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Night credit / points for overlapping stays

Night credit / points for overlapping stays

Old Jul 1, 2022, 2:05 am
  #1  
Original Poster
 
Join Date: Sep 2012
Location: United Kingdom
Programs: BA Silver, Bonvoy Ambassador, HH Gold
Posts: 28
Night credit / points for overlapping stays

Could anybody please help me clarify the rules for earning elite nights and points for two overlapping stays?

I have two stays that overlapped by three nights, one 7 night stay and a 5 night stay, so was assuming I would be eligible for 9 elite night credits and the points from both stays. The elite nights and points from the 7 night stay have posted, but not the second (overlapping) stay.

I've been attempting to explain this to Marriott customer services over and over for the last two weeks and have so far got nowhere - am I actually entitled to the extra nights / points?
Ollie264 is offline  
Old Jul 1, 2022, 4:16 am
  #2  
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,050
Hello Ollie264,

Members cannot earn or receive benefits at multiple Participating Properties for the same stay date(s). Members will only earn credit for each Qualifying Night which is part of a Stay at a Qualifying Rate for the guest room the member personally pays for and stays in.

If you would like us to look into further for you, please send a private message with your full name, member account number and stay details to us.

Best regards,

Carrie L
Specialist Social Media
Marriott International

[email protected]
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Marriott Bonvoy Lurker II is offline  
Old Jul 1, 2022, 4:19 am
  #3  
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Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 12,948
Yes... you are entitled to at least 2 more elite nights.

Ask a Lurker to look into it for you. [edit: one beat me to it]

Overlapping nights isn't a good look though. Hopefully you weren't doing it to gift elite benefits to somebody staying in the supposedly "empty and unused room because my plans changed" ...
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craigthemif is online now  
Old Jul 1, 2022, 7:21 am
  #4  
FlyerTalk Evangelist
 
Join Date: Aug 2005
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Originally Posted by craigthemif
Yes... you are entitled to at least 2 more elite nights.

Ask a Lurker to look into it for you. [edit: one beat me to it]

Overlapping nights isn't a good look though. Hopefully you weren't doing it to gift elite benefits to somebody staying in the supposedly "empty and unused room because my plans changed" ...
yeah, got to be careful explaining why there is an overlapping stay ...
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cfischer is offline  
Old Jul 1, 2022, 9:40 am
  #5  
JBa
 
Join Date: Aug 2005
Location: MLB
Programs: some
Posts: 459
Back in my busier days of travel, I had several times to travel to a different location while staying at a hotel. It was easier for me to not check out of the first hotel, since I knew that I would return. Learnt quickly that staying with the same chain, does not give you points or stay credit for overlapping stays. Since then I made sure that I use a different chain to stay for the overlapping stay. OP can try to get credit for the nights that he stayed after the original stay ended. Proper set up would have been to book to reservations. One for 3 nights, check out and make new reservation for two nights
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JBa is offline  
Old Jul 1, 2022, 9:47 am
  #6  
 
Join Date: May 2022
Posts: 2,117
There are always legit reasons why you have hotel rooms booked at the same time, but policy is you have to sleep in the room to get the credit, and you obviously are not sleeping in both.

As another user said, my suggestion was going to be make other other stay Hilton or Hyatt or IHG or whatever other program you use. This way you get full credit and points for both stays.
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Schnit is offline  
Old Jul 1, 2022, 11:18 am
  #7  
 
Join Date: Mar 2021
Programs: Marriott Ambassador - Delta Diamond - United Silver - Frontier 100k - Sixt Plat
Posts: 581
Overlapping stays can happen like mine where I had a delayed flight and they put me on a scheduled flight 3 days after so when I got my hotel that they'd reimburse now I have two stays theoretically overlapping. I ended up getting a flight a day earlier and why bother telling the hotel I don't need the room for the extra day as they'd probably hit me with the early departure so I just leave and go to my other hotel. Both stays posted fine

Another one was a stay in the Miami area and I went up far north for an event and planned on making the drive back down but didn't and booked a courtyard or something in that area. The week long stay didn't post but the 1 night one did lol, I had to get that corrected to the week one and give up the 1 day.
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