Marriott points expiration policy?
Apr 10, 2009, 10:50 am
#1
Original Poster
Join Date: Jul 2008
Programs: Aeroplan Super Elite, Marriott Platinum
Posts: 33
Marriott points expiration policy?
I searched the forum but could not find much on it, but what is the points expiration policy with Marriott.
Apr 10, 2009, 11:08 am
#2
Join Date: Nov 1999
Location: Monterey, California
Programs: Affiliated with all, participate in some
Posts: 2,188
Here is the official policy from Marriott Rewards Terms and Conditions:
"An account may be closed at Marriott's discretion if no points are accrued during a 24-month period. All points in the account will be forfeited at that time."
http://www.marriott.com/rewards/terms/default.mi
My anecdote is I have had a Marriott rewards account for about 10 years. I had points for years from 2000 to 2003. I don't think I stayed at a Marriott for several years and then redeemed my points for a PointSaver award in Albany NY a couple of years ago.
The hotel upgraded me to the top floor with a preferred view.
I don't think they close accounts too frequently.
"An account may be closed at Marriott's discretion if no points are accrued during a 24-month period. All points in the account will be forfeited at that time."
http://www.marriott.com/rewards/terms/default.mi
My anecdote is I have had a Marriott rewards account for about 10 years. I had points for years from 2000 to 2003. I don't think I stayed at a Marriott for several years and then redeemed my points for a PointSaver award in Albany NY a couple of years ago.
The hotel upgraded me to the top floor with a preferred view.
I don't think they close accounts too frequently.
Apr 10, 2009, 11:14 am
#3
Join Date: Feb 2005
Programs: Delta platinum Marriott Plat. Avis Preferred US Air Platinum
Posts: 194
I have been reading this board for a while and I have read in the past that people like Satori have left their account open for many years and came back and started right where they left off.
Based on their policy, Marriott has the right to close an account and you would lose your points. I just don't think they make that a priority and would rather keep the customer coming back in this situation.
I think this is an effective way to do business.
Based on their policy, Marriott has the right to close an account and you would lose your points. I just don't think they make that a priority and would rather keep the customer coming back in this situation.
I think this is an effective way to do business.
Apr 10, 2009, 12:44 pm
#4
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Potomac Falls, VA
Programs: AA Plat 2MM, MR Gold, Avis Pref
Posts: 41,109
Kind of like CO and their airline miles, they have an expiration policy but don't enforce it
Apr 10, 2009, 5:50 pm
#5
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
My wife had points in her account for about 10 years without any activity and Marriott never closed the account. So as mentioned, they reserve the right to close the account, but in practice they don't seem to be doing that.
Apr 10, 2009, 6:24 pm
#6
Join Date: Feb 2007
Location: Suburban Philadelphia
Programs: Marriott Lifetime Plat, IHG Gold
Posts: 3,392
Beats the crap out of Hilton, that de-activated my account pretty much exactly at the 12 month mark.
Apr 10, 2009, 7:02 pm
#7
Join Date: Sep 2001
Location: Philadelphia, PA, USA
Programs: UA 2P, AA LT Gold, Marriott LT Titanium
Posts: 3,159
Apr 11, 2009, 6:06 am
#8
Join Date: Feb 2005
Programs: Delta platinum Marriott Plat. Avis Preferred US Air Platinum
Posts: 194
May 12, 2009, 11:22 pm
#9
Join Date: Feb 2005
Programs: UA 1K
Posts: 141
just past 2 years (last stay April 2007) with no stay and the points are still there along with my May e-mail statement showing my current balance...now to get my password reset and book a few nights!