Ritz Carlton - cancel and rebook?
Jul 29, 2015, 1:47 pm
#1
Original Poster
Join Date: Sep 2013
Programs: Multiple
Posts: 38
Ritz Carlton - cancel and rebook?
Fellow FTers,
I have a reservation for a Ritz Carlton room using points before they run out of rooms for the date. I just received a free night cert from retention, and I wonder how I can swap my reservation to using the free night cert instead of points.
Without data points, I am reluctant to cancel my existing reservation in case the room doesn't reappear for me to book using the cert. Does anyone have experience doing this? Should I call Ritz?
I have a reservation for a Ritz Carlton room using points before they run out of rooms for the date. I just received a free night cert from retention, and I wonder how I can swap my reservation to using the free night cert instead of points.
Without data points, I am reluctant to cancel my existing reservation in case the room doesn't reappear for me to book using the cert. Does anyone have experience doing this? Should I call Ritz?
Jul 29, 2015, 1:54 pm
#2
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,797
The Marriott/Ritz Carlton forum may be a better source and have some helpful information:
http://www.flyertalk.com/forum/marri...n-rewards-427/
Also have a look at this thread in that forum:
http://www.flyertalk.com/forum/marri...servation.html
http://www.flyertalk.com/forum/marri...n-rewards-427/
Also have a look at this thread in that forum:
http://www.flyertalk.com/forum/marri...servation.html
Jul 29, 2015, 7:17 pm
#3
Join Date: Jan 2009
Location: BKK
Posts: 6,741
Definitely do not assume a canelled award reservation will immediately go back into award inventory. This type of change should be made by customer service.
Jul 30, 2015, 9:19 am
#4
Moderator: Luxury Hotels and FlyerTalk Evangelist
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,846
Moving this to the Marriott forum where the OP should get very knowledgable answers.
RichardInSF, moderator, luxury hotels
RichardInSF, moderator, luxury hotels
Jul 30, 2015, 10:53 pm
#5
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Call and ask them to switch the reservation. It's the only safe way (and they might be able to get the hotel to do it when it isn't otherwise available).
Or try to make a reservation with the cert first and then cancel the point one, if that way works.
Or try to make a reservation with the cert first and then cancel the point one, if that way works.
Jul 31, 2015, 6:01 am
#6
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,311
Just call Ritz rewarrds (MR) and they should be able to do it for you. I just called in yesterday to have a MR award point stay I had booked converted over to using my annual Chase Visa certificate. Ritz should be the same. I had pre-booked the award stay before I had the cert to ensure there was award availability. E.g. my scenario is identical to yours except mine was for a FI rather than a Ritz. I have previously done the same thing with other MR brands as well.
--Jon
--Jon
Aug 4, 2015, 7:51 pm
#7
Original Poster
Join Date: Sep 2013
Programs: Multiple
Posts: 38
Thanks all. I will call and report back.
Aug 19, 2015, 3:20 pm
#8
Original Poster
Join Date: Sep 2013
Programs: Multiple
Posts: 38
Called in today. It was super easy to change my reservation made using points to using the free night certificate. So I am all set!