That "Thank You for Redeeming Your Points" E-mail ...
Jan 28, 2015, 2:59 pm
#1
Original Poster
Join Date: Dec 2006
Location: SNA
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Posts: 4,964
That "Thank You for Redeeming Your Points" E-mail ...
... scared the hell outta me- I thought I'd been hacked and had my account cleaned out (turns out it was for a redemption I'd made two weeks ago). Y'all at Marriott Rewards should perhaps use another way of wording that, especially for OLD reservations!
Jan 29, 2015, 4:04 am
#2
Join Date: Sep 2006
Location: Cumbria
Programs: BA, Marriott, Hertz, Dennis The Menace Fan Club
Posts: 2,015
Ditto, that was my first reaction as well.
Jan 30, 2015, 2:33 pm
#3
Join Date: Jul 2011
Location: UK & US
Programs: BA Gold, UA Plat, A3* Gold, WN A+ CP, Marriott Plat Prem (LTP), Hilton Gold, Avis First, Hertz PC
Posts: 93
Make that 3 of us 
Jan 30, 2015, 4:52 pm
#4
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It would be good practice to send out the email as soon as a redemption is done from the account.
Jan 31, 2015, 7:15 pm
#5
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,698
Same thing here. What is the point some 10 days after the stay?
Jan 31, 2015, 11:14 pm
#6
Join Date: Feb 2011
Programs: Marriott LT Titanium, Hilton Gold, AA Lifetime Gold, UA Silver, JetBlue Mosaic
Posts: 128
I also thought that it was a poorly phrased message, and overkill, akin to spam. I don't need to be thanked for using my points. My stay is my thanks, right? Marriott is flying way to frequently in terms of pushing messages to members, under the guise of offering specials -- such as letting me know that I can get a wonderful weekend getaway rate in Armenia. Too many junk mailings have led me to unsubscribe from most Marriott mailings. They say that the moment a customer visits a subscription center to decrease mailings, that's evidence of a badly managed e-marketing program -- the experts are already supposed to know how often you want to be bothered. Marriott isn't the worst of these offenders; JetBlue takes the prize for mailbox clutter.
Last edited by BlaiseBOS; Jan 31, 2015 at 11:19 pm Reason: fix typo
Feb 1, 2015, 1:11 am
#7
Join Date: Dec 2005
Location: Virginia
Programs: Marriott Rewards Platinum Member, Starwood, Hilton Honors
Posts: 514
I hear you. That email message freaked me out! I was like "what redemption"? Lol.
Feb 1, 2015, 11:04 am
#8
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
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Posts: 11,088
I was thinking 'what on earth is this?' when I first saw it - that message is unnecessary since I already got an award confirmation. It would be great if they could merge the two into one.