Is LHW done?
Jan 26, 2016, 6:52 am
#31
Join Date: May 2009
Posts: 45
Yes I know that there has to be a match in room categorie, cancellation policy etc...
that's what I ment with "... everything matched and was according to the Terms&Conditions...."
The reason was
"Unfortunetly, we can not match the rates on TRIVAGO.COM, as this website is not one of our partner"
(Reply from hotel to LHW )
That's it... no further explanation. No comment or further action from LHW...
And it looks like LHW has no pull on the hotels that they actually provid the BPG
PS: I had succesfull matches by myself... so it is not that it's never working.
They just advertise it wrong!
"we guarantee that you will not find a better publicly-available rate anywhere else. If you do find one, we will match it.* "
Thats simply not correct. It has to be " if you find one, we will match it some times"
And again of course the claim has to be in line with the Terms. (In the terms it nowhere says that the site where you find the cheaper rate has to be "a partner" of the hotel)
that's what I ment with "... everything matched and was according to the Terms&Conditions...."
The reason was
"Unfortunetly, we can not match the rates on TRIVAGO.COM, as this website is not one of our partner"
(Reply from hotel to LHW )
That's it... no further explanation. No comment or further action from LHW...
And it looks like LHW has no pull on the hotels that they actually provid the BPG
PS: I had succesfull matches by myself... so it is not that it's never working.
They just advertise it wrong!
"we guarantee that you will not find a better publicly-available rate anywhere else. If you do find one, we will match it.* "
Thats simply not correct. It has to be " if you find one, we will match it some times"
And again of course the claim has to be in line with the Terms. (In the terms it nowhere says that the site where you find the cheaper rate has to be "a partner" of the hotel)
Last edited by Trogger; Jan 26, 2016 at 6:57 am
Jan 26, 2016, 6:55 am
#32
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,797
Hotels should always include clauses in their wholesale contracts that prohibit online distribution of net rates without proper mark-up, and be prepared to act on these clauses when a partner cannot commit to keeping unauthorized rates off such websites. Leading Hotels recognizes that in such cases, these rates are not truly available or authorized by the hotel. This is why we announced in 2015 that we will no longer hold these rates subject to our Best Rate Guarantee.
source is internal, can probably be found on internet
Last edited by Kagehitokiri; Jan 27, 2016 at 10:13 pm
Jan 26, 2016, 9:00 am
#33
Join Date: May 2009
Posts: 45
Thanks for the quote. Whats the source for that (beside r281 ) as I cannot find anything about this under the terms&conditions for the BPG
http://de.lhw.com/Book-With-Confidence
( It links to the german site, but all text is in english so I guess there wont be a difference ?)
http://de.lhw.com/Book-With-Confidence
( It links to the german site, but all text is in english so I guess there wont be a difference ?)
Jan 27, 2016, 9:14 pm
#35
Join Date: Nov 2004
Location: South Arkansas
Programs: HH Gold SPG Gold Hyatt Diamond Marriott Gold
Posts: 124
I was very pleased with the LHW upgrades and benefits (free breakfast, welcome gift) I received in 2015 and had no problem using a free night in Paris in November (at the Bristol-a fantastic hotel). My 2015 stays were in France, USA, Italy and England. Just paid $150 to renew for another year. Have reservations in Italy in March and was pleased to find great rates on LHW website. I'm a believer for now!
Feb 7, 2016, 5:02 am
#36
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,797
368 (346 +22 newest)
those who want to see which hotels left can use this >
https://web.archive.org/web/20151102...browse-by-list
those who want to see which hotels left can use this >
https://web.archive.org/web/20151102...browse-by-list
edit >
367 (349 + 18 newest)
Last edited by Kagehitokiri; Jul 20, 2016 at 11:12 pm
Apr 4, 2016, 4:50 am
#37
Join Date: Jun 2009
Programs: A3 Gold, AA Platinum, Marriott & Discovery Platinum, IGH Diamond
Posts: 889
One of my CCs is offering the complimentary LHW membership for a year, so I'm tempted to try it.
As far as I understand, one can't combine FHR/Virtuoso rates with LHW benefits, is this correct ?
That would basically cut most of LHW hotels for me, since FHR/Virtuoso benefits are better then LHW ones..
The 1 free stay for 5 nights is half-interesting, but seeing the reports that one can't really use it anywhere where it makes sense..Guess I'll take the year for free, just in case
But would never, ever pay for this.
Regards,
El Puerco Volante
As far as I understand, one can't combine FHR/Virtuoso rates with LHW benefits, is this correct ?
That would basically cut most of LHW hotels for me, since FHR/Virtuoso benefits are better then LHW ones..
The 1 free stay for 5 nights is half-interesting, but seeing the reports that one can't really use it anywhere where it makes sense..Guess I'll take the year for free, just in case
But would never, ever pay for this.Regards,
El Puerco Volante
Apr 4, 2016, 5:57 am
#39
Join Date: Jun 2009
Programs: A3 Gold, AA Platinum, Marriott & Discovery Platinum, IGH Diamond
Posts: 889
You can use the free nights in most hotels - just not all hotels.
Paris and London are getting difficult to use, but I have previously used a free night at Le Bristol, and have an upcoming free night booked for Le Cafe Royal in London in July. Are Virtuoso benefits better than LHW? I thought they were fairly similar?
Paris and London are getting difficult to use, but I have previously used a free night at Le Bristol, and have an upcoming free night booked for Le Cafe Royal in London in July. Are Virtuoso benefits better than LHW? I thought they were fairly similar?
Virtuoso is much better imho - you have a 100$ credit or similar in addition to the very similar benefits of LHW. Most of my stays are one night, so free 100$/night are always pleasing in my book.
Regards,
El Puerco Volante
Apr 4, 2016, 8:59 am
#40
Join Date: Feb 2003
Programs: AC SE MM, too many others
Posts: 1,407
That's a good data point, but some people in the tread mentions that it's nearly impossible. Well, the only way to find out is to try
Virtuoso is much better imho - you have a 100$ credit or similar in addition to the very similar benefits of LHW. Most of my stays are one night, so free 100$/night are always pleasing in my book.
Regards,
El Puerco Volante
Virtuoso is much better imho - you have a 100$ credit or similar in addition to the very similar benefits of LHW. Most of my stays are one night, so free 100$/night are always pleasing in my book.
Regards,
El Puerco Volante
Apr 4, 2016, 12:08 pm
#42
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Germany
Programs: Some
Posts: 11,517
I think it´s not very fair you get free nights by stays. Let´s say you stay 5 nights at hotel A in a suite (5x900 $), 1 night at hotel B (600 $) and 3 nights at hotel C (3x1000 $) you spend 8100 $ but don´t get anything. If someone stay 5 nights at 5 different hotels (relative cheap ones, perhaps not even 1000 $ in total) you will get one free night. Not really fair....