olouie

I have a booking for an AC hotel in Madrid with an guaranteed King bed. The email confirmations show it, but each time I log in to check the reservation it goes back to showing that bed type is not confirmed. Am I missing something or is the hotel trying to get out of providing a guaranteed benefit to Gold members?

Edited: Bed type request is also a guarantee option for bookings without status. It part of the normal flow.

leeky

Sorry to bust your bubble but outside the U.S. only Ps get guaranteed bed type.

olouie

Good to know. Marriott needs to update their technology then. Having a confirmed reservation with guaranteed bed type included isn't really awesome if the hotels are not obligated to provide it.

leeky

Has nothing to do with technology as this is a direct quote from their written rules.

olouie

This has everything to do with technology. I make a booking and under requests it says that bed type is guaranteed. E-mail confirmation also says that bed type if guaranteed. I think this happens even if you don't have status with them.

Marriott is a big enough company that they technology should know if the booking is outside the US and then remove the bed guarantee section if they are not going to guarantee it.

So you are ok with a website that has guarantees as part of the booking process and confirmation, but then changes that due to some other written rules it has listed out in the fine print for a membership benefit section?

leeky

Or just obtain P status and all your problems are solved !

I follow that you object that a non US/Canada property is following the rules but perhaps you ought to read them before complaining about a property abiding by them.

dgreen12

The OP has a point.

Marriott has caused the confusion.

PointWeasel

+1

Be warned, many AC properties just do their own thing anyways. Simply doublecheck upon check-in and get a screenshot on your mobile as back-up.

Even as a P they have tried a switch on me.

olouie

I was going to post a longer response, but I should have known by the "tone" of yours first one that its just

olouie

This is very true. I stayed in a few a while after Marriott acquired them and it seemed like the hotels had no idea what Marriott even was. It was kind of funny actually, funny in a sad way. Seems to have gotten better lately. I even got a upgrade recently from reg room to a suite (which had a placard that the minibar was complimentary, but then they tried to charge me for it since it wasn't included in my rate).

lougord99

OP did not complain about a property abiding by the rules. OP complained about Marriott corporate providing false information.

leeky

unfortunately, like so many other posters you fail to READ what the OP has posted and is complaining about as this OP has not even checked into this property and is preemptively complaining that he won't be getting his bed guarantee so there's NOT been anything false provided by Marriott as alleged as when and if the OP checks into this property at some unstated date in the future and does not get his desired bed request then he MAY have a legitimate complaint but pre-emptively this OP has NOT been lied to or damaged in any way except in his own paranoid mind.

and even if the bed type has been changed, but to date not executed upon, it certainly was NOT done by Marriott Corp by more likely by the rooms manager at this AC in Madrid.

olouie

again. You seem stuck on the gold benefit portion even after it was pointed out there was more to it. It's clear that reading and comprehension are not your strong suits, but insults and trolling are.

BTW ... Checked in and guess what? Tried to give me twin beds. Brought out confirmation email and after some scrambling they were able to change rooms. First claimed hotel was full (but rooms could stil be booed online). After a manager got involved it worked out.

But I already know you have some other trolls response ready to go.

leeky

7.Guaranteed Room Type: Guaranteed priority for your requested type of room. Subject to availability at participating locations worldwide when your qualifying Elite level and specific preference are noted on the reservation for your stay. (Pillow, room location, extra bed, crib requests, etc. are not included in Guarantee.) Outside U.S. and Canada: smoking/non-smoking preferences may also be given priority, based on availability; exact bed sizes may vary and only Platinum members will have guaranteed priority for your requested type of bed and room. Not available at Marriott Vacation Club
https://www.marriott.com/rewards/terms/elite.mi

but why be bothered by what is written, you're a MR G !!

cfischer

I am seeing the 'not guaranteed' message all the time, even within the US where it is actually guaranteed. Only once did I not get the bed type that I requested and they fixed it immediately once I complained.
I wouldn't sweat it too much. My last stay at an AC hotel I got a nice suite as a gold