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The Idiots who Design Marriott Rooms

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Old Oct 3, 2015, 3:48 pm
  #241  
 
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Originally Posted by garkster
BUT -- they mounted their 47" LG flatscreens on a fixed mount centered opposite the bed -- yes, no swivel at all -- and the seating area is at the other end of the room, so the viewing angle if you're not laying in bed is about 45 degrees at best, and 60 or more at worst (depending on furniture and where you are seated). So, eating and watching TV is pretty much out the window. This IMHO is sheer idiocy, as opposed to the desk bit, which is a milder form.
This is becoming a pet peeve of mine. Do they not see the downside of mounting the TVs with no swivel? Do they expect everyone to sit on the edge of the bed to watch TV? In the morning I often sit at the desk using my laptop, with CNBC on the TV. If I cannot do that, I don't stay at your hotel again.

Originally Posted by flyerfmaz
Every news article I've read about this issue points to a new focus by some hotel chains on millenials as the cause for this. Marriott isn't the only one.

Since those of us who are (apparently) curmudgeons prefer desks and don't like to work in the lobby, let's hope that these hotel chains have at least some desks available for us. They could call it the "digitally and socially handicapped" rooms.

As a bit of social commentary, many "millenials" aren't nearly as productive as they think they are. With an almost insane focus on being so constantly digitally connected, they often don't know where their arm ends and their tablet begins. Marriott and some other hotel chains are attempting to take advantage of, and tap into, the "needs" of these people, but in the long run they're just feeding the dragon of reduced productivity and 24-hour Twitteritis. There -- I'm being grumpy. :-)
Yeah, it's not just Marriott changing everything around because of the perceived desires of the new kids. Does anyone else look around the lobby when they check in? It is true that the new kids like to stick together like a pack, which is fine, but I've seen groups of twentysomethings, probably on their first business trip, sitting together in the hotel lobby, all looking down at their smartphone. If this is what the new kids call social interaction, I prefer the old style business trip: drunken sex that everyone regretted in the morning, but at least people talked, and it wasn't booorrring.

Originally Posted by phltraveler
New article in the WSJ today... "Secrets of a hotel test lab" (Google it, if you enter from Google News, usually you won't hit the paywall). It's specifically about Marriott.
That was a very interesting article, thanks for linking to it. It mentioned smaller desks, not removing them completely. If the hotel gives me a smaller desk, they better give me 2 beds, because I'll need one to lay out my stuff. If they give a room with no desk I'll be back downstairs checking out.
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Old Oct 6, 2015, 12:30 pm
  #242  
 
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I don't find the new rooms that bad. To conduct business, all I need is my notebook and laptop. I can do this sitting in a chair, on the bed, lounge etc..
I travel too much to sweat the small stuff.
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Old Oct 6, 2015, 12:45 pm
  #243  
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Originally Posted by spotfin
I don't find the new rooms that bad. To conduct business, all I need is my notebook and laptop. I can do this sitting in a chair, on the bed, lounge etc..
I travel too much to sweat the small stuff.
Good for you.

Many of the rest of us need to be somewhere quiet (like a room) to conduct a phone conversation, often confidential, and a desk to spread out charts, diagrams, financial analysis, etc. because we don't bring 27" LCD displays to be able to view them all on the screen simultaneously.
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Old Oct 6, 2015, 6:08 pm
  #244  
 
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Originally Posted by spotfin
I don't find the new rooms that bad. To conduct business, all I need is my notebook and laptop. I can do this sitting in a chair, on the bed, lounge etc..
I travel too much to sweat the small stuff.
The real issue is what on EARTH is Marriott gaining by removing the desks? Maybe I should start complaining about the presence of ironing boards -- I never use them and they just take up space in the closet. Microwaves? I only use them once or twice a year, they can go. They can also get rid of the lamp by the entry door, I only really need the lamps at the side of the beds. I never, ever watch television -- they can go as well, since anything I want to watch can be viewed on my computer.

All crassness aside, hotels are in the business of accommodation. That's more than four walls and a bed. Getting rid of desks is positively dumb and serves no purpose whatsoever.

And for the record, while typing this I'm sitting at my DESK at the Marriott Springhill Suites in downtown Phoenix. There's a sofa to my left with a funky two-piece table -- which is at the wrong height and would probably give me carpal tunnel if I tried to use it with my laptop.
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Old Oct 7, 2015, 7:29 am
  #245  
 
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Originally Posted by DL-Don
Good for you.

Many of the rest of us need to be somewhere quiet (like a room) to conduct a phone conversation, often confidential, and a desk to spread out charts, diagrams, financial analysis, etc. because we don't bring 27" LCD displays to be able to view them all on the screen simultaneously.
The TV though works great as another monitor. Use that.
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Old Oct 7, 2015, 7:40 am
  #246  
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Originally Posted by dank0014
The TV though works great as another monitor. Use that.
You mean the TVs hung on the wall w/ no swivel so one would need to sit on the bed in order to use it

Cheers.
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Old Oct 7, 2015, 8:26 am
  #247  
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Originally Posted by dank0014
The TV though works great as another monitor. Use that.
Oh great! More cables to carry... VGA? HDMI?
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Old Oct 7, 2015, 8:35 am
  #248  
 
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Originally Posted by flyerfmaz
The real issue is what on EARTH is Marriott gaining by removing the desks?
The cost of the desks!
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Old Oct 7, 2015, 8:58 am
  #249  
 
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Marriott properties were completely booked a few weeks ago, so I ended up in a newly remodeled Holiday Inn Express. I believe a lot of thought went into their furniture and fixture design. There was a build-in place for my carry-on suitcase, good lighting, a desk with a plethora of available outlets (including USB), and a wall-mounted TV that was in good position for the bed and the couch!

I loved the layout of the room, but really disliked the A/C unit, which was clearly not replaced. The experience (and my cursory review of the loyalty program) definitely does not make me want to switch franchises.
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Old Oct 12, 2015, 9:09 pm
  #250  
 
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Originally Posted by ssafro1
Adding to this thread - recently stayed at the Renn in downtown Chicago. Recently remodeled and found out that room had no desk. After complaining to the FDM I was told they have received numerous complaints about the issue and are having "work spaces" put in to the room in the next month or so.
FWIW, it's now mid-October and was no desk in my room here at the Renaissance Chicago Downtown. I complained to the front desk, and they brought up one of those oval room-service tables. (Hint: IT'S NOT THE SAME.) On top of that, the only available power outlet is on the other side of the room, hidden behind the high-backed easy chair.

I do like the little charging station they have on the nightstand. It has two Lightning connectors ^ and one old-style 30-pin connector, but no plain old USB ports.

Oh yeah, and the wireless network here is terrible. Just really, great job on the renovation, guys.
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Old Oct 13, 2015, 7:22 am
  #251  
 
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Originally Posted by spotfin
I don't find the new rooms that bad. To conduct business, all I need is my notebook and laptop. I can do this sitting in a chair, on the bed, lounge etc..
I travel too much to sweat the small stuff.
Lack of a desk would be far from small stuff to me. It would be beyond absurd. My typical work day involves many meetings, followed by several hours of support work at the hotel usually involving complex charts, drawings, reports, and other paperwork. Like many people, the hotel room is my office on the road. There is NO way I could successfully conduct business while cross-legged on the bed with my laptop, or on the sofa with the laptop on a table that's too small and at the wrong height. It's also bad for your back, your posture, and ability to focus. Marriott has lost its collective mind by removing the desks.

Last edited by flyerfmaz; Oct 13, 2015 at 7:28 am
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Old Oct 14, 2015, 3:00 am
  #252  
 
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The Fairview Park Marriott in Falls Church has had a complete makeover since my last stay here. As shown, it retained a desk (meaning a plat surface under the wall mounted TV one can use to work on). What it didn't retain was any drawer or cabinetry. The desk has no storage space, the night stands are just U shaped tables with no storage and there is nothing anywhere in the room or closed for storage except the hanging rack in the closet. So you have to live out of your suitcase. There is plenty of unused floor space, so that isn't the issue.

Also, the formerly present refrigerator is no more.
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Old Oct 14, 2015, 8:48 am
  #253  
 
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Originally Posted by cmculp
The Fairview Park Marriott in Falls Church has had a complete makeover since my last stay here. As shown, it retained a desk (meaning a plat surface under the wall mounted TV one can use to work on). What it didn't retain was any drawer or cabinetry. The desk has no storage space, the night stands are just U shaped tables with no storage and there is nothing anywhere in the room or closed for storage except the hanging rack in the closet. So you have to live out of your suitcase. There is plenty of unused floor space, so that isn't the issue.

Also, the formerly present refrigerator is no more.
My wife and I ran into the lack of storage space issue when we went to the east coast for a wedding. We were there for 3 or 4 nights and stayed at a SHS in Northern Virginia. The room completely lacked storage space and it was a huge mess living out of our suitcases. I like Marriott properties -- I swear I really do -- and stay at them every week for business. But for cryin' out loud -- are they going to strip their rooms of usable furniture and turn them into some sort of empty shell with a bed?
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Old Oct 14, 2015, 9:06 am
  #254  
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Originally Posted by flyerfmaz
My wife and I ran into the lack of storage space issue when we went to the east coast for a wedding. We were there for 3 or 4 nights and stayed at a SHS in Northern Virginia. The room completely lacked storage space and it was a huge mess living out of our suitcases. I like Marriott properties -- I swear I really do -- and stay at them every week for business. But for cryin' out loud -- are they going to strip their rooms of usable furniture and turn them into some sort of empty shell with a bed?
Why does the image of a dry cleaner's rail system with hanging sleep sacks come to mind? The airlines are heading there with stacking passengers so why not hotels. Just think of the views you could get making the rounds at upper levels!
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Old Oct 14, 2015, 10:06 am
  #255  
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I've also run into way too many hotels that don't think dressers ought to be provided.

I was really surprised that one of them was a Hilton Grand Vacations Club; they expect people to stay there for a week without a dresser?
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