Oct 21, 2016, 6:50 pm
Last edit by: philemer
There is a complementary thread about the new R-C card on the Chase UR Forum here: Ritz-Carloton Visa Infinite
Ritz-Carlton credit card from Chase
Aug 25, 2012, 10:03 pm
#331
Join Date: Nov 2002
Location: lawrence ny
Posts: 392
thanks. are corporate rates considered as discount rates?
Aug 25, 2012, 10:13 pm
#332
Join Date: Nov 2002
Location: lawrence ny
Posts: 392
I hope that you did read that I recommended progressive escalation.
You are entitled to your personal preference. Since you are so experienced talking to GMs, I'm surprised that you don't agree that most (if not all) GMs would like to be made aware of a service lapse, especially one dealing with an ongoing marketing program.
Chase issues the card so Chase is responsible for defining and explaining its benefits. If RC does not deliver the benefits as described, Chase should certainly be informed.
I'm 3-for-3 on Club Level upgrades on corporate rates since having the card, including one upgrade that was specifically attributed to card membership. My experience suggests that any problems are not systemic.
You are entitled to your personal preference. Since you are so experienced talking to GMs, I'm surprised that you don't agree that most (if not all) GMs would like to be made aware of a service lapse, especially one dealing with an ongoing marketing program.
Chase issues the card so Chase is responsible for defining and explaining its benefits. If RC does not deliver the benefits as described, Chase should certainly be informed.
I'm 3-for-3 on Club Level upgrades on corporate rates since having the card, including one upgrade that was specifically attributed to card membership. My experience suggests that any problems are not systemic.
Aug 26, 2012, 4:56 am
#334
Join Date: Jul 2011
Programs: Marriott Platinum
Posts: 89
Despite how this post may read, I am not a very demanding guy, so it's frustrating that my Ritz Carlton experiences are blemished by the nuances of a misunderstood award and credit card program. I also feel that for a $400 annual fee, the restrictions are too objective and they seem to all come from a place of 'no' before getting the factual answer. This is fundamentally contrary to the mission statement of a world class luxury hotel brand.
Aug 26, 2012, 1:30 pm
#335
Join Date: Jul 2006
Posts: 160
I have not had a problem booking the Club Level upgrade at the time of making the reservation at the lowest published standard rate on the website. That is how this benefit should work-- available at the lowest published standard rate.
Sep 22, 2012, 9:07 am
#337
Join Date: Jan 2012
Location: MSP
Programs: Marriott PT, Delta PT, Fairmont Prem
Posts: 27
Has anyone got the Club upgrade to work with ADV rates?
Thanks
Nov 26, 2012, 4:46 pm
#338
Join Date: Oct 2002
Location: San Jose , CA , USA
Posts: 77
I am hoping that folks might have some more up-to-date experiences with getting re-imbursement for the $200 airline incidentals.
I just called RC to see if I could get re-imbursement on the following two charges:
1. $50 change fee for a UA ticket - they said NO, ticket change fees not covered...
2. I just purchased a $1300 International ticket on UA and the following day, paid an additional $200 to get "Economy Plus seat assignments" on outward and return flights - I tried to see if RC Visa would cover some/all of this $200, as I don't really consider this to be an upgrade - just seat assignment fees - they said NO, seat assignment fees could also not be re-imbursed...
Pretty disappointed and I'm wondering what others have experienced ?
They told me that there were only two items that could be reimbursed:
- baggage fees
- food and drink purchased on the flight
I just called RC to see if I could get re-imbursement on the following two charges:
1. $50 change fee for a UA ticket - they said NO, ticket change fees not covered...
2. I just purchased a $1300 International ticket on UA and the following day, paid an additional $200 to get "Economy Plus seat assignments" on outward and return flights - I tried to see if RC Visa would cover some/all of this $200, as I don't really consider this to be an upgrade - just seat assignment fees - they said NO, seat assignment fees could also not be re-imbursed...
Pretty disappointed and I'm wondering what others have experienced ?
They told me that there were only two items that could be reimbursed:
- baggage fees
- food and drink purchased on the flight
With AMEX Plat you have to pick one airline and then they automatically remove the charges from your bill for that airline. Kind of restrictive, but simple once you pick the airline.
With the Ritz card, you have to remember to call in after you charge something (in my case, buy on board meal) and ask them to remove it. A little bit of a hassle, but I like the fact that they do not restrict you to a single airline.
I'll have to give the concierge a call and try it out.
With the Ritz card, you have to remember to call in after you charge something (in my case, buy on board meal) and ask them to remove it. A little bit of a hassle, but I like the fact that they do not restrict you to a single airline.
I'll have to give the concierge a call and try it out.
Nov 26, 2012, 5:19 pm
#339
Join Date: Jul 2011
Programs: Marriott Platinum
Posts: 89
I am hoping that folks might have some more up-to-date experiences with getting re-imbursement for the $200 airline incidentals.
I just called RC to see if I could get re-imbursement on the following two charges:
1. $50 change fee for a UA ticket - they said NO, ticket change fees not covered...
2. I just purchased a $1300 International ticket on UA and the following day, paid an additional $200 to get "Economy Plus seat assignments" on outward and return flights - I tried to see if RC Visa would cover some/all of this $200, as I don't really consider this to be an upgrade - just seat assignment fees - they said NO, seat assignment fees could also not be re-imbursed...
Pretty disappointed and I'm wondering what others have experienced ?
They told me that there were only two items that could be reimbursed:
- baggage fees
- food and drink purchased on the flight
I just called RC to see if I could get re-imbursement on the following two charges:
1. $50 change fee for a UA ticket - they said NO, ticket change fees not covered...
2. I just purchased a $1300 International ticket on UA and the following day, paid an additional $200 to get "Economy Plus seat assignments" on outward and return flights - I tried to see if RC Visa would cover some/all of this $200, as I don't really consider this to be an upgrade - just seat assignment fees - they said NO, seat assignment fees could also not be re-imbursed...
Pretty disappointed and I'm wondering what others have experienced ?
They told me that there were only two items that could be reimbursed:
- baggage fees
- food and drink purchased on the flight
I was surprised recently to find out they use the calendar year as opposed to anniversary year as the time slot to use all of your benefits including airline fees and club upgrades.
Nov 26, 2012, 5:33 pm
#340
Join Date: Oct 2002
Location: San Jose , CA , USA
Posts: 77
Curious - when you called for reimbursement, did you call the regular customer service # on back of card, or did you call the Concierge # ?
Thx
Thx
I booked a ticket using rewards points (from another points program) and used the RC card to charge the $40 travel agency booking fee. It showed up on my card as "Trip Charges" and I was able to get credited for it. Maybe I was lucky, I dunno, but it went through without any hassles.
I was surprised recently to find out they use the calendar year as opposed to anniversary year as the time slot to use all of your benefits including airline fees and club upgrades.
I was surprised recently to find out they use the calendar year as opposed to anniversary year as the time slot to use all of your benefits including airline fees and club upgrades.
Nov 26, 2012, 6:42 pm
#342
Join Date: Aug 2011
Posts: 8
I used my airline incidentals by going to alaska airlines & purchasing Four electronic gift certs equaling to $200.00 & parking them in the "my wallet" section of the website to use for a future flight whenever I want. I didn't have a problem in calling them (used number on back of card) & getting 4 reimbursements. When Jan 1st comes around, will rinse & repeat. Will get a free flight somewhere I figure....
Nov 26, 2012, 6:49 pm
#343
Suspended
Join Date: Jul 2005
Location: Thailand
Programs: Marriott - P; HH - G; Hyatt - P; Avis - LT First
Posts: 5,023
are you sure you posted this corectly as this is Marriott & Ritz CC card???????
I used my airline incidentals by going to alaska airlines & purchasing Four electronic gift certs equaling to $200.00 & parking them in the "my wallet" section of the website to use for a future flight whenever I want. I didn't have a problem in calling them (used number on back of card) & getting 4 reimbursements. When Jan 1st comes around, will rinse & repeat. Will get a free flight somewhere I figure....
Nov 26, 2012, 7:11 pm
#344
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,434
Nov 26, 2012, 7:23 pm
#345
Suspended
Join Date: Jul 2005
Location: Thailand
Programs: Marriott - P; HH - G; Hyatt - P; Avis - LT First
Posts: 5,023