Post Your Experiences: Late Check-Out for Elites (Starting 5/16/16)
May 16, 2016, 6:48 am
#1
Original Poster
Join Date: Dec 2007
Programs: AA Gold, UA Silver, Marriott Platinum, Hertz PC
Posts: 323
Post Your Experiences: Late Check-Out for Elites (Starting 5/16/16)
Now that the new late check-out guarantee for elites has started as of today, thought we should have a thread detailing successes, failures, and other hiccups in the delivery of this benefit.
Hopefully we can also determine which "convention" hotels are excluded based on posts in this thread.
Please post your experiences here.
Hopefully we can also determine which "convention" hotels are excluded based on posts in this thread.
Please post your experiences here.
May 16, 2016, 10:09 am
#2
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
And please be specific about when you requested the late checkout (relative to your stay). The late checkout T&Cs say that it's only "guaranteed" if you request no later than at check-in.
So reports about late checkouts requested the morning of check-out are not necessarily relevant!
For reference, the overall thread about the benefit is here:
So reports about late checkouts requested the morning of check-out are not necessarily relevant!
For reference, the overall thread about the benefit is here:
May 16, 2016, 11:45 am
#4
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,107
A FTer who is traveling sent me an email that at check-in at the Renaissance Bangkok they were asked what time they wanted their check-out on departure day, they said 4pm, & the card key was programmed for 4pm w/o any hesitation.
Cheers.
Cheers.
May 16, 2016, 10:00 pm
#6
Join Date: Jun 2015
Location: Always on the move!!
Programs: AI, BA, Etihad, Mariott, IHG, TIC
Posts: 105
Post deleted as the experience quoted is before the new policy came into effect. Thanks to Vicki for pointing this out.
Will post future experiences when applicable.
Thanks,
Satish
Will post future experiences when applicable.
Thanks,
Satish
Last edited by monkatpeace; May 18, 2016 at 9:11 am
May 16, 2016, 10:18 pm
#8
Join Date: Jun 2015
Location: Always on the move!!
Programs: AI, BA, Etihad, Mariott, IHG, TIC
Posts: 105
I understand certain parts of my answer might not qualify for this thread. But the rest of my answer does, correct? Am asking this as the timelines as to when I placed the late check-out requests varied for each of my stays.
Ch33rs,
Monk
May 16, 2016, 10:39 pm
#10
Join Date: Jun 2015
Location: Always on the move!!
Programs: AI, BA, Etihad, Mariott, IHG, TIC
Posts: 105
Let me delete my earlier posts. I shall post an update once I complete a future stay and if I have a late checkout experience
.Ch33rs,
Monk
May 17, 2016, 10:36 am
#11
Join Date: Dec 2004
Location: PHL
Programs: Marriott LTT, Amtrak Select, Hertz 5*, AA Gold, IHG Plat, National Exec
Posts: 1,312
I understand that the policy officially changed on 5/16. However, I checked in on the app for a stay on 5/12 and there was an option to request a late checkout. I did this, and you then enter the time you are requesting.
At check in, there was no acknowledgement of the request. I asked for a 12:30 checkout (I really only needed the extra 30 minutes) and was given it without hassle, but either the entry I made in the app did not reach the property, or the associate failed to take note of it.
At check in, there was no acknowledgement of the request. I asked for a 12:30 checkout (I really only needed the extra 30 minutes) and was given it without hassle, but either the entry I made in the app did not reach the property, or the associate failed to take note of it.