Complaint Letters to CEO
Jun 21, 2011, 8:33 am
#16
Join Date: Jan 2005
Posts: 1,945
Jun 23, 2011, 2:57 pm
#18
Join Date: Jan 2006
Posts: 46
What is your experience when writing a complaint letter to the CEO of hotel chains?
Hilton:
I wrote to them once, after a problem at the Hilton Cavalieri Rome (now Waldorf Astoria). Not only did I get an apology, but I also received a credit of 100.000 HHonors points. Very good customer service.
Orient-Express:
Although then CEO Mr. Sherwood encouraged letters to him personally, in his brochure, I never received an answer after a lousy stay at the Reid's Palace Madeira.
Sofitel:
I wrote to CEO Gilles Pelisson twice and never received an answer. Sofitel seems particularly arrogant and disorganized to me.
Hilton:
I wrote to them once, after a problem at the Hilton Cavalieri Rome (now Waldorf Astoria). Not only did I get an apology, but I also received a credit of 100.000 HHonors points. Very good customer service.
Orient-Express:
Although then CEO Mr. Sherwood encouraged letters to him personally, in his brochure, I never received an answer after a lousy stay at the Reid's Palace Madeira.
Sofitel:
I wrote to CEO Gilles Pelisson twice and never received an answer. Sofitel seems particularly arrogant and disorganized to me.
Jun 23, 2011, 3:35 pm
#19
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,797
http://www.flyertalk.com/forum/membe...od-lurker.html
seem to recall threads on that >
http://www.flyertalk.com/forum/starw...red-guest-429/
Jun 23, 2011, 10:33 pm
#20
Join Date: Jan 2003
Location: Fairfield County, CT USA
Programs: AA PLT+2MM / DL DM+1MM / A3 *G / Fairmont LT Plat / Ritz Gold / SPG Gold
Posts: 4,077
Write to Frits van Paaschen CEO at their headquarters in White Plains New York. Be detailed, and don't use any emotion.
Jun 24, 2011, 3:06 pm
#21
Join Date: Jan 2006
Posts: 46
could PM >
http://www.flyertalk.com/forum/membe...od-lurker.html
seem to recall threads on that >
http://www.flyertalk.com/forum/starw...red-guest-429/
http://www.flyertalk.com/forum/membe...od-lurker.html
seem to recall threads on that >
http://www.flyertalk.com/forum/starw...red-guest-429/
