"On July 31, 2015, Four Seasons will be concluding its management of The Ritz-Carlton Chicago (A Four Seasons Hotel). Effective August 1, 2015, the Hotel will become a full participant in the Ritz-Carlton system. This means that the Hotel will no longer be a Ritz-Carlton in name only, but it will be a part of the Ritz-Carlton family of hotels."
Excellent!! Thank you for the heads up. Stayed here once hears ago and would love to go back with Ritz Carlton benefits, club upgrade from Ritz card...
Programs: ua 1k, hh diamond, spg PLT, marriott PLT
Posts: 617
looking at staying here in December, but it looks like no points stays are available. however, base rooms (city view room) are available to book. I thought there are no black-out dates when using points? Is this not the case at this property?
has anyone else had issues booking this property since the conversion?
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The Ritz-Carlton Chicago
Had a one-night stay. Booked a lake view king. I am a Marriott Platinum as part of the SPG matching program, which they mentioned at check in.
At check in, I received a room at the John Hancock end of the hallway on likely the lowest floor that could pass for a 'lake view'. As I was headed to dinner and leaving relatively early the next day, I decided that complaining wasn't worth the energy. To be clear, my complaint would have been that I don't believe that I even received the best room available in the category that I booked, nevermind some sort of upgrade. For those that haven't stayed here, the JH building blocks the view, at least partially, when you are on that end of the hallway. I was as far down to that side as possible.
I probably would have just let this go, but to add to it, starting at like 7:30am, there was a combination of noise both outside the room as well as above/next door. There was some sort of repairs being conducted in either the room next to me or upstairs (scraping and banging). There was also an elevator 'bing' noise, which I believe came from the service elevator. That service door was left open througout the evening and into the morning (the regular elevators are too far away to have made the noise).
The lobby is also under construction, but I knew that when I booked it.
I made the mistake of booking a prepaid rate on the Marriott site for this hotel (I NEVER book prepaid) and now have found out that the hotel is under renovation. There was no mention of this when I booked, so I called Marriott guest care now to see if I could cancel and be refunded due to the renovations. They called the property and were told "We can't refund pre-paid reservations. And that's the final answer". Wow! Hopefully the actually hotel experience can make up for this extremely negative pre-stay experience. I did notice that Marriott.com now says that the hotel pool is undergoing a "refreshing", but makes no mention of a hotel-wide upgrade. Weird.