Post Your Experiences: Late Check-Out for Elites (Starting 5/16/16)
Sep 28, 2016, 9:06 am
#346
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,403
Where is the use of a lounge after one ceases to be a hotel guest a published benefit? AFAIK it's a courtesy the hotel can decide to extend, just like using the pool or spa at no charge after you've checked out.
Sep 28, 2016, 1:11 pm
#348
Join Date: Jun 2014
Location: Northern Virginia
Programs: Marriott Plat, United Plat
Posts: 34
Aug 28
Dallas Plano Marriott Legacy Center
Associate asked me at check in if I would like a late check out. Informed associate that I had a 7am flight on 8/28 and that I would be leaving for the airport at 4:30am.
Associate said, "I'll put you down for 4pm, just in case".
Dallas Plano Marriott Legacy Center
Associate asked me at check in if I would like a late check out. Informed associate that I had a 7am flight on 8/28 and that I would be leaving for the airport at 4:30am.
Associate said, "I'll put you down for 4pm, just in case".
Sep 28, 2016, 7:17 pm
#349
Join Date: Nov 2010
Programs: Marriott LTPP, AC
Posts: 41
Dude grow a set and ask to speak to the GM, mention your loyalty as a platinum, the "guarantee" late checkout of 4 pm and push it until they give in. I have never been turned down for a 4 pm checkout and on the rare occasions I get heat from the front desk agent, as soon as I ask to speak with the GM they immediately give in.
Oct 14, 2016, 12:02 pm
#351
Join Date: Feb 2016
Programs: UA 1K, DL DM, National EE, Avis PC, Hyatt Plat, Marriott Plat Premier, HH Diamond, SPG PL
Posts: 27
I'm Platinum Premier and stayed in a Renaissance last night. Was denied when I asked for just an extra hour on checkout. The GM backed the front desk on the denial.
Oct 14, 2016, 12:07 pm
#352
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Regardless, I suggest escalating to MR as it is a benefit they are advertising. If they have a property that doesn't know or just doesn't want to participate, then they should work with the property and/or update their webpage to make it clear they do not participate.
Oct 14, 2016, 12:55 pm
#353
Join Date: Feb 2016
Programs: UA 1K, DL DM, National EE, Avis PC, Hyatt Plat, Marriott Plat Premier, HH Diamond, SPG PL
Posts: 27
Was an excuse given? Booked the next day? Building being demolished? We don't wanna?
Regardless, I suggest escalating to MR as it is a benefit they are advertising. If they have a property that doesn't know or just doesn't want to participate, then they should work with the property and/or update their webpage to make it clear they do not participate.
Regardless, I suggest escalating to MR as it is a benefit they are advertising. If they have a property that doesn't know or just doesn't want to participate, then they should work with the property and/or update their webpage to make it clear they do not participate.
Oct 14, 2016, 8:18 pm
#354
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,472
Oct 14, 2016, 10:20 pm
#355
Join Date: Feb 2016
Programs: UA 1K, DL DM, National EE, Avis PC, Hyatt Plat, Marriott Plat Premier, HH Diamond, SPG PL
Posts: 27
Was an excuse given? Booked the next day? Building being demolished? We don't wanna?
Regardless, I suggest escalating to MR as it is a benefit they are advertising. If they have a property that doesn't know or just doesn't want to participate, then they should work with the property and/or update their webpage to make it clear they do not participate.
Regardless, I suggest escalating to MR as it is a benefit they are advertising. If they have a property that doesn't know or just doesn't want to participate, then they should work with the property and/or update their webpage to make it clear they do not participate.
Oct 15, 2016, 10:56 pm
#359
Join Date: Nov 2013
Location: LAX, LGB, SNA
Programs: AA EXP OWE, DL DM ST+, AS MVPG, UA, BA, WN CP, Hyatt E, Ritz Plat, HH GM
Posts: 3,185
Currently at the courtyard Portland city center. Asked for 4 pm checkout, front desk said that they can give me 2 pm and I'll have to ask again on the morning. I'm gonna push hard for 4 pm checkout. Flight out is at night. If they don't budge, should I call Marriott?
Oct 16, 2016, 9:27 am
#360
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
Need to get these properties in line.
