Amanresorts Thread 2017
Jan 8, 2017, 4:01 am
#31
Join Date: Sep 2009
Location: Europe
Posts: 2,598
Has anyone stayed at Aman Tokyo recently? Have they finally gotten their act together? The way the hotel seems to deal with its guests is a bit concerning... TripAdvisor comments are addressed with "Dear Guest", as is correspondence within the hotel plus welcome letters. Fairly anonymous for my taste. In a city like Tokyo, the typical heartfelt Aman welcome would be much appreciated, from what I gather they still fail to deliver.
I hear this "issue" has been fixed, although I find this hard to believe. Marc Handl seems like an experienced hospitality professional, but does he understand what makes an Aman?
I hear this "issue" has been fixed, although I find this hard to believe. Marc Handl seems like an experienced hospitality professional, but does he understand what makes an Aman?
Jan 8, 2017, 7:06 am
#32
Join Date: Dec 2014
Location: NYC, SEA, TPE
Programs: BR Diamond, B6 Mosaic
Posts: 436
Again, I don't want to go too far astray and into OMNI territory, but I find this type of prejudicial behavior offensive -- the absolute antithesis of what a luxury experience should be.
I'm not naive, and realize this probably happens elsewhere, but to be so explicit about it really turns me off. Too, now that I know, I cannot "unring the bell" - nor would I wish to do so - and will thus never condone such behavior by giving them any of my money.
Thank you for providing further context. It does not at all excuse their actions - nor do I think that your intent - but I do appreciate a more full understanding of your experience, and how it happened.
Though I realize this Aman is government owned, and thus I should not be terribly surprised, I still find such behavior abhorrent, and entirely antithetical to AZ's "Aman Ethos".
I'm not naive, and realize this probably happens elsewhere, but to be so explicit about it really turns me off. Too, now that I know, I cannot "unring the bell" - nor would I wish to do so - and will thus never condone such behavior by giving them any of my money.
Thank you for providing further context. It does not at all excuse their actions - nor do I think that your intent - but I do appreciate a more full understanding of your experience, and how it happened.
Though I realize this Aman is government owned, and thus I should not be terribly surprised, I still find such behavior abhorrent, and entirely antithetical to AZ's "Aman Ethos".
We last went to Amanpulo in Dec 15 and skipped it last year (and also for the foreseeable future). I completely understand why some would want to avoid certain destinations because of the politics of the country.
Jan 8, 2017, 7:13 am
#33
Join Date: Dec 2014
Location: NYC, SEA, TPE
Programs: BR Diamond, B6 Mosaic
Posts: 436
Has anyone stayed at Aman Tokyo recently? Have they finally gotten their act together? The way the hotel seems to deal with its guests is a bit concerning... TripAdvisor comments are addressed with "Dear Guest", as is correspondence within the hotel plus welcome letters. Fairly anonymous for my taste. In a city like Tokyo, the typical heartfelt Aman welcome would be much appreciated, from what I gather they still fail to deliver.
I hear this "issue" has been fixed, although I find this hard to believe. Marc Handl seems like an experienced hospitality professional, but does he understand what makes an Aman?
I hear this "issue" has been fixed, although I find this hard to believe. Marc Handl seems like an experienced hospitality professional, but does he understand what makes an Aman?
(they're sold out in the US). Happy to report back any thoughts.
Jan 8, 2017, 8:49 am
#34
Join Date: Dec 2006
Location: Enroute to ? & likely flying in ' A ':)
Programs: TPPS, UA, EK ...; Marriott BONVOY , HH, GP, GC..
Posts: 4,217
Deleted as incomplete
Clicked by mistake
Clicked by mistake
Last edited by FlyerEC; Jan 8, 2017 at 9:00 am
Jan 8, 2017, 8:58 am
#35
Join Date: Dec 2006
Location: Enroute to ? & likely flying in ' A ':)
Programs: TPPS, UA, EK ...; Marriott BONVOY , HH, GP, GC..
Posts: 4,217
Again, I don't want to go too far astray and into OMNI territory, but I find this type of prejudicial behavior offensive -- the absolute antithesis of what a luxury experience should be.
I'm not naive, and realize this probably happens elsewhere, but to be so explicit about it really turns me off. Too, now that I know, I cannot "unring the bell" - nor would I wish to do so - and will thus never condone such behavior by giving them any of my money.
Thank you for providing further context. It does not at all excuse their actions - nor do I think that your intent - but I do appreciate a more full understanding of your experience, and how it happened.
Though I realize this Aman is government owned, and thus I should not be terribly surprised, I still find such behavior abhorrent, and entirely antithetical to AZ's "Aman Ethos".
I'm not naive, and realize this probably happens elsewhere, but to be so explicit about it really turns me off. Too, now that I know, I cannot "unring the bell" - nor would I wish to do so - and will thus never condone such behavior by giving them any of my money.
Thank you for providing further context. It does not at all excuse their actions - nor do I think that your intent - but I do appreciate a more full understanding of your experience, and how it happened.
Though I realize this Aman is government owned, and thus I should not be terribly surprised, I still find such behavior abhorrent, and entirely antithetical to AZ's "Aman Ethos".
The question should be whether one can avoid the PRC all together. They did say that had they not reported the Xinjiang resident to the authorities, they would probably be shut down (may or may not be an exaggeration).
We last went to Amanpulo in Dec 15 and skipped it last year (and also for the foreseeable future). I completely understand why some would want to avoid certain destinations because of the politics of the country.
We last went to Amanpulo in Dec 15 and skipped it last year (and also for the foreseeable future). I completely understand why some would want to avoid certain destinations because of the politics of the country.
Abide / obey or face consequences , perhaps even life inprisonment or death for individuals .
Besides AZ likely wouldn't have been able to do anything if he were still in charge . Definitely against his ethos .
Travel destinations can & will become rather limited how things are looking
Jan 8, 2017, 9:08 am
#36
Join Date: Dec 2006
Location: Enroute to ? & likely flying in ' A ':)
Programs: TPPS, UA, EK ...; Marriott BONVOY , HH, GP, GC..
Posts: 4,217
Has anyone stayed at Aman Tokyo recently? Have they finally gotten their act together? The way the hotel seems to deal with its guests is a bit concerning....
In a city like Tokyo, the typical heartfelt Aman welcome would be much appreciated, from what I gather they still fail to deliver.
I hear this "issue" has been fixed, although I find this hard to believe. Marc Handl seems like an experienced hospitality professional, but does he understand what makes an Aman?
In a city like Tokyo, the typical heartfelt Aman welcome would be much appreciated, from what I gather they still fail to deliver.
I hear this "issue" has been fixed, although I find this hard to believe. Marc Handl seems like an experienced hospitality professional, but does he understand what makes an Aman?
Have to find out too as potential stay in April / May enroute to SEA
Thanks BlackHappy , waiting to hear from you
Jan 8, 2017, 10:23 am
#37
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,396
Well , that is really how it is in certain countries - not only the ones mentioned . If you have been following global news & in between the lines , governments or potential / soon to be office bearers / " related " mandate is just it .
Abide / obey or face consequences , perhaps even life inprisonment or death for individuals .
Besides AZ likely wouldn't have been able to do anything if he were still in charge . Definitely against his ethos .
Travel destinations can & will become rather limited how things are looking
Abide / obey or face consequences , perhaps even life inprisonment or death for individuals .
Besides AZ likely wouldn't have been able to do anything if he were still in charge . Definitely against his ethos .
Travel destinations can & will become rather limited how things are looking
Indonesia -- no.
Philippines -- no.
China -- no.
Turkey -- no.
Vietnam -- ?
Cambodia -- ?
Those would be my answers, anyway. YMMV.
It is an increasingly difficult issue for a luxury traveller that actually cares about these things. And it is, IMO, not clear cut either. Although I rated the Philippines as a "no" one could also take the stance that the Sorianos (sp?) seem to be decent and make significant contributions to charity and local welfare around Amanpulo and maybe that tilts the balance the other way. But if one holds local countries to the standards of the Western EU (Canada, etc.) the number of destinations we have to choose from is small indeed.
Jan 9, 2017, 3:05 am
#38
Join Date: Mar 2004
Location: here and there
Programs: some
Posts: 3,378
Has anyone stayed at Aman Tokyo recently? Have they finally gotten their act together? The way the hotel seems to deal with its guests is a bit concerning... TripAdvisor comments are addressed with "Dear Guest", as is correspondence within the hotel plus welcome letters. Fairly anonymous for my taste. In a city like Tokyo, the typical heartfelt Aman welcome would be much appreciated, from what I gather they still fail to deliver.
I hear this "issue" has been fixed, although I find this hard to believe. Marc Handl seems like an experienced hospitality professional, but does he understand what makes an Aman?
I hear this "issue" has been fixed, although I find this hard to believe. Marc Handl seems like an experienced hospitality professional, but does he understand what makes an Aman?
Jan 9, 2017, 6:47 am
#39
Join Date: Sep 2009
Location: Europe
Posts: 2,598
So pleased to hear this... might pair Aman Tokyo with FS or MO at some point. Was Mr Handl present throughout your stay? Thank you.
Jan 9, 2017, 6:49 am
#40
Join Date: Aug 2007
Location: Here there and everywhere
Posts: 6,303
Thanks for the great review of Amansara scented - Astrid is a very nice person, I agree.
Right from the beginning, Amansara did not offer room service, but over the years, management was persuaded to make exceptions. They are ot really set up for it, though, hence the lack of a menu.
Is Molly still the chef there? If so, she is a star.
Right from the beginning, Amansara did not offer room service, but over the years, management was persuaded to make exceptions. They are ot really set up for it, though, hence the lack of a menu.
Is Molly still the chef there? If so, she is a star.
Jan 9, 2017, 6:54 am
#41
Join Date: Sep 2009
Location: Europe
Posts: 2,598
Thanks for the great review of Amansara scented - Astrid is a very nice person, I agree.
Right from the beginning, Amansara did not offer room service, but over the years, management was persuaded to make exceptions. They are ot really set up for it, though, hence the lack of a menu.
Is Molly still the chef there? If so, she is a star.
Right from the beginning, Amansara did not offer room service, but over the years, management was persuaded to make exceptions. They are ot really set up for it, though, hence the lack of a menu.
Is Molly still the chef there? If so, she is a star.
Jan 9, 2017, 9:13 am
#44
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Germany
Programs: Some
Posts: 11,504
Jan 9, 2017, 10:38 am
#45
Join Date: Dec 2006
Location: Enroute to ? & likely flying in ' A ':)
Programs: TPPS, UA, EK ...; Marriott BONVOY , HH, GP, GC..
Posts: 4,217
Thanks for the great review of Amansara scented - Astrid is a very nice person, I agree.
Right from the beginning, Amansara did not offer room service, but over the years, management was persuaded to make exceptions. They are ot really set up for it, though, hence the lack of a menu.
Is Molly still the chef there? If so, she is a star.
Right from the beginning, Amansara did not offer room service, but over the years, management was persuaded to make exceptions. They are ot really set up for it, though, hence the lack of a menu.
Is Molly still the chef there? If so, she is a star.
Hopefully , another inspired chef will join the team .
The Indon Amans are being worked on in this area - F & B .
Kila & Nusa ' s meals are verging on superb for every item . Some are " to die for " . Thanks to Shane L .
Newly minted Lorenzo B at Nusa is one to watch .. Possibly fly in / stay / visit just for his cuisine .
Now to get back to N'oi too ..
