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Old Jan 28, 08, 7:35 pm   #1
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extending the deadline for Mariott Rewards Visa Free night e-certificate

I have a Mariott Rewards Visa Free Night e-certificate that is going to expire soon. Has anyone succeeded in getting this type of certificate use deadline extended?
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Old Jan 28, 08, 8:02 pm   #2
  
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I requested and was refused. Called again to try another CS - same result. I would plan on using if I were you!
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Old Jan 28, 08, 8:04 pm   #3
  
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also - YOU must personally use it - and they will ask for ID. I could not even get acceptance to let my husband use it - and I am a plat.
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Old Jan 28, 08, 8:31 pm   #4
  
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I have tried in the past to get one extended, was told absolutely not.

Called back and was told the same thing.

Plan a trip and use it up!
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Old Jan 30, 09, 12:51 pm   #5
  
Join Date: Nov 2007
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I went on line to book a room in June and the option to book using my e-certificate was selectable although the expiration date on my certificate is in April. Is there any chance that if I attach the certificate to the reservation now, would it still be accepted at check-in, or would the request be denied at the point of check-in? Anyone have any first hand experience?

Thanks,
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Old Jan 30, 09, 1:08 pm   #6
  
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Certificates must be valid at the time of use. I've had some success in the past if my check-IN date was prior to the expiration, presenting it at check-in and ensuring they made a note on the folio. However, even that is bending the rules a bit.
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Old Feb 13, 09, 6:23 pm   #7
  
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Attaching a certificate that will expire before res?

I need to make an award reservation for May. I have an e-certificate (from credit card) that expires in March. Marriott lets me apply the ecertificate to the reservation.

Will it be valid?
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Old Feb 13, 09, 8:04 pm   #8
  
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Quote:
Originally Posted by welookgood.com View Post
I need to make an award reservation for May. I have an e-certificate (from credit card) that expires in March. Marriott lets me apply the ecertificate to the reservation.

Will it be valid?
Technically, no. Would it be accepted by a front desk person who doesn't look too closely at the expiration? Maybe...Would not count on it, though.
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Old Feb 13, 09, 8:09 pm   #9
  
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I had this experience last year. Upon making my online reservation, the computer notified me I had an e-cert and asked if I wanted to use it. I did it, not realizing it would expire before my trip. I only realized there was a problem just before my departure. I called & e-mailed Marriott Rewards and all they would do is take points from my account to cover the room.

Only when I contatced Marriott Concierge here in FT, did it get resolved. I was able to use my expired certificate for the 1 night. Even then, when I checked out there was massive confusion that held me up about 20 minutes while the meter on my taxi was running outside the lobby.
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Old Feb 13, 09, 8:31 pm   #10
  
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I had this happen to me last year. I made a reservation using the certificate and I asked if it would still be valid prior to making the reservation. I was told it would, since I was making the reservation prior to the expiration of the certificate.

Just prior to my travel date, I called again to make sure it was valid and was told it was not. I was told to send a letter to Marriott. I did so, and received another certificate good for an additional six months.

Moral of the story--use the certificate before it expires. I was lucky.
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Old Dec 27, 10, 4:31 pm   #11
  
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Marriott and Chase arrangements

I recently posted the following message in a discussion centering on the new Cosmopolitan Hotel in Las Vegas ( a Marriott associate), and helpful readers suggested it might be more appropriate here. The suggestion seemed sound, so I've reproduced it below.

-------------------------------------------------------------------------

Here's an issue related, not to the Cosmopolitan in Las Vegas particularly, but to the relationships among hotels with some sort of Marriott affiliation. In my case, I stayed at the Ritz-Carlton in San Francisco (at a fairly steep price) only to learn after getting my bill from Marriott's (Chase) credit card that the Marriott multiple (5X) to get MR points was not applied to the dollars spent there. Since my reservation was made via Marriott and, I had been led to believe, Ritz-Carltons bear the same relationship to Marriott, as St. Regis's and Park Hyatts have to their parent brands (with the exception of club welcoming), the differerentiation was, to me, unexpected (disappointing). Requests for explanation from both Marriott and Chase employees brought no insights, except perhaps into the confused state among those representartives.


On the other hand, I did receive the usual amenties that go with Marriott Platinum level membership at the RC SF, including impressive upgrading. As an aside, my opinion (and I've stayed at Park Hyatts and Luxury Collection hotels around the world) is that this RC SF is a magnificent hotel - my wife and I thoroughly enjoyed our stay, including superb dining. Can't imagine staying anywhere else on returning to SF (and I have stayed in SF at the St. Regis, the Sheraton Luxury Collection, and the long-gone Park Hyatt).

I would be delighted to learn about the experiences of others regarding the ratio crediting of Marriott points on the basis of Chase credit card dollar expenditures at Marriott affiliated properties beyond the traditional ones. Better still would be an explanation of why the Ritz-Carlton is not considered the equivalent of, say, a Residence Inn in allowing points.

--------------------------------------------------------------------------------
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Old Dec 27, 10, 8:31 pm   #12
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As mentioned by many here (and noted by yourself), Marriott's online reservation system will allow you to "attach" an e-cert when you create the reservation even if the e-cert will expire before the actual stay. Unfortunately, when the e-cert's expiration date passes, that cert will "disappear" from your reservation.

Therefore, if you don't order another cert or link another one to the reservation, come a week before the actual stay, the system will automatically try to order you the needed award. If you have the points, it will deduct the points for the award. If you don't have the points, you will get notified that you need to contact Marriott get the reservation "fixed".


As for Ritz Carlton charges not being treated as a Marriott charge, that has been discussed here before. If I remember correctly, Marriott Concierge stated that Marriott and Chase are working on trying to get RCs treated the same. I don't remember an explanation as to why there is a problem. I would guess it has something to do with the amount of points Chase purchases from Marriott. They may not want to pay for the extra points for RC stays.
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Old Nov 3, 11, 9:57 am   #13
  
Join Date: Jun 2007
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Expiration Date on E-Certificate

I have an e-certficate for a 2011 Summer Promotion Free Night Certificate, Category 1-4 Hotel. It says that the expiration date is 12/31/11. I just went online and tried to make a reservation for the night of 12/31/11, and it says the expiration date is invalid. Am I doing something wrong? I'm trying to use it for the night that it expires.

Thanks so much in advance.
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Old Nov 3, 11, 11:01 am   #14
  
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Quote:
Originally Posted by Chris10 View Post
I have an e-certficate for a 2011 Summer Promotion Free Night Certificate, Category 1-4 Hotel. It says that the expiration date is 12/31/11. I just went online and tried to make a reservation for the night of 12/31/11, and it says the expiration date is invalid. Am I doing something wrong? I'm trying to use it for the night that it expires.

Thanks so much in advance.
Just call them. Try reservations, and if that doesn't work, call the Rewards number. I was able to use two certificates from Spring that said they expired on September 30 for a stay in October, but it was a bit complicated. I had to call reservations to book as if I were using points, then call the Rewards desk to have them attach the certificates. And even after that, they deducted the points as if I had no certificates, so I had to call Rewards again and they returned the points to my account. (I also had to book it by September 30 when the certs expired, but that doesn't seem to affect you.)

Good luck.
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Old Nov 3, 11, 1:19 pm   #15
  
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Read the T&Cs on the cert. There may be wording that states stay must be completed by expiration date. In which case the night of 12/31 is not valid according to the terms. But still give MR a call and see if they can and are willing to override. Ask politely and anything can happen.

Good luck.
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