What's wrong with Marriott's rollover policy? It creates an active disincentive.
Marriott rewards rollover policy allows you to roll over nights accrued, in excess of those nights needed to earn your level of status. Regrettably they remove any nights rolled over from the previous year. To put it simply, I carried over 9 nights from 2011, so once I hit 75 nights this year I will not be able to carry over any nights until I stayed 84 nights. The 85th night will be the first night that is carried over.
Delta used to do this too, but quit removing these earned (miles there, nights here) when they realized that it provided an active incentive for flyers to fly other airlines after they made their status.
I travel enough that I have to stay at Hyatt and Hilton at times even though Marriott is my preferred. As a result, once I hit the 75 nights I actively worked on getting some status at Hyatt (now Platinum) and Hilton (now Silver). This cost Marriott 29 nights due to their active disincentive rollover program.
I brought this point up to a customer service member on the phone, and was told "Nope, you don't get to double dip on those nights." My point was that these are nights that I stayed at their chain that I never got to use for status, and that these have no monetary value, so it was a dumb policy...
Programs: AA EXP (LTG), Hilton Silver (former Dia), Marriott Plat (LTG, former PP), SPG Gold (soon to be LTP)
Posts: 3,658
Quote:
Originally Posted by Delta-ep
Marriott rewards rollover policy allows you to roll over nights accrued, in excess of those nights needed to earn your level of status. Regrettably they remove any nights rolled over from the previous year. To put it simply, I carried over 9 nights from 2011, so once I hit 75 nights this year I will not be able to carry over any nights until I stayed 84 nights. The 85th night will be the first night that is carried over.
Delta used to do this too, but quit removing these earned (miles there, nights here) when they realized that it provided an active incentive for flyers to fly other airlines after they made their status.
I travel enough that I have to stay at Hyatt and Hilton at times even though Marriott is my preferred. As a result, once I hit the 75 nights I actively worked on getting some status at Hyatt (now Platinum) and Hilton (now Silver). This cost Marriott 29 nights due to their active disincentive rollover program.
I brought this point up to a customer service member on the phone, and was told "Nope, you don't get to double dip on those nights." My point was that these are nights that I stayed at their chain that I never got to use for status, and that these have no monetary value, so it was a dumb policy...
Any opinions?
I do believe you have it wrong... If you paid for or earned 76 nights during 2012, you will get one rollover night, regardless how many rolled over from 2011. Rollover nights are earned in the year you stay, but are applied the following year.
The MR website has a lot of numbers than throws not only their members, but their own staff as well. The Marriott Concierges have misquoted the rules many times. The simple formula is:
Nights earned - year-end status tier requirements = rollover nights
Nights earned include paid nights and credit card nights, just about anything but award nights or comp'd stays or rollover nights.
Year-end status is what is listed for your account and not what you have earned for the following year. If you are Plat and only qualified for Silver next year (forgetting about soft landings), you still need over 75 earned nights before any rollover nights.
Let me clarify. I carried 9 nights into this year, so when I hit the 75 needed for platinum (9 + 66 paid nights) I would not be able to accrue any rollover nights for 2013 until I hit my 85th credited night. This is how it works, and it is a disincentive for staying once platinum status is achieved.
Delta used to do this back in the day too, Marriott should look into it. Delta realized people were making their status and then working on other status options elsewhere and changed it.
And to answer the question I have been platinum 3 years running and will be next year too.
DL still does rollover, but the DL rules are not the same as how Marriott does it.
My point exactly, Delta used to do it like Marriott does it now and changed it. This costs Marriott nights, and Delta proved it with their change to their current system.
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 19,556
Quote:
Originally Posted by Delta-ep
My point exactly, Delta used to do it like Marriott does it now and changed it. This costs Marriott nights, and Delta proved it with their change to their current system.
AFAIK the DL rollover rules haven't changed. Rollover started around the time of the merger and was portrayed as a new idea in FF programs then. There was some discussion and anxiety about exactly how it would work, but I don't recall ever seeing any changes.
This is getting off topic, but there's also been discussion from time to time in the DL forum about rollover encouraging VFFers to sample other airlines.
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Marriott has apparently thought this through and provided an incentive for end-of-the-year stays beyond the 75 needed to renew. While i am presently in the MR Points Donut Hole (13 carryovers from last year, 87 stays so this year, so no carryover into next year) the MegaBonus offer is keeping me in Marriott properties to get the 50k point pot at the end of the rainbow. While the rollover incentive isn't there, the MegaBonus incentive has taken its place.
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 19,556
BTW, welcome to Delta-ep for posts 2, 3, and 4 here today; the first post was made in May 2007 in the DL forum. I hope the DL forum folks didn't scare off him/her for five years.
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Delta's rollover is very different from Marriott's rollover. If I stay 80 nights at MI properties this year, I get 5 rollovers and 5 additional credits towards lifetime status. If I fly 99 DL flights this year, I am Gold and get no rollover on my segments. None. DL is horrible in they way they treat segments. On an average of $200 per segment, that means someone who spends $19,800 in a year doesn't get meaningful status and starts from scratch the next year.
Also, suppose I am sitting at 74,982 points for the year, having been PM for many years. Would DL slide me up to PM? Absolutely not. I asked three times. On the other hand, one year I only had 72 MI stays, but they renewed my Plat anyway. And when I only did 19 of my 20 needed nights for a MegaBonus, Marriott spotted me the extra night and gave me the points. THESE ARE MY ACTUAL EXPERIENCES WITH BOTH PROGRAMS!
Please, please, please, do not advocate that Marriott act more like Delta. Marriott treats us like humans and, when compared overall to Delta, does a MUCH better job in handling its loyalty program.
Programs: AA EXP (LTG), Hilton Silver (former Dia), Marriott Plat (LTG, former PP), SPG Gold (soon to be LTP)
Posts: 3,658
Quote:
Originally Posted by Delta-ep
Let me clarify. I carried 9 nights into this year, so when I hit the 75 needed for platinum (9 + 66 paid nights) I would not be able to accrue any rollover nights for 2013 until I hit my 85th credited night. This is how it works, and it is a disincentive for staying once platinum status is achieved.
Delta used to do this back in the day too, Marriott should look into it. Delta realized people were making their status and then working on other status options elsewhere and changed it.
And to answer the question I have been platinum 3 years running and will be next year too.
Depends upon your target. If just getting status, then yes, you are done once reaching 75 total nights. However, if Lifetime status is still ahead of you, then going for the extra nights (beyond 85 in your case) to get double lifetime credit can be a powerful force. I believe it's there to get those that would have bailed to get status elsewhere to stay with Marriott. My guess is it's working.
With their new "official" Lifetime program, they will need something to get those that are LTPs to spend money on rooms. 500 points not likely to cut it.
Please, please, please, do not advocate that Marriott act more like Delta. Marriott treats us like humans and, when compared overall to Delta, does a MUCH better job in handling its loyalty program.
Point taken, and I agree. My point was that if even Delta could figure this out Marriott should too.
Depends upon your target. If just getting status, then yes, you are done once reaching 75 total nights. However, if Lifetime status is still ahead of you, then going for the extra nights (beyond 85 in your case) to get double lifetime credit can be a powerful force. I believe it's there to get those that would have bailed to get status elsewhere to stay with Marriott. My guess is it's working.
That's my take.
Just curious - do other hotel programs have roll-over or soft landings?
