How to collect guaranteed room type $$$
Jul 6, 2011, 12:28 pm
#16
Join Date: Feb 2004
Location: TX
Posts: 756
Does this guarantee apply to international properties as well? We checked into the ren bkk and requested 2 double beds. At check in, they said they upgraded us to a king suite bc of our plat status. I said great, but we will need another bed for my daughter. They said there is a pull out bed in the room, so we went on our way. We then found out that there isn't a pull out bed and 1.5 hrs (1:30 am) later, no more spare beds. They finally just give us a mattress topper for my daughter, which is really not ideal. Am I eligible for the guarantee if I accepted the suite? I only accepted it because they assured me that there was a pull out bed. Thanks.
Jul 6, 2011, 4:24 pm
#17
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,077
Yes the guarantee applies to international properties. No it does not apply to upgrades as noted below from MR T&C:
6. The Room Type Guarantee does not cover room upgrades.
Jul 7, 2011, 3:25 am
#18
Join Date: Feb 2004
Location: TX
Posts: 756
Update here. I talked to the manager and it appears that the guarantee does apply in my situation. That's great, more spending $ for our trip!
Feb 28, 2014, 9:51 am
#19
Used to be hamajicky
Join Date: Feb 2003
Location: ATL
Posts: 790
Tampa Marriott Waterside tried to tell me that there is no compensation for not giving me a confirmed king bed. Instead, they wanted to me to go away with an "upgrade" to a higher floor room. Ummm, no. $100 please.
Feb 28, 2014, 12:31 pm
#20
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,107
Thanks for the info/update.
Cheers.
Cheers.
Mar 1, 2014, 3:28 pm
#21
Join Date: Jul 2012
Location: YYC; YYZ
Programs: SPG Gold, Marriott Platinum, Hyatt Diamond, UA Silver
Posts: 231
Oct 19, 2014, 3:33 pm
#22
Join Date: Jan 2014
Programs: Delta Gold, Marriott & Starwood Platinum, Hilton Gold, United Silver
Posts: 102
Had this situation last night, Greenville (SC) Marriott as a Plat. Booked 1 King, they only had 2-twin rooms due to a BMW convention. Went back down and asked front desk, they said every King Room & all of the suites were taken. Tried to call the plat desk but the were closed, wrote customer service an e-mail. Going to call back tomorrow to check, I specifically cited the T&C and $100 in the e-mail. Should be interesting
Oct 19, 2014, 9:32 pm
#23
Join Date: Jan 2013
Location: LA
Posts: 1,281
Had this situation last night, Greenville (SC) Marriott as a Plat. Booked 1 King, they only had 2-twin rooms due to a BMW convention. Went back down and asked front desk, they said every King Room & all of the suites were taken. Tried to call the plat desk but the were closed, wrote customer service an e-mail. Going to call back tomorrow to check, I specifically cited the T&C and $100 in the e-mail. Should be interesting
.
Dec 3, 2014, 10:06 pm
#25
Join Date: Jun 2009
Location: SAN
Programs: DL DM / 2MM - Marriott Ambassador
Posts: 1,515
Can I demand CASH on this situation? The hotel I am at now said they would simply reduce my room rate by the $50 they own me. Um, no.
Dec 4, 2014, 5:37 am
#26
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
Dec 4, 2014, 7:47 am
#27
Join Date: Jun 2009
Location: SAN
Programs: DL DM / 2MM - Marriott Ambassador
Posts: 1,515
I'll write up a new thread on the issues I am having at a Courtyard in NYC. Of course they say I am not entitled to anything even though Marriott care confirms they changed BOTH my room type and rate!!
Dec 4, 2014, 7:56 am
#28
Join Date: Jun 2009
Location: SAN
Programs: DL DM / 2MM - Marriott Ambassador
Posts: 1,515
Does anyone have a link to the policy that states this to be paid in cash? Hotel says they will only issue a $50 credit to my room. Thanks!
Dec 4, 2014, 9:14 am
#29
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
The T&Cs can be found at Rewards Terms and Conditions
Though if someone can point to something that still explicitly states the payment must be by cash, I'd be more than happy to see that.
Dec 4, 2014, 9:18 am
#30
Join Date: Nov 2008
Location: Canada
Programs: Marriott LT Gold, IHG Club, Hertz Gold, Aeroplan, Avios, SkyMiles, Thrifty, AMEX
Posts: 985
http://www.marriott.com/rewards/memb...s/guarantee.mi
http://www.marriott.com/rewards/terms/elite.mi
The only specific mention of cash that I can find is this clause:
However, if you are talking about substituting the cash payment, this assumes that the compensation will be paid in cash.
http://www.marriott.com/rewards/terms/elite.mi
The only specific mention of cash that I can find is this clause:
Platinum Elite Members who do not receive their Elite Benefits Guarantee or Ultimate Reservation Guarantee in Russia, any other country subject to currency restrictions, or any country prohibited by law from compensating the Platinum Elite Member in the form of a cash payment, will be compensated with Rewards Program bonus Points.