Credit for stays when someone else is paying
Jul 21, 2013, 6:42 pm
#16
Join Date: May 2012
Location: HNL
Programs: AS MVPG, HA Plat
Posts: 1,268
Thanks for the feedback. That actually makes me feel better. I can handle being unlucky now and then better than a more systemic problem.
Jul 21, 2013, 7:25 pm
#17
Join Date: Feb 2005
Programs: Marriott Lifetime Platinum Elite; UA MM
Posts: 325
Over the years I've stayed many times when my room was direct billed to an organization that paid for guest rooms of conference attendees. I did not receive points or room night credit for direct billing.
I eventually worked out a process by which I asked the hotel to take the room off the master bill and then paid for it myself. I billed the room back to the organization as part of my travel expense and was reimbursed that way. I would guess that some companies and organizations might not be okay with such a process.
While I understand that points might go to whomever pays the bill, I don't understand the part about not getting room night credits. Why should someone who stays 50+ nights not receive gold level benefits no matter who pays the bill?
I eventually worked out a process by which I asked the hotel to take the room off the master bill and then paid for it myself. I billed the room back to the organization as part of my travel expense and was reimbursed that way. I would guess that some companies and organizations might not be okay with such a process.
While I understand that points might go to whomever pays the bill, I don't understand the part about not getting room night credits. Why should someone who stays 50+ nights not receive gold level benefits no matter who pays the bill?
Jul 21, 2013, 9:29 pm
#18
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,240
I'm pretty sure the system works such that a stay either posts for EQN/points or not, and those cannot be easily split.
Jul 22, 2013, 7:34 am
#19
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,107
Cheers.
Jul 22, 2013, 9:56 am
#20
Join Date: Feb 2005
Programs: Marriott Lifetime Platinum Elite; UA MM
Posts: 325
Sorry I wasn't clear. What I was trying to say was that a guest could stay 50+nights and not reach gold level because nights were not credited.
Jul 22, 2013, 10:10 am
#21
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,107
Jul 23, 2013, 5:04 am
#22
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
"If the Member attends a convention or group meeting and individually pays the hotel directly for the room, he/she will be eligible to receive Points and elite night credits for the stay. However, contract rooms, rooms reserved by corporations on an ongoing basis, master-billed rooms are not eligible to earn points or elite night credit."
For the second time in the last year, it's taking me a bunch of phone calls and emails to get MR to follow its own clear terms and conditions on a convention stay. Apparently the properties involved are treating rooms in the convention block as master billed even though they're individually paid by convention attendees. Running into the same issue twice at properties in two different states, both involving large conventions, makes it look like a systemic problem that MR needs to clean up. It isn't exactly loyalty-enhancing to have to jump through hoops to get the program to honor its stated terms and conditions.
For the second time in the last year, it's taking me a bunch of phone calls and emails to get MR to follow its own clear terms and conditions on a convention stay. Apparently the properties involved are treating rooms in the convention block as master billed even though they're individually paid by convention attendees. Running into the same issue twice at properties in two different states, both involving large conventions, makes it look like a systemic problem that MR needs to clean up. It isn't exactly loyalty-enhancing to have to jump through hoops to get the program to honor its stated terms and conditions.
Jul 23, 2013, 8:22 am
#23
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,240
Many of my husband's conference stays are booked thru Passkey. If I do not interfere the stays generally post in 2-4 weeks. If I call/email after a week they post them manually.
No one has ever said he shouldn't be getting credit for them.
Conference rate stays are a huge pain, they are the majority of his travel these days. I almost always have to call to get his MR number attached, even if we entered it during the res. process and almost always have to call to get them to post no matter how they were booked. But have never been denied points/stay credit, on any conference stay.
No one has ever said he shouldn't be getting credit for them.
Conference rate stays are a huge pain, they are the majority of his travel these days. I almost always have to call to get his MR number attached, even if we entered it during the res. process and almost always have to call to get them to post no matter how they were booked. But have never been denied points/stay credit, on any conference stay.
Mar 19, 2014, 1:06 am
#24
Join Date: Oct 2010
Location: NZ
Programs: AA, UA, QF, TK, EY, NZ
Posts: 447
Third Party Bookings
Hi everyone,
Just wondering if there's any way to get third party booking references and add them to the my reservations bit. I used ebookers, if that makes any difference. Does the hotel hold the internal confirmation number?
Thanks in advance
Just wondering if there's any way to get third party booking references and add them to the my reservations bit. I used ebookers, if that makes any difference. Does the hotel hold the internal confirmation number?
Thanks in advance
May 13, 2014, 2:53 pm
#25
Join Date: Apr 2014
Posts: 17
third party confirmation number
I booked a Marriott property through orbitz and was wondering if the hotel confirmation number they provided is supposed to work on Marriott's actual site. I think the room I booked was a price mistake, so am wondering if the reservation is actually valid.
May 13, 2014, 2:59 pm
#26
Join Date: Dec 2005
Location: NY "expat" living in BOS
Programs: AA Gold, rif-raf on most others; MBTA "valued customer"
Posts: 374
No. It's a different conf. #. However, if you can cancel the Orbitz rate, I'd suggest making a new res through Marriott and file a LNF claim. If it's a mistake rate, you'll get an additional 25% off.
May 13, 2014, 3:31 pm
#27
Join Date: Apr 2014
Posts: 17
would that however risk alerting them that it's a price mistake and having them cancel my other reservation? thanks!
May 13, 2014, 7:12 pm
#28
Join Date: Jul 2011
Location: MCO, DCA, IAD
Programs: UA GS 1MM, Marriott Ambassador & Lifetime Titanium, Hilton Diamond
Posts: 2,134
That could be a risk but if there is a lower rate somewhere else (with the same restrictions as the one booked), Marriott will honor it and give you a 25% discount according to their Look No Further (LNF) policies.
Jan 25, 2015, 7:02 am
#29
Join Date: Jan 2015
Posts: 2
Book third party vs Direct
This is more of a general question, but should you use a third party's reward program vs a direct one i.e expedia/hotel.com vs Marriott Rewards.
I called Marriott they said if I book through Hotels.com I wont get their points. But hotels.com offers 11th night free after booking 10 hotels, 10% return basically. Which is better?
I called Marriott they said if I book through Hotels.com I wont get their points. But hotels.com offers 11th night free after booking 10 hotels, 10% return basically. Which is better?
Jan 25, 2015, 7:07 am
#30
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
If you are a Marriott Rewards member at any level (or you sign up for Marriott Rewards) and you book on Marriott.com, you will get free Internet.
Internet is free anyway at Marriott's limited service brands (such as Fairfield Inn and Courtyard), but there's unusually an extra cost at Marriott's full-service brands.
Internet is free anyway at Marriott's limited service brands (such as Fairfield Inn and Courtyard), but there's unusually an extra cost at Marriott's full-service brands.