LH North America: Official Upsell Programm [paid upgrades at US station] [merged]
Apr 7, 2008, 6:36 am
#46
Join Date: Oct 2007
Location: Home sweet home
Programs: AA, LH FTL, BA, US, DL, UA, AF, Hilton, Priority Pass, Priority Club
Posts: 298
Sorry, we don´t sell upgrades at the gate. We almost never sell upgrades at my station...and we have no facilities for monetary transactions at the gate, so we couldn´t sell them even if we wanted to...all the common-use equipment, etc.
Apr 7, 2008, 6:59 am
#47
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,132
There was a upsell programme ex US stations in place last summer. Basically it was LH attempting to upsell for cash when they were oversold in the back of the bus.
Otherwise LH will only upsell if you are willing to cough up the fare difference.
Otherwise LH will only upsell if you are willing to cough up the fare difference.
Apr 7, 2008, 8:51 am
#48
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Apr 7, 2008, 9:29 am
#49
Join Date: Oct 2007
Location: Home sweet home
Programs: AA, LH FTL, BA, US, DL, UA, AF, Hilton, Priority Pass, Priority Club
Posts: 298
The letter distributed by NYCEA that I found half on/behind the counter last summer absolutely instructed the stations to be able to accept payments at the gate with a manual credit card form (cant remember how exactly they called it). This belongs to US stations only of course
Apr 7, 2008, 8:51 pm
#51
Join Date: Sep 2007
Programs: BAEC, M&L, Bonvoy
Posts: 1,339
Hmm. If that letter said a manual credit card form was permitted, I don't believe I have seen this letter. Do you have a copy to upload? You've piqued my curiosity...I do not recall seeing this letter, and if we could process upsells at the gate, so much the better! I am at a US station. What station did you locate this letter at? I'm going to guess LAX?
Here is a hint to LH for new US based SEN benefit (being US based), if you buy B or Y fare and space is available in C, you can upgrade for 500USD. They would get lot of business from me
Apr 7, 2008, 9:59 pm
#52
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Hmm. If that letter said a manual credit card form was permitted, I don't believe I have seen this letter. Do you have a copy to upload? You've piqued my curiosity...I do not recall seeing this letter, and if we could process upsells at the gate, so much the better! I am at a US station. What station did you locate this letter at? I'm going to guess LAX?
It said explicit that the station should be able to collect the payment at the gate as well. Sorry I lost it at one point otherwise I could send you a scan.
Got it at DFW.
Apr 7, 2008, 10:42 pm
#53
Join Date: Nov 2004
Programs: Amanjunkie
Posts: 752
I paid $250 for a Y-to-C upgrade on LX about one year ago. C cabin was almost empty, but Y seemed to be overbooked
, so as a SEN I probably would have been upgraded to C anyways.
, so as a SEN I probably would have been upgraded to C anyways.
Last edited by GK1998; Apr 7, 2008 at 10:50 pm
Apr 7, 2008, 10:46 pm
#54
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Apr 8, 2008, 3:26 pm
#57
Join Date: Aug 2006
Location: Asia
Programs: LH SEN★
Posts: 31
Pay for upgrade at check-in
A few weeks ago I overheard at the check-in counter next to me in FRA the passenger was asked "Would you like to upgrade to business class for 300 Euros?" (Or 200 Euros, I don't remember exactly.) The passenger immediately said "No". I don't know whether he was checking in for continental flight or intercontinental flight, also don't know whether this was some kind of compensation for whatever or whether there was any special rationale for that offer, but I found that interesting. Never had been offered such an upgrade for a lump sum.
Apr 8, 2008, 9:49 pm
#58
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
A few weeks ago I overheard at the check-in counter next to me in FRA the passenger was asked "Would you like to upgrade to business class for 300 Euros?" (Or 200 Euros, I don't remember exactly.) The passenger immediately said "No". I don't know whether he was checking in for continental flight or intercontinental flight, also don't know whether this was some kind of compensation for whatever or whether there was any special rationale for that offer, but I found that interesting. Never had been offered such an upgrade for a lump sum.
However 300 EUR are still 450$. Not much considered what C runs for usually but we always talk about bargains... I guess especially today people are pretty much encouraged to keep money together a little bit. Depends on each individuals situation of course.
Apr 11, 2008, 5:39 pm
#59
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,132
Aug 4, 2008, 12:54 am
#60
Join Date: Jun 2008
Location: BER
Programs: BAEC GGL/GfL, Lufthansa SEN, Hilton Diamond, misc other stuff
Posts: 1,374
If it was US then the 'Go Envoy' upgrades are now available Europe->US for 500 Euro instead of $US.