kmkord

Checked into the Madarin Oriental in Las Vegas last night. Things are usually pretty quiet in Vegas until Friday. It looks like they may be using this quiet time to perform some maintenance. Just got up to prepare for my 6am helicopter tour and they have The water turned off. No toilets or showers. Brushing my teeth with bottled water. They say it won't be back on until 6am. Not how I wanted to start my day.

the_outcast

Nice property but I had numerous issues when I stayed there a few years ago. Mostly service related. Doubt I would go back.

Kettering Northants QC

Unless it was an unforeseen problem that required emergency action, that is ridiculous and totally unacceptable - who heard of any hotel let alone a MO making all toilets unavailable - these are things that are needed 24/7

If maintenance is required a back up system should be available, if that means reduced capacity then they should reduce hotel occupancy to a suitable level during that time.

CGRA

Brushing your teeth with bottled water is part of the luxury experience at MO LAS

wjm457

That sounds rather unusual. Certainly not what you want to happen at a five star hotel. I've stayed there many times and had great service. Of course, the toilet always flushed.

Musken

I once experienced that there was maintenance work related to water supply in a luxury hotel. This was in the FS George V. The work happened during the night and I was informed during check in and with a note left at turn down. Of course they need to be able to repair such things, but the least they could do would be to inform you properly. In your situation, I would complain. If you would have known during check in, you would have been able to consider changing hotel in order to get your early morning shower. If it was something urgent that suddenly came up, they should at least have been very apologetic when you asked about the missing water and have offered you some kind of compensation.

That being said, the service we got when we stayed there this summer was absolutely fantastic so I am surprised to hear about your experience.

CGRA

Probably at 4 or 5 am, they don't have their most experienced staff on duty

pricesquire

Interesting experience - quite terrible actually - but I suspect this was the exception, not the rule.

While I've heard some "just OKs" regarding their lower cat rooms, and some spotty service "off hours" - I've heard only good things about this hotel.

NYBanker

I make this my default residence in LV. While service isn't at the level of the MO-Tokyo or MO-HKG, across probably half a dozen stays, I've never had an issue. The OP's experience, while far from ideal, isn't representative of the vast majority of stays.

While I enjoy gaming, I appreciate having a non-gaming environment to retreat to while in town.

CGRA

For me it's the opposite : I don't enjoy gaming, however I appreciate having a gaming environment around me

bhrubin

Hi everyone! We will be at the MO from May 29-31 (Fr-Sun) for a bachelor party (at the Cosmopolitan, but we can't stomach that hotel after a disastrous stay 3 years ago). Using Virtuoso for Premier Room booking, but hoping for a Strip View Suite upgrade. Any idea on the chances for that?

ngfan

Slim I would say from previous experiences. MOLV is very lame with upgrades on MO Fan Club or Virtuoso bookings. And front desk staff used to be the weakest spot in most if not all my previous stays (in stark contrast to FSLV btw) at an otherwise cheerful and very nice property.

bhrubin

Well, we are happy with the Premier Room…which is all we're paying for. But crossing our fingers. I'm a very straightforward person, so I can always press if I find online availability for Strip View Suites before check-in. :-)

FlyingDoctorwu

I just returned from the MOLV last week. I had heard that they were quite stingy with upgrades but they did upgrade us. Unfortunately, I had only booked a cityscape room and the upgrade was to a strip view room, which honestly isn't much of an upgrade. They were however sold out that night, so I appreciate that they were still able to upgrade me.

EDIT: just read this. Looks like there isn't an upgrade to a suite from a premier room per virtuoso.
Click on hotel info...

FDW

NYBanker

I've been here several times and find the upgrade policy to be extremely tight.

FDW points out that you are in a non-upgradable room!

I've booked their junior suites before. It is actually the same footprint as a regular suite, just limited to low floors. I've found that to be the best QPR for my needs. If you don't get upgraded, your view is of the driveway to the Aria...but the room is quite spacious!