Marriott Rewards 2012 Hotel Category Changes
Mar 16, 2012, 9:11 am
#166
Join Date: Mar 2011
Programs: Marriott Rewards Platinum Premier, SPG Plat, Delta Skymiles Silver Medallion
Posts: 102
I noticed something weird on my reservation at Ko Olina also (I booked the JW, not sure if you booked that one or the beach club). I booked it and already had the 180k points deducted, but when I look at the reservation detail, it shows total points for stay 210k. I hope that doesn't mean I will need more points before i go - I am planning to call Marriott later so I will post what I find out.
Mar 16, 2012, 9:49 am
#167
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
This is NOT true! I have a reservation at the Ko Olina Beach Club that I made a long time ago. And when I went in and looked at the reservation today, it has been changed to show the new category thus needing more points.
The only thing I can think of is that I didn't actually "buy" the certs yet with the points since I didn't have enough points yet for the whole reservation.
This sucks because now I won't have enough points before the trip and we just bought our airline tickets. I am going to have to switch to the Marriott Waikiki for the whole trip. :-(
And the Cat 4 certs I was planning on using at the CY Waikiki from a megabonus promo that I will get from a trip next week are useless.
Maggie
The only thing I can think of is that I didn't actually "buy" the certs yet with the points since I didn't have enough points yet for the whole reservation.
This sucks because now I won't have enough points before the trip and we just bought our airline tickets. I am going to have to switch to the Marriott Waikiki for the whole trip. :-(
And the Cat 4 certs I was planning on using at the CY Waikiki from a megabonus promo that I will get from a trip next week are useless.
Maggie
It actually is true, let me explain what happens - the hotel pulls the correct number of points based upon their category on they date you check-in, Marriott Rewards will add the difference in point value to your acccount so the actual number of points you spent are based upon the hotels category on date of reservation
Hope this helps clear things up
Soc
Mar 16, 2012, 9:51 am
#168
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
I noticed something weird on my reservation at Ko Olina also (I booked the JW, not sure if you booked that one or the beach club). I booked it and already had the 180k points deducted, but when I look at the reservation detail, it shows total points for stay 210k. I hope that doesn't mean I will need more points before i go - I am planning to call Marriott later so I will post what I find out.
Mar 16, 2012, 10:27 am
#169
Join Date: Mar 2011
Programs: Marriott Rewards Platinum Premier, SPG Plat, Delta Skymiles Silver Medallion
Posts: 102
Mar 16, 2012, 10:42 am
#170
Join Date: May 2001
Location: San Diego, CA. US
Programs: UA 1p HH gold
Posts: 258
I made a booking on the 15th while the hotel still accepted the old system (Cat. 6) even though on the website it showed Cat. 7. The points were already deducted from my account based on Cat.6 and the confirmation email also showed the same. Will I have problem (being charged for more points) when I check in next month? Thanks.
WJ
WJ
Mar 16, 2012, 11:42 am
#171
Join Date: May 2011
Posts: 95
So, what will happen when I go to buy the cert in a couple weeks? Will it be the old structure or the new structure? I had the reservation (but not the cert) before the change date.
Thanks!
Maggie
Thanks!
Maggie
Mar 16, 2012, 5:06 pm
#172
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,240
When you have the points call MR and they will order the right cert. Normally I do it online, but in this case I would call.
Mar 17, 2012, 4:13 am
#173
Join Date: Feb 2005
Location: PHL
Programs: AA EXP MM, HHonors Lifetime Diamond, Marriott Lifetime Ti, UA Silver
Posts: 5,034
I noticed something weird on my reservation at Ko Olina also (I booked the JW, not sure if you booked that one or the beach club). I booked it and already had the 180k points deducted, but when I look at the reservation detail, it shows total points for stay 210k. I hope that doesn't mean I will need more points before i go - I am planning to call Marriott later so I will post what I find out.
Maggie,
It actually is true, let me explain what happens - the hotel pulls the correct number of points based upon their category on they date you check-in, Marriott Rewards will add the difference in point value to your acccount so the actual number of points you spent are based upon the hotels category on date of reservation
Hope this helps clear things up
Soc
It actually is true, let me explain what happens - the hotel pulls the correct number of points based upon their category on they date you check-in, Marriott Rewards will add the difference in point value to your acccount so the actual number of points you spent are based upon the hotels category on date of reservation
Hope this helps clear things up
Soc
This same situation happened to me last year. I booked the Aruba Stellaris as a cat 7 right before it became a cat 8. The correct 140,000 points were pulled from my account when it booked. A few weeks later the reservation showed as 160,000 points but no additional points were pulled from my account.
Of course, by the time I checked in it had dropped back to a cat 7 so this might have made a difference at check-in.
Mar 17, 2012, 2:49 pm
#174
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
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Mar 18, 2012, 6:16 am
#175
Join Date: May 1998
Posts: 6,790
[L]et me explain what happens - the hotel pulls the correct number of points based upon their category on they date you check-in, Marriott Rewards will add the difference in point value to your acccount so the actual number of points you spent are based upon the hotels category on date of reservation
A couple years back I was talking with someone who should know at one of the Marriott full service hotels and he said that Marriott itself is the one that deducts the points from an individual's account, the property itself does not "collect" or see the points. Rather, after the property reports you consumed the stay, Marriott pays (or maybe credits) the property a monetary amount for the night consumed.
If that's the case, it makes sense that Marriott would be able to provide the "fix" since it's essentially just a bookkeeping entry done at their level.
Mar 18, 2012, 11:34 am
#176
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
socrates, I realize you may just be summarizing the end result, but do the properties actually "pull" the points? If so, what do they do with them?
A couple years back I was talking with someone who should know at one of the Marriott full service hotels and he said that Marriott itself is the one that deducts the points from an individual's account, the property itself does not "collect" or see the points. Rather, after the property reports you consumed the stay, Marriott pays (or maybe credits) the property a monetary amount for the night consumed.
If that's the case, it makes sense that Marriott would be able to provide the "fix" since it's essentially just a bookkeeping entry done at their level.
A couple years back I was talking with someone who should know at one of the Marriott full service hotels and he said that Marriott itself is the one that deducts the points from an individual's account, the property itself does not "collect" or see the points. Rather, after the property reports you consumed the stay, Marriott pays (or maybe credits) the property a monetary amount for the night consumed.
If that's the case, it makes sense that Marriott would be able to provide the "fix" since it's essentially just a bookkeeping entry done at their level.
Mar 24, 2012, 1:27 pm
#177
Join Date: Apr 2008
Location: Central New Jersey (EWR, ABE, PHL)
Programs: Marriott LT Plat,SW, Hertz #1 Gold, Amtrak SP, jetBlue, et al
Posts: 953
kind of stinks that i need to change a redemption ressie...made in JANUARY...BACK to the date I booked originally (same weekend..booked Sat changed to fri-now need to change BACK to sat......and i don't want to foul it up online so i called..and since MR is closed, i have to wait til monday...
VERY frustrating....*sigh*
i would love to shift more of my (somewhat limited) business away from marriott..but they have more properties and better rates when i need to travel....and since it's all on my dime....
VERY frustrating....*sigh*
i would love to shift more of my (somewhat limited) business away from marriott..but they have more properties and better rates when i need to travel....and since it's all on my dime....
May 5, 2012, 7:46 am
#178
Join Date: May 2011
Location: Oahu, HI
Programs: Marriott Platinum, Hyatt Platinum
Posts: 8
Agreed. I have to go out of my way to find a use for a cat 1-4 cert.
Last edited by macft; Jun 21, 2012 at 6:47 am
Jun 30, 2012, 10:33 pm
#179
Join Date: Jan 2011
Posts: 368
Was March 15, 2012 supposed to be the only date that categories change? The Residence Inn Edinburgh is now (July 1) showing as category 5, but it was category 4 just a few days ago. It was not on the list.
Jun 30, 2012, 10:53 pm
#180
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Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
