LNF for newbies (that's Marriott's version of BRG)
Apr 23, 2014, 3:56 am
#586
Join Date: Feb 2013
Posts: 1,815
Do it all the time. Just don't cancel original until the new LNF gets approved.
Apr 23, 2014, 7:19 am
#587
Join Date: Oct 2006
Posts: 26
Euro Rates vs US Rates
How/where do I compare European rates to US rates for US hotels? I've been reading the Marriott "Look No Further" rate guarantee thread & it look like much success is being had doing this but I still haven't figured out how to do it ~ duh! (perhaps another cup of coffee will help)
Apr 23, 2014, 10:30 am
#588
Join Date: Nov 2008
Location: Canada
Programs: Marriott LT Gold, IHG Club, Hertz Gold, Aeroplan, Avios, SkyMiles, Thrifty, AMEX
Posts: 985
How/where do I compare European rates to US rates for US hotels? I've been reading the Marriott "Look No Further" rate guarantee thread & it look like much success is being had doing this but I still haven't figured out how to do it ~ duh! (perhaps another cup of coffee will help)
You can convert using XE.com to make sure the rate is lower...
In terms of the actual claim, there's a place on the form where you specify the currency of each rate - so that's not a problem...
Anything I'm missing??
Apr 28, 2014, 10:48 am
#591
Join Date: Jan 2006
Location: Taunton, UK
Programs: BA Silver, Marriott Silver
Posts: 1,158
Marriott Exchange Rate denying LNF
I have a hotel booked for €339 p/n via Marriott.
I have found a website that has it for €338.89.
However, having submitted the claim have received this:
So they are saying $469.01 is not €338.89, even though the site displays the initial rate under €339.
Look, I know it's a bit of a cheeky rate, but any help or advice?
I have found a website that has it for €338.89.
However, having submitted the claim have received this:
According to our review of your claim, we have determined that the nightly room rate with which your comparison was made is not less expensive than the rate you confirmed via an official Marriott reservation channel. The comparison rate you described in your claim is as follows:
469.01 United States dollars or 339.09 Euro
For this reason, we must deny your claim under the terms of Marriott's Look No Further(SM) Best Rate Guarantee program.
Please note that although we have selected Euro as the default currency via xxx .com, the final price is offered in United States dollars.
469.01 United States dollars or 339.09 Euro
For this reason, we must deny your claim under the terms of Marriott's Look No Further(SM) Best Rate Guarantee program.
Please note that although we have selected Euro as the default currency via xxx .com, the final price is offered in United States dollars.
Look, I know it's a bit of a cheeky rate, but any help or advice?
Apr 28, 2014, 11:33 am
#592
Join Date: May 2005
Posts: 1,337
I see some conflicting information on LNF. Am I to assume Marriott won't take pdf copies of screen shots? Printed the web page to pdf this morning after I booked on Marriott.com. Had the 3rd party site go up to Marriott's rate in the last hour while I'm still waiting on LNF approval. 
Apr 28, 2014, 11:34 am
#593
Join Date: May 2005
Posts: 1,337
Apr 29, 2014, 12:59 pm
#594
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,932
I have a hotel booked for €339 p/n via Marriott.
I have found a website that has it for €338.89.
However, having submitted the claim have received this:
So they are saying $469.01 is not €338.89, even though the site displays the initial rate under €339.
Look, I know it's a bit of a cheeky rate, but any help or advice?
I have found a website that has it for €338.89.
However, having submitted the claim have received this:
So they are saying $469.01 is not €338.89, even though the site displays the initial rate under €339.
Look, I know it's a bit of a cheeky rate, but any help or advice?
LNFs are supposed to be validly different rates, not for sites that do poor math (by pennies) in exchange rate caculations.
Doing an LNF by pennies works only when you're sure that the Marriott site and the third-party site work natively in the same currency, for example using a the Marriott site for a US hotel while using a third-party site that's based in the US. It's a lot trickier in smaller countries, where the third-party site is likely to be from outside that country.
In what country is this hotel located?
May 9, 2014, 6:59 am
#595
Join Date: Feb 2014
Programs: IHG Spire Ambassador
Posts: 90
I submitted my first LNF claim about around 14 hours ago, but I haven't heard back yet. I appreciate that they can take up to 24 hours, but what would you say is the average wait time? [This presumably varies depending on where they are based in the world?]
If required, is there a free telephone number for the relevant department? If it goes over 24 hours with no reply, I don't really want to call a USA number. Thanks.
If required, is there a free telephone number for the relevant department? If it goes over 24 hours with no reply, I don't really want to call a USA number. Thanks.
May 9, 2014, 10:06 am
#596
Join Date: Feb 2013
Posts: 1,815
I submitted my first LNF claim about around 14 hours ago, but I haven't heard back yet. I appreciate that they can take up to 24 hours, but what would you say is the average wait time? [This presumably varies depending on where they are based in the world?]
If required, is there a free telephone number for the relevant department? If it goes over 24 hours with no reply, I don't really want to call a USA number. Thanks.
If required, is there a free telephone number for the relevant department? If it goes over 24 hours with no reply, I don't really want to call a USA number. Thanks.
May 9, 2014, 10:08 am
#597
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,066
I submitted my first LNF claim about around 14 hours ago, but I haven't heard back yet. I appreciate that they can take up to 24 hours, but what would you say is the average wait time? [This presumably varies depending on where they are based in the world?]
If required, is there a free telephone number for the relevant department? If it goes over 24 hours with no reply, I don't really want to call a USA number. Thanks.
If required, is there a free telephone number for the relevant department? If it goes over 24 hours with no reply, I don't really want to call a USA number. Thanks.
May 9, 2014, 10:14 am
#598
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,932
(I called them once before about a year ago, but, sorry, I can't remember how I found the number to call them back then.)
May 9, 2014, 4:06 pm
#599
Join Date: Feb 2014
Programs: IHG Spire Ambassador
Posts: 90
Thank you for the replies. It turned out that they responded half an hour after my post (around 14.5 hours after the claim). Unfortunately they rejected because the site I had found issued a voucher for the hotel. When I look at the T&Cs for lots of sites, many (most?) seem to do this, as if it is standard practice for third party sites. I do find this slightly odd, but the exclusion is in the rules of the scheme.
However, I responded to their email with a few more prices I had found, and received a positive response about two hours later! So it was definitely worth taking the time to check if there were any cheaper rates on the internet.
However, I responded to their email with a few more prices I had found, and received a positive response about two hours later! So it was definitely worth taking the time to check if there were any cheaper rates on the internet.
May 10, 2014, 12:45 pm
#600
Join Date: Mar 2014
Posts: 16
Question
Does any one know if once the LNF has been honored, will they take the rate down from the competitor site? I need to book 2 rooms in the same hotel with another family. They are not a marriott member and this would be my first LNF request. So I want to make sure it works out before I ask them to book it.
