Has Marriott quietly moved towards a 2-day prior to arrival Cancellation Policy?
Feb 13, 2017, 5:23 pm
#16
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Saw this on Marriott Insiders.
"Just received an email from our corporate travel office that Marriott has revised its cancellation policy and has now instituted a 2 day prior to arrival cancellation policy for properties in a lot of major cities (Boston, NYC, DC, Philadelphia, Chicago, Denver) that we travel to. Some West Coast cities (San Diego, San Francisco) now have a 3 day prior to arrival cancellation policy. Because of this change we now have to justify booking Marriott, since our travel plans can change and corporate does not want to get charged no-show fees!
When was this change to the cancellation policy announced? Do MR elites get any type of waiver to this cancellation policy?
This will definitely impact my business stays at Marriott this year and I probably won't make platinum as a result!"
Looks like its targeted cities.
"Just received an email from our corporate travel office that Marriott has revised its cancellation policy and has now instituted a 2 day prior to arrival cancellation policy for properties in a lot of major cities (Boston, NYC, DC, Philadelphia, Chicago, Denver) that we travel to. Some West Coast cities (San Diego, San Francisco) now have a 3 day prior to arrival cancellation policy. Because of this change we now have to justify booking Marriott, since our travel plans can change and corporate does not want to get charged no-show fees!
When was this change to the cancellation policy announced? Do MR elites get any type of waiver to this cancellation policy?
This will definitely impact my business stays at Marriott this year and I probably won't make platinum as a result!"
Looks like its targeted cities.
Feb 13, 2017, 5:53 pm
#17
Join Date: Oct 2001
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See above, mine is in certain cities but not in SF apparently...
Feb 14, 2017, 8:59 am
#18
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I've been seeing this lately in certain cities and properties as well. Some are the 'normal' 1 day, and then I see 2 or 3 days. Also seems to be based on demand periods.
Feb 14, 2017, 11:37 am
#19
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Join Date: Dec 2004
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I am seeing these new 2 day prior to arrival cancellation policies for all rrefundable rates (AAA, Corporate, Government, Leisure) regardless of demand period; NY & Philly in February with rates sub $200 is not a high demand period. Same with other cities. San Francisco and San Diego now have 3 day prior to arrival cancellation rules for the properties within those cities!
Regards,
RIP...
Regards,
RIP...
Feb 14, 2017, 11:52 am
#20
Join Date: Jun 2006
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Waikiki Marriott changed their Gov Rate cancel from 3 to 7 days the last year or so.
Feb 15, 2017, 6:05 am
#21
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Pretty crappy... seems like they're trying to push hard to extract more out of business travelers due to last minute changes.
Feb 15, 2017, 6:12 am
#22
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To change the dates of a reservation is not the same as to cancel a reservation, so I'm curious if some sort of date changes could be done to a reservation so as to avoid being hit by the cancellation policy terms.
Feb 15, 2017, 8:31 am
#23
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That just depends on what the rate rules applicable to your stay say. Nonrefundable rates typically say "no changes." Looking at an upcoming Marriott stay, my AAA rate would allow changes but not a cancel.
Feb 15, 2017, 12:11 pm
#24
Join Date: Oct 2015
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It's happening in Malaysia as well. Only gave me two days to cancel when I booked.
Feb 15, 2017, 12:26 pm
#25
Join Date: Oct 2001
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Posts: 8,698
Wasn't there a pretty big announcement & hoopla when they went to 1 day from day of arrival? I guess the impact was so favorable to Marriott now they are greedily (and stealthy) trying for more...
Feb 15, 2017, 1:08 pm
#26
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Again, this is not just Marriott. I'm seeing it across brands. Hyatt's been doing this for months.
Feb 15, 2017, 1:35 pm
#27
Join Date: Oct 2001
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Gotcha. I generally only care and stay at Marriott's since their loyalty program did its job in 2005 and sucked me in. Sorry to see the long (and I guess common) slide to the bottom since 2009. SPG too?
When huge players merge and eliminate competition, we are the losers, I bet this is another side effect.
Again, I would love to know if PLT can still cancel DOA as rumored & undocumented in the past. If anyone tries it, please report.
When huge players merge and eliminate competition, we are the losers, I bet this is another side effect.
Again, I would love to know if PLT can still cancel DOA as rumored & undocumented in the past. If anyone tries it, please report.
Feb 15, 2017, 3:04 pm
#28
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Feb 15, 2017, 4:36 pm
#29
Join Date: Jan 2013
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I just booked a Hyatt stay through a conference link with a 3 pm 72 hour cancellation time. Would really prefer to stay at the Marriott that is close by, but not for a $70 a night difference. will have to watch and see if the Marriott drops their rate as we get closer to the stay.
Feb 15, 2017, 5:12 pm
#30
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My recent Hyatt stays (within past two months) in NYC and San Diego have been 48 hour cancels, San Francisco 72 hours.