Jan 28, 2017, 12:43 pm
Last edit by: soy
Hotel email address: [email protected]
Concierge email address: [email protected]
Concierge email address: [email protected]
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Previously posted and someone deleted it - It is the policy of this prop to try and upgrade P/Gs and even Ss on their first stay. If for some reason the property cannot upgrade the P/G/S member on their first stay they will be given upgrade priority on their next stay.
JW Marriott Phu Quoc Emerald Bay Resort & Spa, Vietnam [Master Thread]
Jan 25, 2017, 9:55 pm
#16
Join Date: Aug 2013
Programs: SPG, Marriott Rewards
Posts: 40
Jan 25, 2017, 10:02 pm
#17
Join Date: Nov 2008
Location: Washington, DC
Programs: United Premier 1K 1MM; AA Plat Pro; Hyatt Globalist; Marriott Platinum; Avis President's Club
Posts: 2,528
Disappointing. Any other takeaways that they had from the trip? Was the resort nice and beach swimmable? Curious what they thought of the experience in so much as they conveyed to you.
Jan 27, 2017, 5:08 pm
#19
Join Date: Oct 2002
Location: Chevy Chase, MD, USA
Posts: 12
Here now. The resort is beautiful. It has three pools, lots of chairs for lounging either by the pool or right on the beach. The beach right in front of the hotel is clean and there were plenty of hotel guests in the water yesterday.
When we checked in, we got a list of platinum benefits including breakfast for 2 everyday (breakfast buffet is unreal- so many options), choice of platinum amenity (beverages and snack or 500 points), complimentary ironing of 2 pieces of clothing per day, and 20% discounts on food, beverage, and spa treatments. Starting tonight, Marriott Rewards Elite members are invited to a cocktail hour.
All of the staff seems really exicted about the property. Everyone has been extremely friendly and helpful. There have been a couple of tiny hiccups (not even worth mentioning)- mostly due to language barrier and/or the fact that they just opened on the 25th. But two days into the stay, we're impressed with the property and the staff.
When we checked in, we got a list of platinum benefits including breakfast for 2 everyday (breakfast buffet is unreal- so many options), choice of platinum amenity (beverages and snack or 500 points), complimentary ironing of 2 pieces of clothing per day, and 20% discounts on food, beverage, and spa treatments. Starting tonight, Marriott Rewards Elite members are invited to a cocktail hour.
All of the staff seems really exicted about the property. Everyone has been extremely friendly and helpful. There have been a couple of tiny hiccups (not even worth mentioning)- mostly due to language barrier and/or the fact that they just opened on the 25th. But two days into the stay, we're impressed with the property and the staff.
Jan 27, 2017, 5:10 pm
#20
Join Date: Nov 2008
Location: Washington, DC
Programs: United Premier 1K 1MM; AA Plat Pro; Hyatt Globalist; Marriott Platinum; Avis President's Club
Posts: 2,528
Here now. The resort is beautiful. It has three pools, lots of chairs for lounging either by the pool or right on the beach. The beach right in front of the hotel is clean and there were plenty of hotel guests in the water yesterday.
When we checked in, we got a list of platinum benefits including breakfast for 2 everyday (breakfast buffet is unreal- so many options), choice of platinum amenity (beverages and snack or 500 points), complimentary ironing of 2 pieces of clothing per day, and 20% discounts on food, beverage, and spa treatments. Starting tonight, Marriott Rewards Elite members are invited to a cocktail hour.
All of the staff seems really exicted about the property. Everyone has been extremely friendly and helpful. There have been a couple of tiny hiccups (not even worth mentioning)- mostly due to language barrier and/or the fact that they just opened on the 25th. But two days into the stay, we're impressed with the property and the staff.
When we checked in, we got a list of platinum benefits including breakfast for 2 everyday (breakfast buffet is unreal- so many options), choice of platinum amenity (beverages and snack or 500 points), complimentary ironing of 2 pieces of clothing per day, and 20% discounts on food, beverage, and spa treatments. Starting tonight, Marriott Rewards Elite members are invited to a cocktail hour.
All of the staff seems really exicted about the property. Everyone has been extremely friendly and helpful. There have been a couple of tiny hiccups (not even worth mentioning)- mostly due to language barrier and/or the fact that they just opened on the 25th. But two days into the stay, we're impressed with the property and the staff.
Jan 27, 2017, 5:35 pm
#22
Join Date: Jun 2011
Posts: 794
Wow, they allow breakfast now. I reached out to the property asking why they didn't for my parents, and this is their response
"Dear Mr XXXX, Platinum/Gold guests will have free breakfast for city hotel only, it is not applied for resort. Thank you for your asking"
"Dear Mr XXXX, Platinum/Gold guests will have free breakfast for city hotel only, it is not applied for resort. Thank you for your asking"
Jan 27, 2017, 7:30 pm
#25
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 3,683
If it is a form letter that is very promising as it would appear that it will apply to all plats.
Beach looks great, keep us posted if water quality is different at low tide.
Jan 28, 2017, 2:36 am
#26
Join Date: Oct 2002
Location: Chevy Chase, MD, USA
Posts: 12
All day long people were in the water. It is quite warm and quite shallow, very clear. Lots of people swimming, wading, taking out kayaks and paddle boards.
Jan 28, 2017, 1:41 pm
#28
Join Date: Aug 2013
Location: YYZish
Posts: 299
Thanks YoungMem,
Can you give details re transportation to the hotel from airport, what's within walking distance and food prices at the resort?
We have a seven night stay, two rooms, three kids with parents. Both platinum. May have to pay for buffet for one person I guess.
Thanks again.
Can you give details re transportation to the hotel from airport, what's within walking distance and food prices at the resort?
We have a seven night stay, two rooms, three kids with parents. Both platinum. May have to pay for buffet for one person I guess.
Thanks again.
Jan 28, 2017, 7:07 pm
#30
Join Date: Aug 2013
Location: YYZish
Posts: 299
Marriott Gold and Platinum are almost the same. I'd expect yes for breakfast because you're supposed to get lounge access if there is one. Resorts excepted of course, as in this case. So if this particular one gives Platinums breakfast, it should be the same for Gold.