Chicago Marriott Does Good
Jul 28, 2015, 4:14 pm
#1
Original Poster
Join Date: Dec 2014
Programs: United,Marriott,National
Posts: 19
Chicago Marriott Does Good
Had a exceptional experience dealing with Customer Service at the Chicago Marriott on the Miracle Mile. I was given a room that was far below Marriott standards, peeling wallpaper, cracked and moldy tile, generally very run down. I sent a email describing my experience and also sent pictures. The outcome was exceptional with follow up and compensation of points. Marriott has done the right thing by treating its frequent guests well.
Jul 28, 2015, 5:11 pm
#2
Join Date: Jun 2009
Location: Chicago (ORD)
Programs: Marriott Bonvoy Lifetime Titanium, UA Gold, AA Gold
Posts: 566
That describes every room I've been in there, so they should spend time revamping the entire physical facility of that hotel! Other than the location, not much going for it...pretty poor all around in my experience.
Jul 29, 2015, 9:19 pm
#3
Join Date: Jul 2004
Location: DCA
Posts: 126
Consider yourself lucky
Last time i stayed there they didn't want to honor the ultimate reservation guarantee, tried offering less than the full cash payout, wanting to pay points, etc. And the room I was in was horrible...
Jul 30, 2015, 6:10 am
#4
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,698
I'll second that staying 5 days there about a month ago. Big City hotel with Big City 'tude which I wouldn't expect being Chicago. REN treated us much nicer.
Also OP note that your recovery seems to have come from Marriott Corp and not the property itself...
Also OP note that your recovery seems to have come from Marriott Corp and not the property itself...
Jul 30, 2015, 12:00 pm
#5
Original Poster
Join Date: Dec 2014
Programs: United,Marriott,National
Posts: 19
Recovery was from Chicago Marriott not Corp. As with any hotel feedback helps.
Jul 30, 2015, 12:13 pm
#6
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,470
What I learned here: The Chicago Miracle Mile Marriott has some atrociously maintained rooms. But if you complain after the stay, will throw some points your way. No, thanks.
BTW, thanks for the news Allie, and welcome to FT!
BTW, thanks for the news Allie, and welcome to FT!
Last edited by ohmark; Jul 30, 2015 at 9:09 pm
Jul 30, 2015, 4:12 pm
#7
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,698
Even my brief, few hour stay in a special "renovated" room was a bathroom wall switch that was completely broken, impossible to use and could not have been unnoticed when getting the room ready.
Aug 1, 2015, 6:45 pm
#8
Join Date: Feb 2011
Location: Tx.
Programs: UA, SPG, Hilton, Mrt., PC, Hertz
Posts: 173
Thanks for the info - will stay at the Ren!
I came to FT to see if anyone had compared the Mrt and the Ren, as they both are 40,000 points per night. Thanks so much for the info! Does anyone have info on the Club Level and the food offered?
Aug 2, 2015, 9:52 am
#9
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,698
Stayed at both within the last 2 years. Both had the ordinary breakfast offerings, the Marriott MM had an awesome & creative evening spread as of last month, only open 1 nights of the 5 day stay. Never saw the REN's offerings...
Aug 2, 2015, 12:47 pm
#10
Join Date: May 2013
Location: DTW
Programs: AMEX, Ritz LT-Plat Prem, Hyatt Plat, SPG Plat, Hilton Diamond, Delta Plat, United Gold, Sixt Plat
Posts: 866
Exactly. It could be a case of its cheaper not to fix/address the underlying problems and apologize/placate the tiny % that make the effort to complain. Its 40,000 points a night to stay there, did your comp approach a quarter of that?
Even my brief, few hour stay in a special "renovated" room was a bathroom wall switch that was completely broken, impossible to use and could not have been unnoticed when getting the room ready.
Even my brief, few hour stay in a special "renovated" room was a bathroom wall switch that was completely broken, impossible to use and could not have been unnoticed when getting the room ready.
Aug 2, 2015, 12:49 pm
#11
Join Date: May 2013
Location: DTW
Programs: AMEX, Ritz LT-Plat Prem, Hyatt Plat, SPG Plat, Hilton Diamond, Delta Plat, United Gold, Sixt Plat
Posts: 866
Personally I like the Ren's food better but the Marriott's location better.