mindrisa

I know an answer to this question is in another thread but am not able to find it. Can I cancel my reservation before the 21 day period and get a full refund? Ritz Carlton Kapalua's terms are the following:

Holding Your Reservation
We will need a credit card prepayment to reserve your room.
To ensure that you receive this special rate, we will charge your credit card a prepayment of 1,485.75 USD (your room charge plus tax for your first and last nights) on August 4, 2015.

Cancelling Your Reservation
You may cancel your reservation for no charge until March 24, 2016 (21 day[s] before arrival).
Please note that we will assess a fee of 1,485.75 USD if you must cancel after this deadline.

If you have made a prepayment, we will retain all or part of your prepayment. If not, we will charge your credit card.

This fee equals 2 nights of your room charge plus tax (for the first and last nights of your reservation).

Thanks!

mindrisa

Can anyone help with the above? .

Thanks.

jm1991

according to the policy yes. you will get your deposit refunded if canceled 21 days prior to check in.

mindrisa

Thanks JM. Thought so but wanted verification. Wish they would make it more clear.

msp3

Heading over to Maui for a stay, have both club level and non-club level nights. Can I get by without a car if all Im doing is hanging around in Kapalua? how far will the resort shuttle take you? Most interested in Honolua Bay, Mokuleia Bay, and Kapalua Bay for snorkeling and dining options on non-club level nights.

highops

Merrimans and the Pineapple Grill are both walk-able if you are moderately fit. We had a car so we walked or drove to almost all places. The shuttle would probably take you to the golf course restaurant (not easily walk-able), but we didn't like that as much as the other two restaurants. I'm not sure about the rides to snorkeling. We drove some places and used the hotel guide one day (which came with a ride). That was fun, but obviously overpriced since snorkeling can be free.

Sousaphil

The shuttle took me to Merrimans, but that was my only experience with it since we had a car.

There are some Maui properties where I'd be OK with not having a car. The RC Kapalua feels too isolated for me. I was happy to have the car.

msp3

Just got back, had a wonderful time there. The location was great, service top tier, and facilities in very good shape. And yes, just going around by shuttle (w/ no rental car) did work for me. Club level was well worth it and an attraction in itself.

RTWSTARALLIANCE

We just returned from a five night stay. The property is older but rooms are already under renovation. Received a very very very nice upgrade in the Residence portion of the property.

Dined at Merrimans and Sansei. For me the most memorable was Miso Phat which maybe holds 16 max. 15% discount for bills paid in cash before 4 PM. I was concerned about crowds but we were always seated immediately. Always party of 4. Free parking in front. Homemade ice cream. BYOB.

We found the RC in fine shape. It is really the staff that makes it special. The Club lounge presentations are broad and the staff exceptional. My wife loves their pineapple house made cookies. I liked the Kapalua. Upon hearing about my wife's fondness for the cookies we received a special call. My wife had a baking lesson with the Executive Pastry Chef. They of course made cookies. Another memorable Ritz-Carlton experience. It's what keeps me coming back.

The property also has a new Executive Chef who will be putting mark on the menu fully soon. Our group enjoyed the new lobby bar. Solid property.

lalala

We had a great tour of the kitchen garden with one of the chefs last year. It ended with her cutting up a bunch of fruit we picked and making some smoothies with other stuff from the garden. I loved it.

I can't wait to return and maybe get a baking lesson.

SkiAdcock

Sounds like a great property!

Cheers.

CSBM

Any new experiences out there?
Thinking about booking a stay in November.
Especially interested in a renovation update.
Thanks!
CSBM

pharmawalk

Can't wait - will be first time staying on this part of Maui and am looking forward to exploring. Will be Platinum status by arrival, so really hope it is an enjoyable experience.

Will be able to compare Ritz Platinum here vs Hilton Diamond at Grand Wailea and plan to write a little review.

27 days and counting.

DJ_Iceman

As long as you expect NOTHING for your top-tier statuses, you won't be disappointed! Seriously, set your expectations low regarding a room upgrade, free breakfast, or anything else.

deant

At Grand Wailea, you will not get much for being Diamond. You may get vouchers for a drink, some $ off food and such. But nothing significant. You may get offered an upgrade to the Napua Club for about $100 per night.