New Cancellation Policy
Jul 17, 2017, 2:15 pm
#136
Join Date: Apr 2007
Location: Michigan's West Coast and wherever my clients need me
Programs: Delta Diamond (2+M MQMs), Hertz PC, Marriott Titanium
Posts: 615
I am given to understand that it was the hotel that refused to honor the cancellation. I say this because the Marriott rep indicated that she was talking to the property. I ended up using a work-around that got me out of the fee.
Jul 17, 2017, 10:22 pm
#137
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
I know a few tricks to make a booking and make sure the card used for reservation cannot be charged following a no-show or cancellation past free-cancellation deadline. It seems that I'll have to resort to such tricks more often 
Jul 19, 2017, 7:31 pm
#138
Join Date: Dec 2016
Posts: 246
Not after July 31st. It will then be 48 hours.
Jul 19, 2017, 7:45 pm
#140
Join Date: Dec 2010
Posts: 196
Just did a few day road trip in SoCal, booking 1 day ahead each day (i.e., booking today for tomorrow night). Weird to see a statement each time to the effect that "this reservation can be canceled without penalty up to [yesterday]."
Jul 20, 2017, 12:50 pm
#141
Join Date: Sep 2012
Location: YVR
Posts: 1,846
I sort of achieved that once accidentally by cancelling a card after a booking was made, but I'm not really willing to do that everytime to avoid a cancellation charge!
Jul 28, 2017, 6:03 pm
#143
Join Date: Oct 1999
Location: Grey areas and blue zones
Posts: 428
This new cancellation policy simply allowed one of the hotels I recently stayed at to charge my credit card once the 48-hour deadline had passed.
Jul 29, 2017, 5:19 am
#144
Join Date: Dec 2006
Location: Lima Sierra Zulu Hotel
Programs: AC*SM, M&M SEN, BA Gold, DL Gold; Marriott Titanium
Posts: 777
I wasn't even trying to get around this new policy (I wanted to keep the room!). But the card I had booked with was replaced by the issuer between booking and check in. Just a word of warning that you may not want to go that route!
bawm
Jul 29, 2017, 11:33 am
#145
Join Date: Jun 2010
Location: ROC/NYC/MSP/LAX/HKG/SIN
Posts: 3,212
I don't even think that will work. Just this week, two days before check in, I got a message from a Marriott property saying my guarantee CC was not valid and I should call in with an updated one, or the room would no longer be guaranteed (I'd lose the room as I arrive late).
I wasn't even trying to get around this new policy (I wanted to keep the room!). But the card I had booked with was replaced by the issuer between booking and check in. Just a word of warning that you may not want to go that route!
bawm
I wasn't even trying to get around this new policy (I wanted to keep the room!). But the card I had booked with was replaced by the issuer between booking and check in. Just a word of warning that you may not want to go that route!
bawm
I had a flight cancelled Monday evening. (Smoke and fumes in the DC ATC Center really impacted BWI with no warning.) I was to stay at the Portsmouth Ren Mon and Tuesday. I called the Plat line. Explained the situation-they cancelled without penalty and specifically noted that I was a Plat.
Last edited by PaulInTheSky; Jul 29, 2017 at 11:44 am
Jul 30, 2017, 8:26 am
#146
Join Date: Feb 2005
Programs: Marriott Lifetime Titanium (former PP), Hilton Silver, UA Silver, AS Member, Hertz 5*
Posts: 3,906
In the past, I have asked them to move my reservation to a later date rather than cancel it when it was not possible to cancel. I would ask them for that option if it is a property I stay at frequently.
Jul 30, 2017, 3:14 pm
#147
Join Date: Sep 2012
Location: Williamsburg, VA
Programs: DL DM, Bonvoy LTT, HH Diam, UA Silver, USAF million miler ;)
Posts: 1,596
If you are listening, Marriott, you have already lost at least 10 nights of mine over this policy.
Jul 30, 2017, 7:25 pm
#148
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,932
Presumably not Hilton, which is instituting much the same policy tomorrow. Presumably not Carlson, which already seems like it might have a similar policy, based on my bookings this year.
Jul 31, 2017, 6:09 am
#149
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
IHG or Accor? Both of them still allow same day cancellation.
Jul 31, 2017, 6:44 am
#150
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727