Marriott Visa free night - where is it?
I signed up for the Marriott Visa w/the free night e-certificate offer. I have looked at Marriott.com in my rewards account and Chase online and cannot find any "e-certificate." Anyone know what the procedure is to receive this?
Thanks |
Have you earned this bonus before? Marriott is very good at tracking its e-cert sign up bonus via credit card - it is only issued ONCE regardless how many times you get the Marriott card unless you get a different genre of the card (the much higher annual fee version).
If this is your first time, the e-cert should be deposited in your Marriott account and is viewable by clicking the appropriate tab. One possibility is your Marriott account number may not be correctly associated to your Chase card - be it a typo when you typed in your application form, or Chase somehow messed up - check with Chase to make sure the Marriott account number associated with your card is the correct number. If the number is incorrect, the e-cert naturally would not show up. |
You'll probably get more help at the Marriott forum so off you go. :)
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Thanks... I did debate posting in that forum!
I've also contacted Marriott directly and Chase Visa directly to see if and when it posted. |
Marriott Visa
I had the MR Signature Visa over two years ago, at which time I did receive a
certificate for 1 night Cat 1=4. I cancelled that card about a year and a half ago. This May I applied for the Premier Signature rewards card which has a $ 65 fee. This card promised 50000 points and a free stay. I did get the 50000 points but not the free stay. I contacted Chase and they informed me that since I had received a free stay previously, they would not give me that, but that I would get a free stay on the first anniversary of this card. So much for the fine print, but hey, 50K points is still good. Perhaps this will explain this to you. |
Originally Posted by goldengate
(Post 14697881)
I signed up for the Marriott Visa w/the free night e-certificate offer. I have looked at Marriott.com in my rewards account and Chase online and cannot find any "e-certificate." Anyone know what the procedure is to receive this?
Thanks If I remember correctly, the free stay shows up on the anniversary date. You don't get it as soon as you sign up. Someone will correct me if I'm wrong. |
Originally Posted by catamaran
(Post 14709956)
I had the MR Signature Visa over two years ago, at which time I did receive a
certificate for 1 night Cat 1=4. I cancelled that card about a year and a half ago. This May I applied for the Premier Signature rewards card which has a $ 65 fee. This card promised 50000 points and a free stay. I did get the 50000 points but not the free stay. I contacted Chase and they informed me that since I had received a free stay previously, they would not give me that, but that I would get a free stay on the first anniversary of this card. So much for the fine print, but hey, 50K points is still good. Perhaps this will explain this to you. |
I got a free night after I signed up for that card, but they used my cert on the next rewards stay I made without my knowledge. It was a Cat 3 hotel and I wanted to use points, but they used my Cat 1-4 cert on it instead of points. I would have preferred to save the cert for a night in a Cat 4 hotel.
I didn't realize what happened until a couple months later when I tried to use the cert. I called and the lady I spoke with promised to deduct 15K points and re-issue the cert, but that never happened. They issued me a new Cat 1-3 cert and then cancelled it a day later. I've been too busy to call back and try to straigten things out again - and I'm not even sure if 5K points is worth my time and effort. |
Mystery solved:
We recently received your request for a Marriott Free Night Stay certificate in conjunction with the opening of your new Marriott Rewards Visa Signature account. Our records indicate that you were previously issued a Free Night Stay certificate. As stated in the application disclosure, this offer is valid only for first-time Marriott Rewards Visa Cardmembers. We regret that since the offer does not apply to existing Marriott Rewards Visa Cardmembers, we are unable to provide you with a certificate for your additional account. We apologize for any inconvenience this may have caused you. |
How long did it take to get approved for this card? From day one, the phone system keeps telling me that they will notify me in 30 days in writing? It has been 2 weeks already and is this a bad sign?
Originally Posted by mareh
(Post 14712449)
My husband had the same thing happen. He's had the basic card before. When he applied for the Premier Visa, he only received the points and not the free night's stay until the first anniversary of the card.
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