Door left open
#16
Join Date: Nov 2014
Posts: 597
For heaven's sake, take this up to corporate ladder, and make sure that loss prevention is involved.
They owe you big time.
They put your wife in an unsafe room. By their own admission. Housekeeping ignored the DND sign and entered the room. By their own admission. Housekeeping left the door open and valuables were moved. By their own admission. And that's if their own explanation is true.
If they aren't telling the truth, things are even worse.
Make sure your wife is in a safe room or find another hotel at once. And when that's been done, call corporate and ask for loss prevention.
Good luck.
They owe you big time.
They put your wife in an unsafe room. By their own admission. Housekeeping ignored the DND sign and entered the room. By their own admission. Housekeeping left the door open and valuables were moved. By their own admission. And that's if their own explanation is true.
If they aren't telling the truth, things are even worse.
Make sure your wife is in a safe room or find another hotel at once. And when that's been done, call corporate and ask for loss prevention.
Good luck.
#17
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,691
Something very wrong here. How does a door stay WIDE open? Propped open such as with a weighted bag as housekeepers have or the latch in the door trick. Not getting the full story as well as the property name, which as noted above, is useless.
#18
Join Date: Feb 2017
Location: Houston
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Posts: 1,301
Agreed. Though I have been in some hotels where the door doesn't close automatically or requires a bit of a push to latch sometimes. That is very different from the situation described.
#19
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#20
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Join Date: Nov 2003
Location: South Florida
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"wide open" does leave some interpretation. Some closers don't close hard enough to latch the door. There are arm closers and there are spring loaded hinges, either can be disabled so the door does not close on its own. Sometimes housekeeping uses the flip lock to keep the door from latching.
Once the door is closed and locked I am sure occupants and goods are secure. But if you need to leave the property, you are at the mercy others know to close the door behind them. If that is beyond the ability of property staff a new property is in order.
I you find your door is open when you arrive and no one is visible, DO NOT ENTER! If you don't recognize the person in your room DO NOT ENTER! Go to the nearest house phone and call for security to check things out. Even it it's someone that is working on the room, don't risk confronting the person, keep moving and stay away until resolved.
Once the door is closed and locked I am sure occupants and goods are secure. But if you need to leave the property, you are at the mercy others know to close the door behind them. If that is beyond the ability of property staff a new property is in order.
I you find your door is open when you arrive and no one is visible, DO NOT ENTER! If you don't recognize the person in your room DO NOT ENTER! Go to the nearest house phone and call for security to check things out. Even it it's someone that is working on the room, don't risk confronting the person, keep moving and stay away until resolved.
#21
Join Date: Apr 2017
Programs: AA, DL, Avis, Enterprise, National, IHG, HH, SPG/MR
Posts: 1,852
I you find your door is open when you arrive and no one is visible, DO NOT ENTER! If you don't recognize the person in your room DO NOT ENTER! Go to the nearest house phone and call for security to check things out. Even it it's someone that is working on the room, don't risk confronting the person, keep moving and stay away until resolved.
#22
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Cheers.
#23
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#24
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
#25
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,489
I've had door closers that weren't adjusted right, leaving the door open an inch or so. At the Marriott in CPH years ago, when coming back to my room at the end of the day, it's not nice to find your room unsecured, and management just blew it off.
#26
Suspended
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#27
Join Date: Apr 2017
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Posts: 1,852
Can't tell from your post if it was housekeeping that did not shut the door properly or if it was negligence on your part. In the latter case, management would not be wrong to "blow it off".
#28
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Shouldn't all hotel room doors be maintained properly so that they close correctly?
#30
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Join Date: Sep 2003
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Housekeeping, or whomever entered my room while I was gone was not so careful.