Marriott Property - Customer Service Goes a Long Way
#1
Original Poster
Join Date: Jul 2012
Posts: 6
Marriott Property - Customer Service Goes a Long Way
I'm staying in a particular city 25 days a month when I realized that the allowed budget rate was not available at my chosen Marriott.
I asked the front desk attendant about trying to find a rate that fit my company's budget, and he gave me a business card for the in-house reservation manager. He even threw in free Internet for me. I was happy.
I called the in-house reservation manager... Very fast-talking, but very honest. He found a rate for me and booked it for me. I was happy.
I left a single dollar bill for housekeeping two out of five days I was there. I meant to tip daily, but rolling out of bed for work does not always lend me to clear thinking. I had also taken the $5 Fiji water the night before after a late night of drinking. I returned to my hotel room and there was a handwritten note saying "Thank you" and a bottle of water. I was very happy.
I returned to the hotel for another week's of stay and they gave me a gift bag containing various items and bottles of water. I am not Platinum. I was very happy!
I'm sure these individual properties provide different experiences, but having such good service top to bottom does a heck of a lot to build loyalty.
Just wanted to say kudos!
I asked the front desk attendant about trying to find a rate that fit my company's budget, and he gave me a business card for the in-house reservation manager. He even threw in free Internet for me. I was happy.
I called the in-house reservation manager... Very fast-talking, but very honest. He found a rate for me and booked it for me. I was happy.
I left a single dollar bill for housekeeping two out of five days I was there. I meant to tip daily, but rolling out of bed for work does not always lend me to clear thinking. I had also taken the $5 Fiji water the night before after a late night of drinking. I returned to my hotel room and there was a handwritten note saying "Thank you" and a bottle of water. I was very happy.
I returned to the hotel for another week's of stay and they gave me a gift bag containing various items and bottles of water. I am not Platinum. I was very happy!
I'm sure these individual properties provide different experiences, but having such good service top to bottom does a heck of a lot to build loyalty.
Just wanted to say kudos!
#2
Join Date: Dec 2004
Programs: United 1K, MR Plat, SPG Plat
Posts: 804
Your Kudos would go a lot further if you would identify the property and the location!
Regards,
RIP...
Regards,
RIP...