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What's the best way to commend a truly amazing Marriott employee?

What's the best way to commend a truly amazing Marriott employee?

Old Aug 17, 2012, 7:07 am
  #1  
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What's the best way to commend a truly amazing Marriott employee?

Hello all. I'm a Marriott plat, and I've been staying pretty consistently at the same property over the past several months. This week I had a serious emergency during my stay, and there was a guest services employee who went above and beyond what I could have ever expected and made my stay as wonderful as possible given the circumstances. I'm going to contact the hotel management to commend her, but I was wondering if Marriott has a national program to recognize their finest staff, and if so, how I can nominate her? Does anyone have experience with formally recognizing an amazing Marriott employee?
CurbedEnthusiasm is offline  
Old Aug 17, 2012, 2:19 pm
  #2  
Company Representative - Marriott Concierge
 
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Hi CurbedEnthusiasm,

You may nominate the associate for a Spirit to Serve Award by visiting http://www.rewards-insiders.marriott...pirit-to-serve.

Best Regards,

Drew
Marriott Concierge is offline  
Old Aug 17, 2012, 8:02 pm
  #3  
 
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Originally Posted by CurbedEnthusiasm
Does anyone have experience with formally recognizing an amazing Marriott employee?
I've written an email to a GM. The employee I wrote about thanked me the next day (in a low-key, discrete manner).

I didn't know about the Spirit to Serve award. Looking back, I probably would have done that, too.
bitburgr is offline  
Old Aug 18, 2012, 12:43 am
  #4  
 
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Spirit to Serve is a great thing to publish a bit more widely. Can we add it to the Marriott sticky? I've always written GM but would have loved to do something more in a few instances.
McGoogles is offline  
Old Aug 18, 2012, 6:31 am
  #5  
 
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Originally Posted by McGoogles
Can we add it to the Marriott sticky?
While your suggestion is a noble gesture, there are already seven stickies at the top of this page. For those viewing FT on the go from a smartphone, that's a lot of virtual real estate being tied up for "stickies".
plagwate is offline  
Old Aug 18, 2012, 8:02 am
  #6  
 
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Originally Posted by McGoogles
Spirit to Serve is a great thing to publish a bit more widely. Can we add it to the Marriott sticky? I've always written GM but would have loved to do something more in a few instances.
Just add it to your favorites....
sophiegirl is offline  
Old Aug 18, 2012, 9:48 am
  #7  
 
Join Date: May 2008
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Sorry, I didn't mean to make it its own sticky but to add it to the Marriott FAQ thread or something like that.
McGoogles is offline  
Old Aug 20, 2012, 2:19 pm
  #8  
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Originally Posted by McGoogles
Sorry, I didn't mean to make it its own sticky but to add it to the Marriott FAQ thread or something like that.
PM hhoope01 with your suggestion, as he's maintaining the FAQ.

Cheers.
SkiAdcock is offline  
Old Aug 23, 2012, 8:11 am
  #9  
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I nominated an associate (breakfast attendent) from a FFI and she got the award

I got an email from Marriott Insider today:

Thank you again for helping to acknowledge this associate and her outstanding service! As a result of your nomination, this associate has been selected to receive the Marriott Spirit to Serve award. Associates are honored to hear that they exemplify the values instilled by JW Marriott, and it means more knowing the recognition came from you, our valued guest.
I wonder whether there is anyway for us to see who gets the award, apart from the one I nominated.
nacho is offline  

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