Lost my UA Silver Status via Marriott Rewards Plus
Apr 16, 2015, 9:00 pm
#1
Original Poster
Join Date: Sep 2011
Location: ORD
Programs: UMP Silver and Marriott Platinum
Posts: 162
Lost my UA Silver Status via Marriott Rewards Plus
I was platinum with Marriott for the last two years and had been registered for the rewards plus program where I get UA Silver for being a Platinum with Marriott. I went to check into my flight for tomorrow and tried to select an E+ seat and was being asked to pay. Checked and my Silver status is gone. I went to the Rewards Plus site and it shows that I am already registered but have lost my status. I have tweeted and direct messaged United but still haven't heard back from them. Anyone else experience this? Who would it be best to contact?
Thank you.
Thank you.
Apr 16, 2015, 9:04 pm
#2
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
I was platinum with Marriott for the last two years and had been registered for the rewards plus program where I get UA Silver for being a Platinum with Marriott. I went to check into my flight for tomorrow and tried to select an E+ seat and was being asked to pay. Checked and my Silver status is gone. I went to the Rewards Plus site and it shows that I am already registered but have lost my status.
.... Who would it be best to contact? ....
.... Who would it be best to contact? ....
Apr 17, 2015, 1:59 pm
#3
Original Poster
Join Date: Sep 2011
Location: ORD
Programs: UMP Silver and Marriott Platinum
Posts: 162
Mod if you could move to Marriott forum.
Issue was on Marriott's side. Apparently they didn't have my UA MP number on the account even though I was part of the program last year. They were able to contact their UA liason and I have my Silver Status back. :-D
Issue was on Marriott's side. Apparently they didn't have my UA MP number on the account even though I was part of the program last year. They were able to contact their UA liason and I have my Silver Status back. :-D
Apr 17, 2015, 4:05 pm
#4
Suspended
Join Date: Jan 2003
Posts: 8,720
This has been raised as an issue elsewhere in this board or forum.
Apparently, you need to do the confirmation several times and others have been successful using Google Chrome.
Mine did not "take" initially, but I now see after trying a couple of times a couple of days ago that it took and I am again listed as UA Silver.
Apparently, you need to do the confirmation several times and others have been successful using Google Chrome.
Mine did not "take" initially, but I now see after trying a couple of times a couple of days ago that it took and I am again listed as UA Silver.
Apr 20, 2015, 9:52 am
#5
Original Poster
Join Date: Sep 2011
Location: ORD
Programs: UMP Silver and Marriott Platinum
Posts: 162
This has been raised as an issue elsewhere in this board or forum.
Apparently, you need to do the confirmation several times and others have been successful using Google Chrome.
Mine did not "take" initially, but I now see after trying a couple of times a couple of days ago that it took and I am again listed as UA Silver.
Apparently, you need to do the confirmation several times and others have been successful using Google Chrome.
Mine did not "take" initially, but I now see after trying a couple of times a couple of days ago that it took and I am again listed as UA Silver.
A simple call to: 800-367-6453 and they were able to resolve.
Apr 20, 2015, 11:11 am
#6
Suspended
Join Date: Jan 2003
Posts: 8,720
The first year mine took no problem. This year the site kept saying that I was already registered. When I called MR they stated that my UA MP # wasn't on my profile and it needs to be added for me to get the status. I asked how did it work last year and she said it should have been the same.
A simple call to: 800-367-6453 and they were able to resolve.
A simple call to: 800-367-6453 and they were able to resolve.
Apr 24, 2015, 1:00 pm
#7
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,089
There was so much trouble with registering Mr. to be UA silver - I did sign/re-sign him up several times but nothing changed. Then I saw somewhere that you should call MP. I did and they could see his MR# and they upgraded him instantly - but he got his silver welcome mail more than 1 week after I called.