New mobile website for Marriott is abysmal
Jul 18, 2011, 6:37 pm
#1
Original Poster
Join Date: Aug 2008
Programs: united, Hilton, Amtrak
Posts: 1,192
New mobile website for Marriott is abysmal
It is hard to use on an iPhone. It is buggy and loaded with errors. It is disgusting and annoying to use.
Jul 18, 2011, 7:12 pm
#2
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,107
Could you be a bit more specific, or are you just letting off steam? Have you contacted Marriott to let them know what problems you're encountering?
Cheers.
Cheers.
Jul 18, 2011, 7:19 pm
#3
Original Poster
Join Date: Aug 2008
Programs: united, Hilton, Amtrak
Posts: 1,192
More details.
No I did not contact Marriott. I was blowing off steam.
When I do a search, it locks in on search criteria that was used the first time I used the website. For example it does not forget s specific rate type. Thus I cannot do a search that is less restrictive. Also it is slow.
When I do a search, it locks in on search criteria that was used the first time I used the website. For example it does not forget s specific rate type. Thus I cannot do a search that is less restrictive. Also it is slow.
Jul 18, 2011, 7:26 pm
#4
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,107
No I did not contact Marriott. I was blowing off steam.
When I do a search, it locks in on search criteria that was used the first time I used the website. For example it does not forget s specific rate type. Thus I cannot do a search that is less restrictive. Also it is slow.
When I do a search, it locks in on search criteria that was used the first time I used the website. For example it does not forget s specific rate type. Thus I cannot do a search that is less restrictive. Also it is slow.
And hey, you came to the right place to let off steam
Cheers.
Jul 20, 2011, 7:27 pm
#5
Original Poster
Join Date: Aug 2008
Programs: united, Hilton, Amtrak
Posts: 1,192
I did call tech support
I explained my experience and left contact info. They have not yet contacted me. It may take a day or so.
Jul 20, 2011, 8:12 pm
#6
Join Date: Aug 2005
Location: ORD, MKE, MDW
Programs: Marriott Lifetime Platinum, AAdvantage Gold, Air Canada Elite, Avis Pref Select, Hertz Gold,
Posts: 1,844
I just took a stab at it on my iPhone. My first impression is that the mobile website was OK. I made a dummy reservation (without completing) and it seemed easy enough. However, I'll reserve formulating an opinion until checking it out in more detail over the next couple of weeks.
I still don't see why Marriott just doesn't do their customers and themselves a big favor and come up with their own smart phone app.
I still don't see why Marriott just doesn't do their customers and themselves a big favor and come up with their own smart phone app.
Jul 21, 2011, 8:40 am
#7
Join Date: May 2003
Location: At This Point, Only G*d Knows!
Posts: 3,467
I have used the new Mobile Site a few times on my Android device and I have not found any major issues with it.
Dan
Dan
Jul 21, 2011, 9:37 am
#8
Join Date: Jul 2011
Location: Philadelphia
Programs: All
Posts: 26
They may have tried to be a little too fancy with it. (The little animation that pops up while loading pages indicates that it's not just straight HTML.) Sadly users are often more concerned with appearance than function these days.
Jul 21, 2011, 11:07 am
#9
Join Date: Mar 2008
Location: BHX
Programs: Marriott Platinum, PC Plat, UA
Posts: 146
+1
The only real irritation for me is the fact check out dates don't work like the full site. When looking for dates in November, you scroll through the months one month at a time until you reach the correct month - as per existing functionality, no problem with that.
But you then need to scroll back through the months for the check out date. I imagine it's not that difficult to pass the check-in date as a parameter to the pop up calendar - but I could be wrong, as I so often am ;-)
David
I use the mobile site a lot (with smartphones it's easier than firing up the laptop!) . To book a stay in November you need to scroll through the months un
The only real irritation for me is the fact check out dates don't work like the full site. When looking for dates in November, you scroll through the months one month at a time until you reach the correct month - as per existing functionality, no problem with that.
But you then need to scroll back through the months for the check out date. I imagine it's not that difficult to pass the check-in date as a parameter to the pop up calendar - but I could be wrong, as I so often am ;-)
David
I use the mobile site a lot (with smartphones it's easier than firing up the laptop!) . To book a stay in November you need to scroll through the months un
Jul 21, 2011, 1:28 pm
#10
Join Date: Nov 2000
Location: Hotel Guru
Programs: Marriott Lifetime Titanium, UA Gold
Posts: 1,455
Isn't being slow a problem for all those usablenet websites?
Jul 21, 2011, 7:04 pm
#11
Join Date: Mar 2010
Programs: AA Plat, Marriott Plat
Posts: 736
I immediately hit the Desktop version when I land on a mobile URL. I can't stand the shortened versions. The iPhone and droits have full fledged browsers. Stop pointing us to crappy sites!
There. I've said my peace.
There. I've said my peace.
Jul 22, 2011, 12:27 pm
#12
Join Date: Mar 2008
Location: BHX
Programs: Marriott Platinum, PC Plat, UA
Posts: 146
I'm an idiot. I just realised there is a *new* site!
Well, they fixed the calendar. At first glance it looks ok.
Well, they fixed the calendar. At first glance it looks ok.
Jul 25, 2011, 3:58 pm
#13
Join Date: Dec 2002
Location: Oxford, Mississippi
Programs: Delta Silver thanks to Million Miles; Choice Plat., point scrounger everywhere
Posts: 1,595
Get the Atomic Web Browser for the iPhone. It costs 99 cents. It has a feature that allows you to self-identify your browser. I identify myself as IE6, which causes the website to think I am using a desktop and I get the full website. iPhones do not need special little mini-sites; they just annoy.
Jul 25, 2011, 7:39 pm
#14
Original Poster
Join Date: Aug 2008
Programs: united, Hilton, Amtrak
Posts: 1,192
THat solved it!! Thanks
Get the Atomic Web Browser for the iPhone. It costs 99 cents. It has a feature that allows you to self-identify your browser. I identify myself as IE6, which causes the website to think I am using a desktop and I get the full website. iPhones do not need special little mini-sites; they just annoy.
Jul 25, 2011, 8:39 pm
#15
Join Date: Dec 2002
Location: Oxford, Mississippi
Programs: Delta Silver thanks to Million Miles; Choice Plat., point scrounger everywhere
Posts: 1,595