Vanilla Reload activation issues including "new" website.
#52
Join Date: Sep 2001
Location: Hyderabad
Posts: 4,843
Still can't load one of the VRs due to 4002 error. So far 4 others I picked up at the same time have loaded fine. This is not going to be fun, especially as the one that's not working was purchased with a gift card (2 of the ones that worked were also purchased with gift cards, so I don't think that's causing the issue).
#53
Suspended
Join Date: Sep 2011
Posts: 147
Still can't load one of the VRs due to 4002 error. So far 4 others I picked up at the same time have loaded fine. This is not going to be fun, especially as the one that's not working was purchased with a gift card (2 of the ones that worked were also purchased with gift cards, so I don't think that's causing the issue).
#54
Join Date: Jun 2011
Location: Flyover Territory
Programs: Hilton Diamond
Posts: 687
One remains...
Troy and others who still have 4002 errors:
Incomm is saying that they'll resolve the issue for us. (Thank god - I was dreading dealing with CVS on this.)
I've faxed them a copy of the receipt and front and back of card. They're opening an error ticket on the complaint and said funds will be available in 3-5 days.
Overall, despite the problem, I'm impressed with Incomm. The two staff I've spoken with are helpful and professional.
Anita
Incomm is saying that they'll resolve the issue for us. (Thank god - I was dreading dealing with CVS on this.)
I've faxed them a copy of the receipt and front and back of card. They're opening an error ticket on the complaint and said funds will be available in 3-5 days.
Overall, despite the problem, I'm impressed with Incomm. The two staff I've spoken with are helpful and professional.
Anita
#55
Suspended
Join Date: Sep 2011
Posts: 147
Troy and others who still have 4002 errors:
Incomm is saying that they'll resolve the issue for us. (Thank god - I was dreading dealing with CVS on this.)
I've faxed them a copy of the receipt and front and back of card. They're opening an error ticket on the complaint and said funds will be available in 3-5 days.
Overall, despite the problem, I'm impressed with Incomm. The two staff I've spoken with are helpful and professional.
Anita
Incomm is saying that they'll resolve the issue for us. (Thank god - I was dreading dealing with CVS on this.)
I've faxed them a copy of the receipt and front and back of card. They're opening an error ticket on the complaint and said funds will be available in 3-5 days.
Overall, despite the problem, I'm impressed with Incomm. The two staff I've spoken with are helpful and professional.
Anita
#56
Used to be garyjr316
Join Date: Feb 2011
Location: LAX or SBA
Programs: AAdvantage, MileagePlus, Gold Passport, Hilton HHonors, Marriott
Posts: 800
Just purchased and loaded two VR's that I purchased at CVS 30 minutes ago with out any problems. Do we know if it is only certain "batches" or stores that are having issues. As a data point I am located in Southern California.
#57
Join Date: Jun 2011
Location: Flyover Territory
Programs: Hilton Diamond
Posts: 687
What I was told
The Incomm rep told me today that they believe they've fixed all of the cards with issues. The CVS issue was nationwide, and I believe was limited to Saturday Dec 8 only.
#58
Join Date: Sep 2007
Location: Chicago
Programs: AA, BA, CX, DL, EK, F9, GA, HA, IB, JL, KE, LH, MH, NH, OS, PG, QR, RJ, SA, TG, UA, VN, WN, ZH
Posts: 927
Not sure if it's really nationwide or I was lucky. I purchased 2 VRs from CVS on Sat morning (Chicagoland area), then purchased one more at a CVS in central IL around dinner time. And successfully loaded all 3 around 10-11pm that night. No problem at all.
#59
Join Date: Sep 2001
Location: Hyderabad
Posts: 4,843
I was also told there was a nationwide issue with CVS on Saturday but that they have no idea when it will be resolved. The not very friendly customer service rep said that IT has been working on this since Saturday evening and is still trying to figure it out.
#60
Join Date: Jun 2011
Location: Flyover Territory
Programs: Hilton Diamond
Posts: 687
Check your PM
The rep I just spoke with to verify my fax said to contact her. She apologized for your inconvenience and said they'll definitely take responsibility and get it fixed.
Anita