No Way to Complain on Marriott Website
May 15, 2010, 6:56 am
#1
Original Poster
Join Date: Jul 2009
Location: Ft Lauderdale
Programs: AA EXP, DL Silver, Hilton Dia, Marriott Gold, Hertz Pres Cir, National Exec Elite
Posts: 116
No Way to Complain on Marriott Website
I had a miserable experience at a Marriott property this week and decided to email a complaint via the Marriott website. After 15 minutes searching the site, I came to the conclusion that there is no way to complain via the website. I guess that tells me all I need to know about how valuable my business is to Marriott. Anyone else ever find a link to communicate with Marriott?
May 16, 2010, 12:09 am
#3
Join Date: Oct 2006
Location: SEA/PBI/SVO/DME
Programs: SU/DL/US/MR
Posts: 717
https://www.marriott.com/suggest/default.mi
https://www.marriott.com/suggest/suggest.mi
https://www.marriott.com/rewards/customer-support.mi
https://www.marriott.com/rewards/cus...rt.mi#section2
https://www.marriott.com/hotel-search.mi
https://www.marriott.com/sitemap.mi
http://www.marriott.co.za/home.php?c...rms#complaints
Ugh... 3 mins and all I found was the above, I agree with the OP, not enough disclosure by Mar- on how to contact them
https://www.marriott.com/suggest/suggest.mi
https://www.marriott.com/rewards/customer-support.mi
https://www.marriott.com/rewards/cus...rt.mi#section2
https://www.marriott.com/hotel-search.mi
https://www.marriott.com/sitemap.mi
http://www.marriott.co.za/home.php?c...rms#complaints
Ugh... 3 mins and all I found was the above, I agree with the OP, not enough disclosure by Mar- on how to contact them
May 16, 2010, 6:23 am
#4
Moderator, Virgin Atlantic
Join Date: Mar 2001
Location: www.V-Flyer.com
Programs: VS Red, Bonvoy Lifetime Titanium - earned out of our own pocket!.
Posts: 2,390
ROFLMAO ^^^
May 16, 2010, 10:04 am
#5
Join Date: Jan 2006
Location: SFOSJCOAK
Programs: AA-EXP & 1MM+, AS, MR-LTT, HH Gold
Posts: 7,579
I would send a personal letter to the GM of the subject property.
May 16, 2010, 1:48 pm
#6
Join Date: Jul 2004
Programs: AA - Exec Plat, Marriott Platinum Premiere; Lifetime Platinum;
Posts: 484
I had a miserable experience at a Marriott property this week and decided to email a complaint via the Marriott website. After 15 minutes searching the site, I came to the conclusion that there is no way to complain via the website. I guess that tells me all I need to know about how valuable my business is to Marriott. Anyone else ever find a link to communicate with Marriott?
Have you ever written a letter on an exceptional experience you've had at marriott? (Perhaps you've never had one.)
May 16, 2010, 2:14 pm
#7
Join Date: Apr 2010
Programs: SkyMiles, Marriott Rewards, Choice Privelages, AAdvantage, OnePass
Posts: 13
I had a miserable experience at a Marriott property this week and decided to email a complaint via the Marriott website. After 15 minutes searching the site, I came to the conclusion that there is no way to complain via the website. I guess that tells me all I need to know about how valuable my business is to Marriott. Anyone else ever find a link to communicate with Marriott?
May 16, 2010, 5:58 pm
#8
Join Date: Aug 2005
Location: Central NJ
Programs: Continental Plat/MM, Marriott Gold
Posts: 346
good luck.
Jun 19, 2012, 8:10 am
#9
Join Date: Jun 2012
Posts: 1
Previous posts indicate where the form is located. Well hidden under help->contact us. I find they are very good about getting the message to the property who all but once has replied in a timely manner with an appropriate solution. Marriott may track these and if os the property may be incentivised to follow through. I don't complain a lot but given my level of travel some bad experiences are bound to happen. I have found Marriott quite good at follow-ups campared to Hilton who really doesnt seem to care at the corporate level which put me right back into the Marriott camp...
good luck.
good luck.