Marriott's Look No Further-Best Rate Guaranteed Master Thread
#286
Join Date: Jul 2009
Programs: Miles and Smiles Elite Plus, Hilton Gold, Marriott Titanium
Posts: 472
#287
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,031
In all fairness I don't think that these kind of quotes should be part of a BRG/LNF price match.
However if you book say a flexible on request/ not instant confirmation rate and the hotel accepts it I cant for my life understand why this rate would not qualify for a BRG, I mean you have managed to book a publicly available rate i.e. the criterion for price discovery is definitely fulfilled, the fact that there is a time delay in the price discovery do not change the fact that price discovery was made. This is worlds apart from the opaque sites where you don't know what you bought until after you actually bought it, i.e. the price discovery here do not pertain to a specific Marriott hotel room just any hotel room in a specific geographic location within a certain hotel class ( i.e. how many stars) which sometimes happens to be a Marriott hotel.
After approval of BRG/LNF next step is to cancel the 3rd party rate and go on your merry way... this obviously only works for flexible rates..
For non-flexible I am not sure how to solve this issue, one possible solution could be that the LNF team instruct the hotel to deduct the 25% of the booked 3rd party rate and to credit points/nights for the stay in question ... not sure if it would work though
Last edited by X-ON; Apr 25, 2017 at 7:55 am
#288
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,031
#289
Join Date: Jul 2009
Programs: Miles and Smiles Elite Plus, Hilton Gold, Marriott Titanium
Posts: 472
#290
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,820
What when marriott site doesn't offer the same room?
Expedia shows an "economy double" rate that I tried to lnf book - first it was denied, I resumbmitted and it was approved - but at a rate that was higher than expedia. Again requested why and was told that
"I believe that the rate you are seeing is for the Economy Double Room which is a room with 172 Square Feet. This is not the same room type that you have reserved through Marriott. You have a Double room reserved, which is a bigger room with 204 Square Feet which is comparable to Expedias Creators Double."
HOWEVER - I cannot book the 172 sq ft room b/c it doesn't show up at all on marriott's site!
Help
"I believe that the rate you are seeing is for the Economy Double Room which is a room with 172 Square Feet. This is not the same room type that you have reserved through Marriott. You have a Double room reserved, which is a bigger room with 204 Square Feet which is comparable to Expedias Creators Double."
HOWEVER - I cannot book the 172 sq ft room b/c it doesn't show up at all on marriott's site!
Help
#291
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,000
Expedia shows an "economy double" rate that I tried to lnf book - first it was denied, I resumbmitted and it was approved - but at a rate that was higher than expedia. Again requested why and was told that
"I believe that the rate you are seeing is for the Economy Double Room which is a room with 172 Square Feet. This is not the same room type that you have reserved through Marriott. You have a Double room reserved, which is a bigger room with 204 Square Feet which is comparable to Expedias Creators Double."
HOWEVER - I cannot book the 172 sq ft room b/c it doesn't show up at all on marriott's site!
Help
"I believe that the rate you are seeing is for the Economy Double Room which is a room with 172 Square Feet. This is not the same room type that you have reserved through Marriott. You have a Double room reserved, which is a bigger room with 204 Square Feet which is comparable to Expedias Creators Double."
HOWEVER - I cannot book the 172 sq ft room b/c it doesn't show up at all on marriott's site!
Help
#292
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,820
the first booking couldn't be rebooked and resubmitted b/c the competing rate kept going away BUT I filed a lnf for another night - same discrepancy of room type but this one was approved ?!
I have never run into a room type that didn't exist on their website but did on multiple other sites. Of interest is that neither marriott reservations nor customer service could see that particular room either - but wouldn't/couldn''t do anything about the denial
I have never run into a room type that didn't exist on their website but did on multiple other sites. Of interest is that neither marriott reservations nor customer service could see that particular room either - but wouldn't/couldn''t do anything about the denial
#293
Join Date: Jan 2017
Location: Canada
Programs: SPG Plat
Posts: 27
I had a confirmed LNF for the Grosvenor House in London and I accidentally cancelled it. I was hoping that they would be kind enough to reinstate the reservation and called them about a half hour after. They informed me they would be able to rebook, but at a rate that was around 2x my LNF rate.
So, I go to do the LNF again, book an Advanced Prepayment rate which says I have 24 hours to cancel and payment will be taken after 24 hours.
The LNF was denied even though the rate was still available. I then noticed that my credit card was charged for the full amount of the booking, a mere 6 hours after making the reservation.
I called to ask and the agents also read in the terms that payment would be taken after 24 hours. Now when I check the reservation online, they have removed the rate terms.
So, I now have 2200GBP taken from my credit card for a reservation that I would have cancelled within the 24 hour period. Is there anything I can do?
So, I go to do the LNF again, book an Advanced Prepayment rate which says I have 24 hours to cancel and payment will be taken after 24 hours.
The LNF was denied even though the rate was still available. I then noticed that my credit card was charged for the full amount of the booking, a mere 6 hours after making the reservation.
I called to ask and the agents also read in the terms that payment would be taken after 24 hours. Now when I check the reservation online, they have removed the rate terms.
So, I now have 2200GBP taken from my credit card for a reservation that I would have cancelled within the 24 hour period. Is there anything I can do?
Last edited by LSL; May 9, 2017 at 2:28 pm
#294
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,000
the first booking couldn't be rebooked and resubmitted b/c the competing rate kept going away BUT I filed a lnf for another night - same discrepancy of room type but this one was approved ?!
I have never run into a room type that didn't exist on their website but did on multiple other sites. Of interest is that neither marriott reservations nor customer service could see that particular room either - but wouldn't/couldn''t do anything about the denial
I have never run into a room type that didn't exist on their website but did on multiple other sites. Of interest is that neither marriott reservations nor customer service could see that particular room either - but wouldn't/couldn''t do anything about the denial
I have filed LNF with different room description and what I do is that I told them that I booked the cheapest room at Marriott.com (e.g. Marriott suites only have suites and OTA often called it double room). It worked.
#295
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,000
I had a confirmed LNF for the Grosvenor House in London and I accidentally cancelled it. I was hoping that they would be kind enough to reinstate the reservation and called them about a half hour after. They informed me they would be able to rebook, but at a rate that was around 2x my LNF rate.
So, I go to do the LNF again, book an Advanced Prepayment rate which says I have 24 hours to cancel and payment will be taken after 24 hours.
The LNF was denied even though the rate was still available. I then noticed that my credit card was charged for the full amount of the booking, a mere 6 hours after making the reservation.
I called to ask and the agents also read in the terms that payment would be taken after 24 hours. Now when I check the reservation online, they have removed the rate terms.
So, I now have 2200GBP taken from my credit card for a reservation that I would have cancelled within the 24 hour period. Is there anything I can do?
So, I go to do the LNF again, book an Advanced Prepayment rate which says I have 24 hours to cancel and payment will be taken after 24 hours.
The LNF was denied even though the rate was still available. I then noticed that my credit card was charged for the full amount of the booking, a mere 6 hours after making the reservation.
I called to ask and the agents also read in the terms that payment would be taken after 24 hours. Now when I check the reservation online, they have removed the rate terms.
So, I now have 2200GBP taken from my credit card for a reservation that I would have cancelled within the 24 hour period. Is there anything I can do?
Do you have the reservation email? If it's outlook you can't see the full terms on your phone. Try open the email from your PC to see if you can view your original reservation.
#296
Join Date: Jan 2017
Location: Canada
Programs: SPG Plat
Posts: 27
This has happened before and what I do is to write to Marriott customer care and told them about this wrongful charge. The hotel should never charge you in the first place.
Do you have the reservation email? If it's outlook you can't see the full terms on your phone. Try open the email from your PC to see if you can view your original reservation.
Do you have the reservation email? If it's outlook you can't see the full terms on your phone. Try open the email from your PC to see if you can view your original reservation.
#297
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,000
#298
Join Date: Jan 2017
Location: Canada
Programs: SPG Plat
Posts: 27
It's odd that the payment was processed immediately after I received the LNF denial.
#299
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,000
It's not that odd, once I got my LNF through and the rate became pay at hotel rate and the hotel still charge me. I wrote to Marriott customer care to demand a refund although I'm going to stay there anyway - it's the principle that matters.
#300
Join Date: Jan 2017
Location: Canada
Programs: SPG Plat
Posts: 27
I got the refund and now I'm out $85 CAD due to exchange rate differences. I feel like I shouldn't be paying for their mistake.