Checked into occupied room again
#16
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#17
Join Date: Mar 2008
Location: Fort Lauderdale, FL
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If every guest who left informed the hotel at that time, Housekeeping usually wouldn't need to knock on doors. They only do it because they don't know which rooms are actually vacant.
#18
Join Date: Oct 2001
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Just wondering being systems oriented. There has to be an optimal way.
Perhaps a 500 point incentive to call or leave early?
#19
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
But does this work in practice given the paper lists I see on the housekeeping carts at 8AM? Say lists are generated and distributed at 7:55AM with the most current checkout status. People continue to checkout gradually between 8-12 and inform the desk at a 1000 room Marriott. How does this info reach the actual person cleaning the rooms? I can't imagine a radio call to a supervisor after every checkout to update the paper.
Just wondering being systems oriented. There has to be an optimal way.
Perhaps a 500 point incentive to call or leave early?
Just wondering being systems oriented. There has to be an optimal way.
Perhaps a 500 point incentive to call or leave early?
Honestly, I don't remember guests due to depart ever complaining about Housekeeping knocking on their door early in the morning. But, I always worked in hotels with excellent Executive Housekeepers. It took a lot of organization. An average or horrible leader wouldn't care and simply let their employees annoy departing guests by knocking.
Today's technology should allow for Supervisors to receive updated lists wirelessly via tablets. As rooms are reported vacant, they can tell the Room Cleaner which room to clean next. Of course, doing that requires hotels to spend money on technology and training. An average or poorly-run hotel probably won't do that unless required by the chain. (Same holds true for incentivizing guests to inform the hotel of departure with points.) I'm not sure that any major hotel chain thinks the problem is large enough to warrant an intervention.
#20
Join Date: May 2005
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True story. I once opened the door at a Sheraton and found the room not cleaned and nearly a $100 tip in cash on the table left by the previous guest with a thank you note. I was decent enough not to touch it and informed the front desk.
#21
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That's a big tip. Was the room trashed?
#22
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#23
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