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Old Feb 10, 02, 5:28 pm   #1
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Resort fees and related issues

I did a search on this but couldn't come up with any answers so:

Do you earn Reward points on the "Resort Fee?"

I just stayed at a Marriott Resort and while I received points for other incidentals, I did not for the "Resort Fee" that covers what otherwise would have been incidental charges such as local calls, fitness club access, in-room safe, Hi-Speed internet access, etc.

Seems to me that this fee is an incidental and is not a tax or local govenment fee of any kind, and that perhaps I should have received credit for it.

Expert ruling, personal experiences, or other advise?
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Old Feb 10, 02, 5:49 pm   #2
 
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I have earned points on resort fees from Puerto Rico and St. Thomas.

I don't know why this wouldn't count towards your points - it is money (not taxes) that you are paying to Marriott.
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Old Feb 11, 02, 6:27 am   #3
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Quote:
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by PremEx:
I did a search on this but couldn't come up with any answers so:

Do you earn Reward points on the "Resort Fee?"

I just stayed at a Marriott Resort and while I received points for other incidentals, I did not for the "Resort Fee" that covers what otherwise would have been incidental charges such as local calls, fitness club access, in-room safe, Hi-Speed internet access, etc.

Seems to me that this fee is an incidental and is not a tax or local govenment fee of any kind, and that perhaps I should have received credit for it.

Expert ruling, personal experiences, or other advise?
</font>
I would either email or call the Marriott Rewards desk and ask for the credit...I agree that you should have received them
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Old May 8, 07, 3:42 pm   #4
 
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Inflated Resort Fees Optional??

Just spoke to Marriott CS about the crazy fees at the San Juan Marriott & Stellaris Casino. He confirmed what the hotel told me -- you can elect not to pay them.

I know that respondents will talk about the individual cost of services such as internet, local/800 telephone calls; water; beach umbrellas, etc. adding up to more than the cost of the resort fee -- that's true at resorts that charge a more realistic fee. I have stayed at resorts that had a $15 per day fee.

In the case of the San Juan Marriott, it is not realistic. The hotel's fee is calculated at 10% of the daily room rate. In my case, it was $30 per day. When I made my res., a suite was available for $700 - that guest pays $70 a day for the same services that I could have used.

As we had our aircard and cellphone, we didn't need hotel internet and telephone. On checkout, I requested and was given a full refund of the resort fee. You have to request that the fee be waived, nobody will not tell you.

Are there other Marriott resorts (or other hotel companies) that have such outlandish fees?
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Old May 8, 07, 6:55 pm   #5
 
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The resort where we own a couple of weeks does the same. It is in Mexico and the explanation is it distributed among service staff that serve up the amenities of a resort (restaurant staff, recreation staff etc). Although our fees have never been more than 35 pesos per day. They also can be removed at checkout but you have to ask. We've never asked because the fee is nominal and the staff are great. Our resort has a separate high speed internet charge, but it is optional. (Its not a Marriott resort though.)

Last edited by Copilot23; May 8, 07 at 6:56 pm. Reason: Added clarification that it wasn't Marriott.
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Old May 9, 07, 8:21 am   #6
 
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High resort fees are pretty common. Mrs GHF has booked some corporate conferences at resorts where they whack business travelers for the fees - and will NOT allow them to be waived. That way they offer a compelling room rate, and load a lot of the other costs into "fees".

Welcome to the airline/cellphone business model.
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Old Jul 13, 08, 11:27 am   #7
 
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Phoenix Desert Ridge Resort Fee

I made a booking at this hotel in March for August this year. I have the e-mail for the original booking (acutally got a good deal with Look No Further Guarantee) and no mention of resort fee. We have stayed the last 3 years and have never been charged one.

I now notice on my online booking they have slapped on a 25 USD per day resort fee!! Does anyone know when this was implemented? Do I have to pay it - since I have an e-mail from them which does not mention it!!
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Old Jul 17, 08, 9:14 am   #8
 
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i think you will. They are pretty strict on it.
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Old Jul 17, 08, 10:59 am   #9
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Normally I'd agree, but if he's got the original confirmation & there's no note of it that may give him some wiggle room. All fees should be made clear up front.

Cheers.
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Old Jul 19, 08, 10:21 am   #10
 
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The receipt I was sent out shows the details

Estimated government taxes and fees 9.01
Total for stay for (all rooms) 576.92

If I go online - it now shows

Resort fee
25.00
Estimated government taxes and fees
12.07
Total for stay (per room)
773.39

Even the cancellation fee has changed

before

You may cancel your reservation for no charge until arrival date (7 day[s] before arrival).
Please note that we will assess a fee of 82.42 USD if you must cancel after this deadline.


after

Rate Rules:
Canceling Your Reservation
You may cancel your reservation for no charge until arrival date (7 day[s] before arrival).Please note that we will assess a fee of 110.48 USD if you must cancel after this deadline. If you have made a prepayment, we will retain all or part of your prepayment. If not, we will charge your credit card. This fee equals 1 night of your room charge plus tax (for the first night of your reservation).

It is a new thing to charge a resort fee at this hotel - I am trying to ascertain when it was brought in.

Would you suggest telling them i have an "issue" now or when I check in - or when I check out and get the bill?
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Old Jul 19, 08, 1:08 pm   #11
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I certainly wouldn't wait until check out. I'd probably try to get it sorted out now. Also, are they legally allowed to add fees & change cancels after the original reservation/confirmation? I'd fight this one (but keep in mind if you stay there next you you then would know the policy). You might want to email or PM the Marriott concierge to see if Marie/Ira/Drew can help.

Cheers.
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Old Jul 19, 08, 2:21 pm   #12
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1st I think there is sufficient grounds to cx penalty free if you choose too

if you want to stay there and pay the fee, then I'd just go there and fight it tooth and nail

if you only want ot stay there if you do not have to pay I'd settle it up front but I'd also fight it tooth and nail still
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Old Jan 17, 09, 1:31 pm   #13
 
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Reward stays include resort fee?

I booked a 7 night stay at Wailea Beach Marriott Resort & Spa right in the nick of time (thanks to FT) for 150,000 points. Not bad because the best rate I can find (M11) is $289 (reg $385, AAA $327). Of course the new 'enhanced' MR program has the same 7 night stay is now 210,000 points. But I digress.

At any rate, does anyone know if I will have to pay the $25/day resort fee on a rewards stay? Do incidentals room charges qualify for points on a reward stay? They do at Hilton.

Thanks
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Old Jan 17, 09, 4:04 pm   #14
 
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IIRC (we were here in September), the $25 a day covers parking, internet, and a bunch of other "ticky tack" charges. We paid it because it was better than paying all of the charges separately.

I think the charge was optional, but again that's only going by my memory.

Last edited by Cargojon; Jan 17, 09 at 8:30 pm.
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Old Jan 17, 09, 7:56 pm   #15
 
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A reward stay does not cover these fees but they are optional at this property. Enjoy your stay, nice choice!
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