How to collect guaranteed room type $$$
May 23, 2011, 8:18 pm
#1
Original Poster
Join Date: Mar 2010
Posts: 257
How to collect guaranteed room type $$$
I've never collected on this before, but have heard about it, and kicked myself later when I didn't have my room type (esp when there were 2 of us and we were forced to share a bed!).
I just checked into Spring Hill Suites and they apologized that my room type wasn't available so they put me in something else. I said, okay no worries - do I get my $50 or $100 - I wasn't even sure what it was. She said she would check with her manager and get back to me in the morning.
Do I need to do anything else? I'm skeptical after reading stories of how they will try to weasel their way out of it.
I just checked into Spring Hill Suites and they apologized that my room type wasn't available so they put me in something else. I said, okay no worries - do I get my $50 or $100 - I wasn't even sure what it was. She said she would check with her manager and get back to me in the morning.
Do I need to do anything else? I'm skeptical after reading stories of how they will try to weasel their way out of it.
May 23, 2011, 10:39 pm
#2
Join Date: Jun 2001
Location: AVP
Programs: gold, titanium, platinum and diamond, but still no giraffe.
Posts: 330
i don't know if it's 50 or 100 either but just check the website and if they try to weasel out of it, make them look it up themselves or have them call MR and hand you the phone. Having them dial MR never fails.... 
Whatever you do, don't leave and then complain. Once you leave, you're out of luck...
Whatever you do, don't leave and then complain. Once you leave, you're out of luck...
May 23, 2011, 11:00 pm
#3
Join Date: Nov 2008
Location: Canada
Programs: Marriott LT Gold, IHG Club, Hertz Gold, Aeroplan, Avios, SkyMiles, Thrifty, AMEX
Posts: 985
It's $50 for SHS.
Here's the official policy as per the Marriott website:
Here's the official policy as per the Marriott website:
Elite Members are eligible to receive the Room Type Guarantee at any JW Marriott Hotels & Resorts, Marriott Hotels & Resorts, Renaissance Hotels, EDITION Hotels, Autograph Collection, Courtyard by Marriott, Residence Inn by Marriott, Fairfield Inn & Suites by Marriott, SpringHill Suites by Marriott and TownePlace Suites by Marriott property worldwide. Gold Members are eligible to receive the Room Type Guarantee at any JW Marriott Hotels & Resorts, Marriott Hotels & Resorts, Renaissance Hotels, EDITION Hotels, Autograph Collection, Courtyard by Marriott, Residence Inn by Marriott, Fairfield Inn & Suites by Marriott, SpringHill Suites by Marriott or TownePlace Suites by Marriott property located in North America. If Company is unable to fulfill this Room Type Guarantee, Elite Members will be compensated $100 at JW Marriott Hotels & Resorts, Marriott Hotels & Resorts, Renaissance Hotels, EDITION Hotels, and Autograph Collection; $50 at Courtyard by Marriott, Residence Inn by Marriott and SpringHill Suites by Marriott; and $25 at Fairfield Inn & Suites by Marriott and TownePlace Suites by Marriott for the inconvenience
May 24, 2011, 1:57 am
#4
Used to be bulldoggolfer05
Join Date: May 2007
Location: Săo Paulo, BR/Miami Beach, FL/NYC/DXB
Programs: HGP DMD, HHonors DMD, SPG PLT, MR PLT
Posts: 2,295
Unfortunately, the Room Type Guarantee does not apply to bedding preference except at JW Marriott Hotels & Resorts, Marriott Hotels & Resorts, Renaissance Hotels, EDITION Hotels, and Autograph Collection per this T&C:
The Room Type Guarantee covers bed type preferences at JW Marriott Hotels & Resorts, Marriott Hotels & Resorts, Renaissance Hotels, EDITION Hotels, and Autograph Collection. Smoking/non-smoking preferences will be honored only at participating hotels outside the Unites States and Canada. (Pillow, room location, extra bed, crib requests, etc. requests are not included in the Guarantee.) Note that exact bed sizes may vary at hotels outside the United States and Canada.
It appears that only smoking/non-smoking preference is covered at Courtyard, TownePlace Suites, Residence Inn, Fairfield Inn, and SpringHill Suites, and only at participating hotels outside of the US and Canada (not sure what participating means), which seems a crock given that all Marriott hotels in the US (and Canada I believe) are smoke free.
The Room Type Guarantee covers bed type preferences at JW Marriott Hotels & Resorts, Marriott Hotels & Resorts, Renaissance Hotels, EDITION Hotels, and Autograph Collection. Smoking/non-smoking preferences will be honored only at participating hotels outside the Unites States and Canada. (Pillow, room location, extra bed, crib requests, etc. requests are not included in the Guarantee.) Note that exact bed sizes may vary at hotels outside the United States and Canada.
It appears that only smoking/non-smoking preference is covered at Courtyard, TownePlace Suites, Residence Inn, Fairfield Inn, and SpringHill Suites, and only at participating hotels outside of the US and Canada (not sure what participating means), which seems a crock given that all Marriott hotels in the US (and Canada I believe) are smoke free.
May 24, 2011, 4:29 am
#5
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
Unfortunately, the Room Type Guarantee does not apply to bedding preference except at JW Marriott Hotels & Resorts, Marriott Hotels & Resorts, Renaissance Hotels, EDITION Hotels, and Autograph Collection per this T&C:
The Room Type Guarantee covers bed type preferences at JW Marriott Hotels & Resorts, Marriott Hotels & Resorts, Renaissance Hotels, EDITION Hotels, and Autograph Collection. Smoking/non-smoking preferences will be honored only at participating hotels outside the Unites States and Canada. (Pillow, room location, extra bed, crib requests, etc. requests are not included in the Guarantee.) Note that exact bed sizes may vary at hotels outside the United States and Canada.
It appears that only smoking/non-smoking preference is covered at Courtyard, TownePlace Suites, Residence Inn, Fairfield Inn, and SpringHill Suites, and only at participating hotels outside of the US and Canada (not sure what participating means), which seems a crock given that all Marriott hotels in the US (and Canada I believe) are smoke free.
The Room Type Guarantee covers bed type preferences at JW Marriott Hotels & Resorts, Marriott Hotels & Resorts, Renaissance Hotels, EDITION Hotels, and Autograph Collection. Smoking/non-smoking preferences will be honored only at participating hotels outside the Unites States and Canada. (Pillow, room location, extra bed, crib requests, etc. requests are not included in the Guarantee.) Note that exact bed sizes may vary at hotels outside the United States and Canada.
It appears that only smoking/non-smoking preference is covered at Courtyard, TownePlace Suites, Residence Inn, Fairfield Inn, and SpringHill Suites, and only at participating hotels outside of the US and Canada (not sure what participating means), which seems a crock given that all Marriott hotels in the US (and Canada I believe) are smoke free.
May 24, 2011, 5:30 am
#6
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,077
If you are referring to the "bed type" restrictions, then it is on the web site. See #5 under the heading at Elite Benefits Guarantee at Participating Marriott Hotel Brands (for Members of the Marriott Rewards Program and The Ritz-Carlton Rewards Program) at Elite Membership T&C.
Now room type guarantee is still available at all brands.
Now room type guarantee is still available at all brands.
May 24, 2011, 5:47 am
#7
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,071
What if you can't choose the bed type during online reservation? I tried 2 times with 2 different CYs in Europe saying guest room 1 king or 2 double. How do I specify bed type if I don't have a choice?
May 24, 2011, 6:17 am
#8
Join Date: Apr 1999
Location: South Florida USA
Programs: DL-MM/FC/FO AA-EXP/MM Starwood-Platinum Marriott-Platinum Hilton-Gold Hyatt-Diamond
Posts: 1,515
I had a situation last night upon arrival where a Courtyard did not have my room type and before I even had a chance to think about the guarantee the front desk clerk quoted that the elite guarantee does not apply at a Courtyard.
If he was incorrect, how would I have been able to challenge that?
TW
May 24, 2011, 6:44 am
#9
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,077
The Elite Benefits Guarantee does apply at Courtyard.
The "bed type" portion of the Elite Benefits Guarantee, aka Bed Type Guarantee, does not.
If you don't get the room type you reserved, (i.e. larger room, ocean view, 1 bedroom suite, etc) then the Elite Benefits Guarantee still applies. If you are Platinum and don't get offered an arrival gift or they don't deliver the arrival gift to your room, then the Elite Benefits Guarantee still applies.
May 24, 2011, 8:31 am
#10
Used to be bulldoggolfer05
Join Date: May 2007
Location: Săo Paulo, BR/Miami Beach, FL/NYC/DXB
Programs: HGP DMD, HHonors DMD, SPG PLT, MR PLT
Posts: 2,295
Socrates, I do not doubt you as I know you are very well connected to Marriott and are very knowledgeable, but the current T&C on the website state what I posted, thus I presume this is what hotels will stick by. Do you have any evidence showing otherwise?
May 24, 2011, 8:37 am
#11
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,096
Ok, so now I'm confused. Is the guarantee for the room only - aka, standard, deluxe, oceanview, or for bed type, aka, double or king?
Cheers
Cheers
May 24, 2011, 10:32 am
#12
Original Poster
Join Date: Mar 2010
Posts: 257
I went to ask the front desk this morning, and the lady said the manager was looking into it and researching it and would leave me a voicemail on my machine. Sounds like he's looking for a way out.
Then I came back here only to find myself confused. So it does apply or does not apply? To be clear, this is Spring Hill Suites, and I'm in a 2 Queen instead of 1 King.
Then I came back here only to find myself confused. So it does apply or does not apply? To be clear, this is Spring Hill Suites, and I'm in a 2 Queen instead of 1 King.
May 24, 2011, 11:11 am
#13
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
At select service if you book a GENR (AKA King bedded room) and are given a DBDB (Double Bedded room) the benefit applies....if you book a GENR but request a double bedded room the benefit does NOT apply
I know - clear as mud....
May 24, 2011, 11:12 am
#14
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
I went to ask the front desk this morning, and the lady said the manager was looking into it and researching it and would leave me a voicemail on my machine. Sounds like he's looking for a way out.
Then I came back here only to find myself confused. So it does apply or does not apply? To be clear, this is Spring Hill Suites, and I'm in a 2 Queen instead of 1 King.
Then I came back here only to find myself confused. So it does apply or does not apply? To be clear, this is Spring Hill Suites, and I'm in a 2 Queen instead of 1 King.
May 24, 2011, 11:22 am
#15
Join Date: May 2004
Programs: Marriott platinum
Posts: 296
The elite guarantee only kicks in when they can't provide the type of room you confirmed with your reservation.