FS "Check in online" (launched June 6?)
Aug 22, 2016, 12:38 pm
#1
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FS "Check in online" (launched June 6?)
https://reservations.fourseasons.com/check-in
http://www.fourseasons.com/
http://www.fourseasons.com/landing_p...fficial_rules/
interesting, in addition to existing mobile app(s)
http://www.fourseasons.com/
http://www.fourseasons.com/landing_p...fficial_rules/
interesting, in addition to existing mobile app(s)
Aug 23, 2016, 7:02 am
#3
Join Date: Jan 2009
Location: BKK
Posts: 6,741
What is the point of OLCI at an hotel?
I am accustomed to in room/suite check in at Four Seasons hotels, so I do not see how checking in online would do anything for me.
It could be useful, I suppose, in case of a late arrival due to travel delays, to let the hotel know ETA.
I am accustomed to in room/suite check in at Four Seasons hotels, so I do not see how checking in online would do anything for me.
It could be useful, I suppose, in case of a late arrival due to travel delays, to let the hotel know ETA.
Aug 23, 2016, 9:06 am
#4
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,457
I used it when I went to the FS Baltimore last week. It's completely underwhelming... Really only allowed me to communicate my estimated arrival (which I put in at 1300). It noted that my time was before check in but that they would try accommodate me.
When I went for checkin they did note my early arrival request and would be able to accommodate me; not sure if it was mobile checkin which helped....
I've only had in room check in once at the FS (Hangzhou) unfortunately. Do you have to request it or is it just given to VIPs?
Fdw
When I went for checkin they did note my early arrival request and would be able to accommodate me; not sure if it was mobile checkin which helped....
I've only had in room check in once at the FS (Hangzhou) unfortunately. Do you have to request it or is it just given to VIPs?
Fdw
Aug 23, 2016, 9:35 am
#5
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Aug 23, 2016, 12:24 pm
#6
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i always wonder about impact on upgrades when not checking in at front desk
but perhaps could check in online immediately while on phone with manager
apps can involve texting/etc when room is ready, where to go to get roomkey
but perhaps could check in online immediately while on phone with manager
apps can involve texting/etc when room is ready, where to go to get roomkey
Aug 23, 2016, 1:40 pm
#7
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,457
Hilton app has the ability to pick which room you want which is kind of cool...
FDW
Aug 24, 2016, 12:50 am
#8
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Aug 24, 2016, 12:54 am
#9
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Aug 24, 2016, 6:30 am
#11
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At the FS Atlanta a couple months ago they told me they would have keys waiting at the valet for people who checked in online. If that's true I could see it being somewhat helpful but otherwise don't see much of a benefit. In fact, it dilutes the chance for a front desk agent to make a positive impression on a guest during check in.
Aug 24, 2016, 8:08 am
#12
Join Date: Jan 2009
Location: BKK
Posts: 6,741
I think it is not intended for people like most of us here, who are hotel afficionados. Many of us already receive a level of service that supersedes something like online check in.
It's probably useful for the average business traveller, people who are less concerned about upgrades and just want to pick up their keys and get to the room.
It's probably useful for the average business traveller, people who are less concerned about upgrades and just want to pick up their keys and get to the room.
Aug 24, 2016, 9:36 am
#13
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