert sat. I had my card for about a month. No points as I already have the reg marriots card and gotten another preimer one. I had to call in to get it. Once I called in I got the cert in about a week. I also got hit up with the annual fee for the new card and have not gotten the free night cert.
When I applied for the reg card last year the points and cert arrived/posted in a week of the card arriving.
I guess they make you wait for the cert now. PS - I still have not gotten hit up for the fee on my other card and I had that for 5 months.
When I applied for the reg card last year the points and cert arrived/posted in a week of the card arriving.
I guess they make you wait for the cert now. PS - I still have not gotten hit up for the fee on my other card and I had that for 5 months.
