Cut myself on glass on carpet in room at JW Marriott
#16
Join Date: Mar 2010
Programs: AA Plat, Marriott Plat
Posts: 736
I have to say I admire Marriott's Twitter responses. I've reached out to them a few times with issues regarding my stays and they've always taken care of it. Not issues pertaining to me exactly, but simply things that shouldn't be happening at the hotel. They'll even ask me to check if something was fixed when they got a report from the hotel that it was. Awesome!
#17
Join Date: Feb 2008
Location: CLT
Programs: AA-EXP, MR-PP
Posts: 3,440
Yes twitter people are awesome!
#18
Suspended
Join Date: Nov 1999
Posts: 24,153
Thanks all for the replies. Just an update:
- Wound is fine. No signs of anything significant
- Like I said, the LP officer came and took a report, pictures etc. Shortly after he left my room, room service came by with a fruit/cheese/cracker plate along with a handwritten apology card from the LP officer.
- Marriott Intl on Twitter followed up with me today to make sure the foot is OK and to see if there's anything else I need.
I think I'll let the issue be for now. No sense in being a dick and demanding compensation -- I'd rather save the demands for when something is really due to me.
- Wound is fine. No signs of anything significant
- Like I said, the LP officer came and took a report, pictures etc. Shortly after he left my room, room service came by with a fruit/cheese/cracker plate along with a handwritten apology card from the LP officer.
- Marriott Intl on Twitter followed up with me today to make sure the foot is OK and to see if there's anything else I need.
I think I'll let the issue be for now. No sense in being a dick and demanding compensation -- I'd rather save the demands for when something is really due to me.
#19
Original Poster
Join Date: Jul 2005
Location: SFO/SEA
Programs: Amex Biz Cent, Marriott LTP, Avis PC, Hilton Owners Diamond, AS MVP
Posts: 3,378
(j/k)
#20
Join Date: Mar 2010
Programs: AA Plat, Marriott Plat
Posts: 736
The trick is not to ask for it. Say it with style:
"Excuse me Mr. Manager (or other staff checking how you're doing). How much is a round of golf? Oh ok. Well what if I can't finish it because my foot still hurts from the incident with the glass in the carpet? If I only play half a round, do I have to pay for it all?"
Manager (or staff) usually says "you know what, don't worry about it. Try to enjoy it as it'll be on us."
You "oh are you sure? I don't mind paying for it, just wasn't sure if my foot will..."
Manager "trust me. It costs nothing and we value your money...errr...our customers here. Please enjoy a free round"
You "ok thanks!"
"Excuse me Mr. Manager (or other staff checking how you're doing). How much is a round of golf? Oh ok. Well what if I can't finish it because my foot still hurts from the incident with the glass in the carpet? If I only play half a round, do I have to pay for it all?"
Manager (or staff) usually says "you know what, don't worry about it. Try to enjoy it as it'll be on us."
You "oh are you sure? I don't mind paying for it, just wasn't sure if my foot will..."
Manager "trust me. It costs nothing and we value your money...errr...our customers here. Please enjoy a free round"
You "ok thanks!"
#21
The trick is not to ask for it. Say it with style:
"Excuse me Mr. Manager (or other staff checking how you're doing). How much is a round of golf? Oh ok. Well what if I can't finish it because my foot still hurts from the incident with the glass in the carpet? If I only play half a round, do I have to pay for it all?"
Manager (or staff) usually says "you know what, don't worry about it. Try to enjoy it as it'll be on us."
You "oh are you sure? I don't mind paying for it, just wasn't sure if my foot will..."
Manager "trust me. It costs nothing and we value your money...errr...our customers here. Please enjoy a free round"
You "ok thanks!"
"Excuse me Mr. Manager (or other staff checking how you're doing). How much is a round of golf? Oh ok. Well what if I can't finish it because my foot still hurts from the incident with the glass in the carpet? If I only play half a round, do I have to pay for it all?"
Manager (or staff) usually says "you know what, don't worry about it. Try to enjoy it as it'll be on us."
You "oh are you sure? I don't mind paying for it, just wasn't sure if my foot will..."
Manager "trust me. It costs nothing and we value your money...errr...our customers here. Please enjoy a free round"
You "ok thanks!"